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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Sun, Skiing and Super Ollie!

    Lucy Newman 23 Mar 2015

    Stayed Mar 2015
    This was our first experience with VIP and we were somewhat disappointed by our arrival in Geneva when we wasted 20 mins looking for a VIP representative to greet us and show us the way to our transfer bus but after eventually locating the rep and getting on the bus, our holiday finally started! We were greeted off the bus by Ollie our chalet host who took us back to the chalet where we were met with delicious cookies and afternoon tea and since then we were fed and watered extremely well. Ollie's attention to detail was really impressive and nothing was too much trouble. The chalet itself is extremely well located and everything within walking distance. It was also really clean and tidy, although it it a little on the small side but as exclusive use it is fine. Ollie is a walking piste map and every morning suggested the best places to go that day which was really useful when the snow was getting a but slushy. Kathryn from Chalet Dakota also looked after us as well for a couple of days and again the food was outstanding! We were sad to leave and the thought of cooking for ourselves again seemed a bit alien! Wish we were back there now... the apple and cinnamon cake... DIVINE as my dad said constantly throughout the week 'like angels dancing on your tongue'. See you in London Ollie!
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  • Great holiday, some minor service points to address that would make a huge difference

    ryan smith 23 Mar 2015

    Stayed Mar 2015
    For - accommodation was great, chalet staff were very friendly, helpful and generally great lads Against - menu was not executed brilliantly by comparison to VIP usual standards, shuttle times were inflexible and poorly organised, coach transfer back to airport had us waiting for 45 mins prior to departing, could therefore have done without the 6.15am pick up in light of this, particularly when the meeting point was a 2min walk from our chalet (unknown to us)
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  • Marvellous Meribel!

    Andrew Harland 23 Mar 2015

    Stayed Mar 2015
    From booking through to our arrival home, we were looked after superbly! VIP have it right, it's a smooth transition from booking right through to our arrival on the slopes! Our chalet hosts were the best we've experienced! Ros and Lee were just fantastic, nothing was too much trouble and they were always on hand if we needed anything! The food was outstanding, delicious and impeccably presented! Great facilities at the chalet, with everything beautifully clean and maintained. Only issue we had was with ski hire, great service, delivered to chalet but unfortunately skis hadn't been adjusted to fit the boots. The shop seemed unconcerned by this, which was a little frustrating but can't fault VIP for this, always difficult when using other suppliers. If you guys could include a list of recommendations of places to eat on and off piste, it would be a real help. Whether they are good value or incredible food for a bit of indulgence we would have really valued this. Our hosts helped with this but hadn't eaten out a huge amount, which I can't fault them for, but the additional information would have been really useful.
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  • When can I sign up for next year

    Robert Harrison 23 Mar 2015

    Stayed Mar 2015
    Not much of an exaggeration to say that I enjoyed every minute. Even the flight was a pleasant surprise, as we flew into Bodensee Airport - otherwise known in German by an unpronounceable and unspellable name; home of the Zeppelin! Very modest 1.25 hour transfer. I felt VIP had thought very hard to live up to the name - V I P! Last we saw of our luggage until we found it at there room was as it went into the transfer bus; welcoming lunch on arrival; helpful staff throughout and even some of the small but important details had been anticipated - too numerous to mention here. Essentially though, they had thought the needs of a skiing vacation through to most stages. The courtesy bus was in evidence whenever we needed it. The food was extremely good. The inclusive wine was very drinkable and the off piste wine list, beer and other drinks great value. Obviously superb skiing conditions are going to help one's outlook, and we had great conditions and weather - that said, very little was left to chance and the whole experience was a lovely, memorable holiday. I cannot praise the staff enough. From Manager Sarah on, the staff were technically able at whatever they had to do and remained thoughtful and obliging; they could not do enough - frankly a rarity in Chalet/Hotel ski parties for the whole time! One criticism must be levelled at Monarch for the return leg absence of legroom! Not VIP's fault, but since the seats outbound made for a pleasant journey, they need to replace the old seats on other planes ASAP. If only the VIP website allowed for booking for 2016, I'd be on it to rebook!
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  • Wonderful hospitality!

    Cinzia De Santis 23 Mar 2015

    Stayed Mar 2015
    We just spent a week at The Farmhouse and we had an amazing time there. The chalet was nice but what made our stay really special were Emily and Stu. They were brilliant! Accommodating, kind, patient and delivered excellent food. Thanks for everything
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  • Excellent week skiing

    Roger Shepherd 22 Mar 2015

    Stayed Mar 2015
    Our family of four (me, my wife and our two adult sons) had a great time staying in the Montjola. The transfers to and from the airport were excellent. One outstanding point was that the staff dealt with our luggage. We handed over our luggage at the airport, it was labeled with our hotel and room numbers and it turned up outside our rooms. Similarly for the return. This made the journey's much more pleasant. We could arrive at the hotel and enjoy a welcome snack without having to struggle with baggage. The accomodation was excellent. My wife and I had room 502, the biggest and best in the hotel, which was great in terms of space. My sons had a normal room which they found to big much bigger than usual chalet room size. The food was good, cooked breakfast available every day, tea with wonderful cakes (although the temptation of the apres-ski proved too much for the younger members of the party most evenings), and a good three course dinner. Although the hotel is perhaps a 10 minute walk from the centre of town this was a non-issue for us. Firstly, our boot and skis (both owned and hired) lived in the hire shop which was very close to the main lifts. Secondly, the hotel's transport service was great - at the end of the first five days there was a hotel shuttle waiting to take us back to the hotel - a journey which took about five minutes; we quit skiing at lunchtime on the final Saturday and we had to wait only 5 minutes for the shuttle. Finally our thanks to Johnny and Cosmo for their excellent guiding around the pistes of the area.
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  • Faultless

    Carolyn Shepherd 22 Mar 2015

    Stayed Mar 2015
    VIP delivered everything we could have wished for in a family ski trip. The whole experience from Gatwick to St Anton and back was professionally organised and efficient. The hotel was comfortable, our room was enormous compared to many other chalet experiences I have had( room 502) and the food was superb. However the main accolade must go to the staff who were friendly, helpful and great fun. I must thank Johnny and Cosmo for three excellent guided days out on the the slopes. I can highly recommend VIP ski to anyone looking for a quality experience. Am certainly hoping to return next year.
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  • Guest Review

    Susie and Richard Levy 22 Mar 2015

    Stayed Mar 2015
    We have had a wonderful few days in Chalet Poudreuse. Helen and Malcolm are superb hosts providing fabulous meals and an immaculate chalet . Very organised and understated , they have made us feel very welcome and nothing has been too much trouble especially as we have arrived and left outside the usual timings . Felicity in the office was also particularly helpful . VIP have been superb as usual . Thank you all
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  • Guest Review

    Newman group Newman 22 Mar 2015

    Stayed Mar 2015
    Chalet was very good - fantastic convenient location for skiing and close to town. All rooms en suite with balconies, comfy beds. Andy and cissy were brilliant hosts, full of useful information and very accommodating to all our various requests. Food was delicious and varied and several awkward dietary requirements were effortlessly met. A great week, highly recommended place.
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  • You couldn't want more from Morzine ....

    E mms Lewis 22 Mar 2015

    Stayed Mar 2015

    The perfect family ski holiday ... The Kenai was ideal for three adults and three children ... Few mins walk from the lift ... And perfectly hosted by the wonderful Rory ''the racing car' who fed us in style and kept the kids amused. Don't want to say too much about the fantastic service and food as we won't get in next year! Thank you for a great week! The Lewis'.

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