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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Team FW 01 Feb 2015

    Stayed Jan 2015
    Annie and John (ably assisted by Barry) were awesome hosts consistently dishing up fantastic food for a complicated mix of dietary requirements, always cheery and happy to help sort all our irritating requests - all in their first week on the job. Brilliant super professional hosts! The chalet has everything you need with a comfy living room, balcony hot tub and toasty bedrooms. With a little piste knowledge you can ski in and ski out. If you're looking for a trip to Val d'Isere we'd recommend VIP.
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  • VIP, Alpe d'Huez

    Fiona Hinds 01 Feb 2015

    Stayed Jan 2015
    Chalet staff very nice and very helpful - Cissy and Becky. Wifi was only consistent in main living area. Not good in room 3. We felt chalet was a bit dirty. Food crumbs were often on floor in main living area. The fire was not good. One day it completely smoked out the chalet and the staff and Stu (engineer) could not fix it so had to put fire out. We had to open windows throughout the chalet as all the bedrooms were smoked out. It was one of the chalet guests that fixed the problem by opening the flew balancer two days later. The VIP staff were not aware that the switch had been moved.
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  • Brilliant stay, highly recommended

    Lewis Woolley 01 Feb 2015

    Stayed Jan 2015
    overall we were very impressed with the chalet and service received. Our chalet hosts were great fun and very helpful. Location of the chalet was fantastic. In order to receive five stars, the food would need to be improved. On two occasions dinner was a little cold and more breakfast options would be preferable. For instances, pancakes more than once a week. Furthermore the roof leaked in one of the bedrooms, which was inconvenient but luckily no belongings were damaged.
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  • Legend-wait for it- dary!!!!

    Mike Mcfarlane 01 Feb 2015

    Stayed Jan 2015
    Best ski holiday ever. Awesome from start to finish. Made to feel so welcome by chalet hosts. Jermaine is the best cook ever. Balthazar(Matt), Sophia and Katie were amazing from start to finish. They really helped to make it a more relaxed enjoyable holiday and couldn't do enough to help us. Always went out of their way to sort thing out for us. I can't recommend this place enough!
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  • Best skiing holiday ever!

    Samantha Chambers 01 Feb 2015

    Stayed Jan 2015
    Fantastic from start to finish. Wonderful welcome and outstanding service throughout the whole week. Matt, Sofia and Kate have been amazing and have delivered 5 star service consistently. The food has been incredible and Jermaine should be awarded Michelin stars. His attention to detail is fantastic and he catered for our specific needs making the most delicious meals I have ever tasted. The chalet has been immaculate all week and thee is nothing more delightful than curling up in front of the fire with canapés and champagne! I am devastated to be leaving and this is by far best skiing holiday we have eve been on. We are a very large group which can be difficult to cater for, but this has surpassed all of our expectations. Matt, Sofia, Kate and Jermaine are a credit to the company and I will definitely be returning!!! Thank you so so much for an amazing holiday!!!
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  • Chalet kaila

    Helen Brooks 01 Feb 2015

    Stayed Jan 2015
    Chalet - 10/10 Food - worthy of a michelin star. Loved the canapés and champs on the first and last night-great touch! Chalet hosts - friendly and very professional 10/10 for hot drink in bed - don't get that back home Resort - good location to slopes, however might be worth adding to the website which lift it is 50 m away from and add that you can get a train to the second lift. Hot tub was great....the only hot tub I've been in without over powering chemicals! The pick up and drop off of the bags was a lovely touch and very efficient! Fabulous luxury!
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  • Fantastic holiday

    Lucy Jay 01 Feb 2015

    Stayed Jan 2015
    Lovely chalet and Jess and Kathryn looked after us brilliantly. They were particularly good with our two young and rather boistrous children! My only comment would be that I would have been more comfortable if we had been able to deadlock the main door from the inside at night (with the hosts having a key so they are not locked out in the morning!), especially as we were sleeping on the ground floor. Thank you for a great holiday. We will definitely be back.
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  • Excellent week in Morzine

    Marriage Sarah 01 Feb 2015

    Stayed Jan 2015

    An excellent week's skiing in Morzine. A very well organised holiday and a lovely chalet. The transfer from Geneva was went very smoothly. Chalet Kenai is a lovely chalet in a brilliant position in the middle of the high street with wonderful views and very convenient for both lifts. Arriving on Sunday to a delicious tea was great. Having skis and lift passes delivered to the chalet was very welcome. We were very well looked after throughout the week by our brilliant host Rory. The food he produced every day surpassed all expectations and was superb. Nothing is too much trouble for him and he even baby sat our one year old on his evening off. Cannot praise him highly enough. Behind the scenes VIP ensured that our week went perfectly. Many thanks to all the team in Morzine. I would recommend this holiday highly and look forward to our next skiing holiday.

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  • Excellent, Fantastic Holiday

    Craig Pearce 01 Feb 2015

    Stayed Jan 2015
    The chalet is very nice, everyone has there own room which is great. The staff, Matt, Sophia, Kate & jarmane (chef) have been absolutely fantastic. Welcomed us from the very first second, food has been brilliant (jar-mazing)!!!! I'd definitely recommend club Pierre and I'd definitely stay again!!
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  • More snow than sun but brilliant holiday

    Christopher Cameron 01 Feb 2015

    Stayed Jan 2015
    After about 10 VIP holidays this has been the best culinary experience served to us by the most pleasant and dedicated Katie on all levels of hospitality. She has always been very cheerful and helpful and made a great contribution to a very enjoyable holiday. Thank you so much.
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