Testimonials

A HUGE thank you to chef Katy and hosts Alistair and Sammy who worked so hard to make sure we had a perfect holiday. The No 6 bedroom was amazing with huge balcony with superb views. The Canapes every evening were amazing and very unusual - thanks Katy - all washed down with Fizz. Our Son and Wife had the room on top floor with their 10 year old daughter in the little single room opposite - great for a family of 3. Childrens teas were great but probably a bit too much on the plate as it puts children off to see a plate piled high with food. The "Honesty" book was great in order that snacks and soft drinks were available 24 hours a day. First time with VIP but have already booked for December 2015 and also March 2016! Thanks again Katy, Alistair and Sammy.

Tom, Hannah, Pia, and of course Jessica Allen in the office were the most awesome snow team ever. I have used a few companies previously but VIP-Chalet's whole ethos/package and most important - delivery - was spot on. Nothing was a problem - we had hired three chalets for about 26 of us and they even managed to cater for all of us together one evening. Food awesome - cleanliness - awesome - team - awesome! Snow was not great when we were there but we still had a fabulous time. Would totally recommend VIP and the only shame is that they don't have more outdoor hottub chalets :D It was the first time my parents had seen more than 4inches of snow and they too really enjoyed everything - they were spoiled by the teams and loved it! Thanks again guys.

Even with limited snow our Christmas week in Alpe d'Huez was fantastic. We have stayed in many chalets over the years but we agreed that this was the best due to location, spacious rooms, cosy feeling and the great facilities. The chalet hosts Alastair and Sammy and the wonderful chef, Katy made so much difference to our stay through their amazingly helpful attitude and complete reliability. Katy very willingly adapted the menus for our daughter and the food was delicious. We were also very appreciative of the efficient staff at Grenoble airport, especially on our return when the weather conditions had created a lot of uncertainty. We will definitely be back!

VIP Ski had been recommended to us by friends. This was our first ski holiday and the UK office were incredibly helpful before departure getting us set for the trip and helping us understand what to expect. Once through the chaos of Geneva airport and onto the coach, we were able to start relaxing and since then we have had an amazing holiday experience, in no small part down to our exceptional chalet hosts Matt and Ambar. Nothing has been too much trouble for them and they have gone out of their way to make our stay as comfortable and enjoyable as possible. They are always friendly and cheerful and wonderful with the children (age 13 and 10). Their cooking has been truly wonderful, at breakfast, tea and dinner and they've been quite happy to adapt the menus to suit individual preferences. We shall all go home significantly fatter as a result! We've never stayed in a catered chalet before, but I can't believe it can get much better than this.

We had a brilliant Christmas stay being looked after by Kate, Sophia, Lauren and Jamayne. The food was delicious and the chalet was very comfortable. Shame it didn't snow until quite late in the week, but when it did it was amazing. My whole family had a ball! Thank you

Alex and Jack, our chalet hosts were welcoming and friendly from the moment of our arrival. They were helpful and flexible, cooking super meals and keeping us well supplied with wine and champagne. The morning and afternoon ski bus was useful and the afternoon cake delicious. The early morning tea in bed and the hot tub were real luxuries. 'Pamper Off Piste' came to the chalet to entice us to indulge in a range of treatments but failed to turn up for the appointment we made so I can't recommend them. Overall a good week, meeting our expectations.

Fantastic chalet in superb location next to ski lifts and close to where all 4 bus routes stop. Charismatic chalet maids? Harriet and Dave. Am gluten- free and was looked after at every meal. Mouth watering gluten free cake baked everyday.Beautifully presented meals. Warm and cosy at all times. Took my 10 month old granddaughter who was welcomed. Chalet even provided a baby sledge for us to take her sledging and deck chairs for my sister and I to sit on the balcony in the sun. Plenty of bubbly and wine available. Had a great time. Thank you VIP chalets

We arrived in Morzine to beautiful sunshine and No Snow!! The chalet was gorgeous - just like the photos had promised and Sam & Rob were just so hospitable. We felt at home immediately - the champagne & canapés helped. The week continued with fantastic food. We did get to ski every day as VIP taxied us to lifts that took us to runs that were open and organised our daily ski passes (weekly passes had been cancelled). Thank you Kat for organising our day. We made lots of use of the hot tub and sauna and ate and drank our way through Christmas. Again, a massive thank you to Rob & Sam - we already miss you. Looking forward to next years VIP holiday already xx

The cracks were definitely in evidence in our trip this year. Our chalet hosts were lovely people, but not up to scratch standards-wise considering the cost of the holiday and what is promised. Examples include: The bath was not spotless on arrival and cleaning during the week was perfunctory. Both rooms had objects left over by previous guests that had not been cleaned away (body lotion and empty contact lens packet). The kitchen was not kept as clean as I would expect. One of the chalet hosts was sitting watching the TV on Boxing Day when we got back from skiing. I know there were issues with one host leaving and the other injured, but this is not the guests' problem. The whole departure experience and getting stuck in Geneva was very badly handled. The road down the valley was clear and empty but we had to wait 3 hours for out coach to come up and pick us up. Hence we missed the plane. There was no attempt to get taxis to get us down to where the coach had got to and thus on our way more quickly. Once at Geneva airport we were left for Starbucks for 3.5 hours before being sent to a local 3 star hotel (poorer quality by far than the holiday). One member of staff was helpful but the other was brusque and un-caring in attitude. I realise that the staff were under great pressure but that is not the fault of the guests. We were told the only flight back was at 11 ish on Monday, when in fact, when pointed out by a guest, spaces were found on a 09.55 flight from Geneva to Gatwick. We had to argue to get 50 CHF per head for an evening meal. The 30 CHF offered does not go far when the only eating place local to the hotel we were put in was a 5 star hotel. The offer of "eating in the airport" was insulting when we had already been waiting there for 3.5 hours on hard chairs. This review is without prejudice to any claim for compensation as a result of the delay. I reiterate that the road was clear at our scheduled departure time and road conditions on our departure day cannot be blamed for the delay. On a positive note, most of the VIP touches such as moving our bags for us, lift to ski hire and not having to take the skis back at the end of the holiday are still much appreciated. Please keep these as part of your service.

We apologise that elements of our service were certainly not how they should have been and we have spoken to those concerned to ensure that this cannot happen again. We are sorry that your return transfer to the airport appeared chaotic. Regrettably, because of the snowfall and airport and road closures of the day before, aircraft, coaches and drivers were out of position and so whilst the traffic was flowing freely by the time we left, the chaos related to events of the night before. Thousands of stranded passengers unable to fly home the day before also crowded the airports and made travel a thoroughly unpleasant experience for everyone. Our sincere apologies for the inconvenience caused and that we were not able to communicate coherently the difficulties involved. Pip Brockman. Operation Director