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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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As I write this I am researching our 2016 group chalet holiday, which will be our seventh. This is the first time I have found myself factoring a particular TO into the decision making process, such was the quality of our recent week with VIP Ski. Chalet La Ferme in Alpe d'Huez is a lovely wooden building with large rooms, high ceilings, and balconies with views directly over the piste. The showers worked, cleaning was impeccable, and even with extremely low snow spring conditions, the chalet was genuinely ski in/out; the piste is literally metres from the door. What really made VIP ski stand out however, was the quality of the service we received from Chris and Gabe. They are excellent cooks, even accommodating a couple of 'flexi-tarians' ;-) but most importantly their attention to detail is what really stood out for me. Throughout the week they listened to the group's mixed requirements and made small amendments to the service, elevating it beyond that which I have received on similar holidays. If like I was a few months ago, you are reading these reviews and wondering whether VIP ski is a worthwhile step up in quality from some of the other well known operators, I would compel you to try them. Ps.. They bring you cups of tea in bed!!!!
This was another successful holiday with VIP. Our group is of mixed ability, so the ski in ski out chalet location is ideal for us. The travel logistics all worked well and the chalet was big enough for our needs but also small enough to be cozy. Our hosts, Charlie and Bryony were welcoming and helpful and Charlie's out-going personality certainly made us all smile. The chalet was clean and we were pleased to see an improvement in catering standards following one or two blips last year. All in all, a great trip and we will certainly look to use VIP again.
From arrival at the airport to leaving again, the VIP service was outstanding! The food was of the highest standard (breakfast, afternoon tea and dinner), the complimentary house wine was very tasty, the shuttle service was efficient and the service from the chalet hosts and hostesses was excellent. No question was too big or too small, and we were always greeted with a smile! The small touches really made the week (the notes from the cleaning team, the birthday cake, the morning wake up call to make it to the airport, asking how we were progressing with skiing). Sitting people around larger tables for meals made for a really social atmosphere, and the fellow guests were a great laugh. We happened to be there at the same time as Telegraph Ski, and though not a part of the group, they made us very welcome in the activities at the hotel (talk with Graham Bell, prizegiving etc) As total beginners to skiing, the resort itself was a challenge though the local ski school was more than prepared for beginners and the trainers were very patient, and focused on technique. The groups were small (6 people on average) and the training adapted to the group. Most of the group were successful in getting to St Anton reds by the end of the week (which people say are harder here than in other resorts). Then the apres was very lively, with something going on all of the time. This was a great resort for all ages, and the road meant that even if you are a beginner/ arent skiing you can still join in the fun!
Everything was so well organised. Magnificent food and detail from our hosts, Andy & Sophie - we felt that we had known you for ages......! A big thank you to our fellow chalet guests - lovely people, each and every one of you