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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great snow, comfort and hospitality

    Russell Mead 03 Mar 2015

    Stayed Feb 2015

    We had a great week at the end February in Haus Glacier. Tom was an excellent host. I haven't eaten so well since staying with VIP last year in La Plagne! VIP's ski guide, Becca, took us out on a couple of days which we all thoroughly enjoyed. All the travel / transfer arrangements worked well. Already looking forward to next year' strip with VIP.

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  • A wonderful experience

    S.L. van H. 03 Mar 2015

    Stayed Feb 2015
    An absolute wonderful location and a beautiful chalet on the slopes in the centre of Avoriaz. The chalet is lovely and brand new. It is however quite noisy as the walls and floors are thin. Since we were there with only familymembers, this did not pose a huge problem. We were met by the chalet hosts Penny and Geoff who provided us with a warm welcome. They however decided to leave on the Wednesday which was quite disruptive to our holiday. VIP Ski found us new hosts within the day and the remainder of the week the lovely Charlie and Lisa cared for us. The cooking was fantastic and the service impeccable. One note for VIP Ski: you should alert your guests to the possibility of booking a covered parking space in advance: that would have helped us a lot.
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  • Montjola feedback

    Carol & Laurie Fentimen 03 Mar 2015

    Stayed Feb 2015
    Excellent chalet-hotel with warm friendly staff, excellent food and a lovely environment. We let it was a real holiday and we were well looked after with lots of nice extra touches. St Anton is a first class resort with interesting - and sometimes challenging - skiing, although neither of our two daughters-in-law had a very good experience with the ski school. Three small suggestions: a brighter light in the room by the wardrobes; a wine cooler for white wine; and put the full menu card back on the table for that night's meal (the subtleties of the recipes deserve it!)
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  • A VIP brand experience - well done!

    helen cawthra 03 Mar 2015

    Stayed Feb 2015
    I'm writing to you on behalf of my partner Nick and I. You may know that last year I gave you some feedback that I hope was viewed as constructive regarding the brand experience in the chalet. The feedback concerned some individually minor elements that collectively were just not how I think you'd have liked the VIP brand to be. What a difference this year. Our chalet host Alistair was an outstanding credit to your company. His personal manner, delivery, style and management of his small team were exemplary. Backed up by Sammy who went about her work quietly and efficiently and Katy in the kitchen who night after night turned out superb meals and particularly her attention to my gluten fee diet and one other guest who was vegetarian. I could list a whole heap of things that were first class and faultless, no request too small, no questions left unanswered. We have nothing but praise for the brand experience this year which was a true VIP holiday. Well done to you and the resort team and thank you. We will be back and will extol your holiday company to anyone who will listen. Helen and Nick
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  • Guest Review

    Tony Smith 03 Mar 2015

    Stayed Feb 2015
    Excellent staff. Food was good. Rooms a little on small side.
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  • Nobody does it better than VIP

    Karen Littler 02 Mar 2015

    Stayed Feb 2015

    This is our second visit to Altitude Lodge this season. The setting of, and the accomodation is stunning and the service from the Chalet Hosts is exceptional. The food is exquisite, the wine flows and nothing is too much trouble. Thank you to all for making us so welcome. The young staff are a credit to VIP. BTW, the afternoon tea cakes are epic! VIP's admin staff in the UK also deserve recognition. Thank you Becky.

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  • Great Chalet, great location and great experience

    Gareth White 02 Mar 2015

    Stayed Feb 2015
    The whole service from arriving at the airport to being delivered back a week later was excellent. The chalet was lovely and in a prime location but the VIP staff made the difference and made the week fly by. Adam and Cath couldn't do enough and nothing was too much trouble for us all week. The food in the chalet was fantastic and I definitely recommend a Burger and a pint at the VIP Altitude Lodge in Les Gets. Thank you guys
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  • Absolutely fabulous - thank you!

    Michael Grimes 02 Mar 2015

    Stayed Feb 2015
    Both Rebekah and I would like to just say a huge thank you to VIP and their staff for a superb and well thought out service, and for making our annual trip to the Alps simply faultless. From the moment we were picked up at the airport, VIP made our experience perfect. From the friendly greeting, fabulous food, amazing chalet, and the simple but highly appreciated cup of coffee delivered to our room each morning; everything has been brilliant! Just a very well organised holiday and delivered efficiently and professionally, but also with a personal touch. We would also like to say a special thank you to Adam and Kathryn, our Chalet Hosts, who worked long hours but always with a warm welcome and 'happy to do anything' attitude. The service delivered and food they rustled up was well beyond expectations (and we own a hotel!), and we cannot praise them enough. Thanks very much again, and we look forward to many more alpine trips in the future using only VIP Ski as our operator of choice. Kind regards. Michael and Rebekah Grimes.
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  • Excellent Holiday - Few points to note and Hot Tub too small and not hot

    Katie Ferry 02 Mar 2015

    Stayed Feb 2015
    Excellent all round holiday - Our hosts were extremely accomodating, welcoming and great cooks; The Chalet was beautifully decorated and very cosy; the on call driver service was very good and the drivers very helpful/friendly and the tranfer to the resort was very good. Few points to note: - The layout of the Chalet was not ideal for a group of 10 with the best areas only comfortably seating 6-7 people, meaning we weren't all able to sit near to the fire or in the lounge area with a view of the mountains all at the same time. Having said that, there is a communal den-like mezzanine area in the roof not shown on the website gallery which catered for a big group. Its just meant we didn't use the nice parts of the chalet as much as would have liked. If you are 2 smaller groups then this layout would suit you better as it would give you your own semi-private areas. - The hot tub is not actually that hot and only seats 4 which is too small for a Chalet of 10. This was a big let down given it was one of the key reason we chose the chalet over others and the thing we were most looking forward to of the chalet's features. The view shown on the website from the hot tub is now obstructed by a line of trees which although providing some privacy, takes away more from the asthetics. - The Sauna and steam room never really got that hot either. - The drains in room 4 stank consitantly throughout the week. I think this must be because the hot tub gets drain through the same pipes...?! Whatever caused it, it was very pungent and unpleasent. - The pick ups to and from the chalet to the slopes was very efficient and responsive but its a shame the drivers don't have vehicles to carry 10 people - It meant that if we all wanted to leave at the same time then 2 of the party had to stay later and wait for the next avalaible slot (an hour and half later) or walk and get the public bus. - The bus we had take us back to the airport had minimal leg room between seats. It made for a very uncomfortable journey back for 2hours with no stops. When we arrived at the airport it was pouring down with rain and we were told that the normal procedure was for them to park at arrivals and then we walk to the departures entrance - 200m away. It looked like it was possible to drive the coach to the departures entrance and can only think that we didn't to ensure the coach was at the arrivals for the next load of guests. I think we should have been dropped at departures entrance to avoid getting soaked by the rain. There was a general feel that we weren't treated as 'VIP' on the way out as we were on the way in. The points mentioned above although negative, didn't take away from the overall feel of the holiday. We all had an excellent week in Meribel. The chalet is very beautiful but given the facilities(hot tub, sauna and steam) didn't really work properly, we only used the hot tub twice and the steam/sauna once - We could have done without them. All the VIP Staff were very nice, helpful and friendly.
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  • Amazing!

    Georgina Taylor 02 Mar 2015

    Stayed Feb 2015
    Fantastic holiday with VIP ski. Molly our chalet host was AMAZING. She looked after us so well but also felt like one of our friends staying with us which was lovely (and came out skiing with us one day. Highlights in pictures below. Also big thanks to Hot Tub Murray (also pictured) who recued lost bags from the airport and helped deal with one of the groups broken wrist on the last day :-(
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