Testimonials

Excellent service from vip - from customer service in the UK, to the welcome team at the airport, and the chalet hosts and chef. Morning cups of tea make a huge difference when you're trying to catch the first lifts, and these and other little touches were very welcome.

Going away on holiday with our sons, their friend and my husband over New Year was always going to be special as we live so far away in China - so time together is precious . The experience with VIP was all that we hoped for. Emmy did a superb job of taking care of us with her delicious food, personalised care and lots and lots of fun and laughter ! Leo was very helpful and took care of our arrangements with courtesy and professionalism. Becky greeted us warmly on arrival and assisted with familiarisation of the ski areas. We ALL had fun almost ALL of the time - you were fabulous ! Yes, we will be back and yes I will recommend ! Congratulations to all of you with the booking, holiday itself and for making it SPECIAL !

Just returned yesterday from a week in the Montjola over new year. We all want to say a big thankyou to all the hotel staff and resort staff who made for a fantastic week. First time we have been with VIP, with 3 young children. The experience was first class. Food was was excellent, hotel was cozy, the spa area was a great little addition to have, rooms were large, staff couldnt do enough to help. Childcare provision and quality was exceptional (Heather looked after our youngest daughter for the week and was a complete star). The shuttle van service up and down the hill was a game changer. All in all, we had a really great time and definitiely hope to re-visit again.

The chalet staff were first class. Friendly, efficient and helpful. The cooking was excellent both in regard to the adults and the toddlers. The chalet was clean throughout and kept in good order by the staff. Although the furnishings are starting to look a little tired (we stayed at Lugarno 2 years ago) the chalet is well appointed and comfortable. The resort manager visited regularly and was a constant source of information and help when needed. The whole family had a really enjoyable week despite the wretched snow conditions. However the transfer to Geneva was, to put it mildly, chaotic despite making allowances for the heavy snowfall that weekend. The coach was 2 hrs late with no satisfactory explanation, as the traffic was flowing freely, if slowly, up and down the resort road all the way down to Aime. If fact the journey time to Geneva was little different to the outward bound journey. Geneva Airport was a shambles, no time, massive queues, last minute change of check-in gates without warning. Headlong sprint with young children to the far end of the airport(some 20 mins away) . This was enormously stressful for all and could have been avoided had the coach turned up on time. I have to say that the return journey undid a lot of the hard work of your staff and left us all with very mixed feelings about VIP. Hence the 3 stars. There are a number of operational issues that you need to reflect upon. As they say "It is very easy to gain a poor reputation but much more difficult maintain a good one".

Thank your for your kind comments with regard to our staff and service. We are sorry that your return transfer to the airport appeared chaotic. Regrettably, because of the snowfall and airport and road closures of the day before, aircraft, coaches and drivers were out of position and so whilst the traffic was flowing freely by the time we left, the chaos related to events of the night before. Thousands of stranded passengers unable to fly home the day before also crowded the airports and made travel a thoroughly unpleasant experience for everyone. Our sincere apologies for the inconvenience caused and that we were not able to communicate coherently the difficulties involved. Pip Brockman. Operation Director

Niki made us all feel really at home and made sure the our holiday went smoothly. She certainly put in more effort than we have had on similar breaks Many thanks to Niki for a great time

We couldn't have asked for better service and a friendlier team. We were happy with everything from the team helping us book the holiday, to the friendliest team in the chalet. (Plus the chalet had the BEST shower ever!)