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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Wonderful way to spend our Xmas!

    Gemma and Rob Grover 26 Dec 2015

    Stayed Dec 2015
    First off, Jo our chalet host was so warm and welcoming. Nothing seemed like too much trouble! Not only did she cook and prepare fantastic adult meals but the kids meals were perfect and cooked at an earlier time so that we were able to enjoy our meals. Also we had a specific dietary requirement within our group and Jo dealt with it fantastically. The little touches were greatly appreciated especially a reply letter from Santa which made my 7 year olds Xmas. As far as the chalet goes, it was in a great location with everything you need on your doorstep! My only critic would be that the living area is too small for 9. I would definitely recommend VIP!
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  • Scott family holiday

    Tracy Scott 26 Dec 2015

    Stayed Dec 2015
    Hugo and Charlotte were very attentive to our needs and flexible. They were always friendly, polite and interacted well with all family members. They had excellent local knowledge of the area and restaurants. They kept the chalet extremely tidy and provided us with delicious meals. I would definitely recommend VIP to others and will use them again.
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  • Aiming high at Altitude Lodge

    David Alexander 26 Dec 2015

    Stayed Dec 2015
    As the name of the lodge suggests, the standard of accommodation, catering and service are all provided at a high standard. This is our second visit to Altitude Lodge and we're really impressed on how the lodge has been maintained as there are no 'tired' edges. The kids love the facilities on offer and the fact that it's location makes it truly 'ski in & ski out and for the parents, it's the service offered by the staff team that makes the difference and on so many occasions we felt that the team considered nothing as being too much trouble. Perhaps this is just as well for the lack of snow at Les Gets meant that the team had to work harder than usual to ensure we had some decent skiing.
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  • Outstanding holiday experience!

    Melanie Griffiths 26 Dec 2015

    Stayed Dec 2015

    The holiday exceeded all expectations from start to finish. Our chalet hosts Mary and Jack made us feel at home all throughout our holiday tending to all our needs whilst never being intrusive, I was surprised how relaxed and comfortable they made us feel. They were fabulous with the two young children in our party and it became a joy to come back to the chalet and the end of the day and be greeted by them with great smiles like they were part of our holiday too and share stories about our day. The food they prepared was outstanding and catered expertly for dietary requirements as well as suitable times for the children. Christmas Day was also made magical with the smells of traditional feast being prepared as we gathered around the log fire or the Christmas tree. Being woken by two such lovely people with a cup of tea everyday was also an added bonus. On top of this outstanding experience, the whole resort was beautiful. The concierge staff we're fabulously welcoming and accommodating, the addition of Father Christmas for the kids and carol singing with mulled wine and mince pies on Christmas Eve really got us in the spirit! Whilst you can fault any member of staff, Fiona and Megan organised the whole holiday brilliant and everyone is always ready to greet you with a smile, a chat about your day over beer, wine or hot drinks in a relaxed warm atmosphere. Finally, a special shout out to all the drivers who ferry you back and forth the town, every single one was great with the children and happy to provide great tid bits about the area. The whole holiday has been exactly that, a relaxing holiday time thanks to such a fabulous team of great people. I never want to leave and will no doubt return to experience it all over again.

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  • A Zermatt Christmas - Home away from home

    Keri Gilder 26 Dec 2015

    Stayed Dec 2015
    Gavin, Lilly and Jack were amazing hosts for us during our Christmas holiday. We are originally from Colorado and snow and skiing are our interpretation of Christmas. The chalet was very authentic to Zermatt and a fun place to stay. Lilly, our chalet host was amazing and made us fantastic meals on our requested schedule and Jack was a great ski guide. The staff at VIP made a huge difference in making our home away from home this Christmas. Exceptional food, wine, cleanliness and comfort provided during our stay. I would highly recommend VIp Zermatt due to the exceptional staff. We have been in UK for 2 years and have taken many trips - my 12 year old ranked this one today as number one and it is completely associated with Lilly and Jack. Thank you for a great holiday!
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  • Fantastic week

    Jo Sinclair Parsloe 26 Dec 2015

    Stayed Dec 2015

    Couldn't fault anything! Have had a wonderful Christmas week at Chalet Alaska. Everything has been perfect and nothing too much trouble. Kenny and Katie and the team have been very accommodating and friendly. Amazing food, homemade cakes and a brilliant christmas Dinner. The chalet is in a great location and is very comfortable, in fact I'm not sure I want to go home tomorrow! Would defintely recommend it to anyone wanting to come to Morzine! We will be back. Thank you guys....

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  • Holiday review

    Sarah and Darren Stamford 26 Dec 2015

    Stayed Dec 2015
    Holiday was well organised by VIP. Good service, chalet host was very helpful and extremely accommodating towards the children having different meal times and being flexible with the menu and also with my dietary needs. Chalet was in a good location with good access to slopes via a lift. The living area was smaller in the apartment than expected. Also the tv is very close! The snow wasn't good and so this has made the holiday less enjoyable especailly as we have children and they have wanted to sledge and build snowmen etc. It has made it harder to spend the day on the slopes as there hasn't been many slopes open. This has meant that we have spent more time in the apartment.
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  • Top Notch

    Michele Harman-McKenna 26 Dec 2015

    Stayed Dec 2015
    A superb week of skiing and hosting. Becca and Ted did everything in their power to make our holiday and Christmas 'top notch'. Super cooking, super company and a perfectly organised chalet. Thank you so much for all your care and attention to detail. We will miss you xx
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  • Luxury right next to the snow

    Teresa de Freitas 26 Dec 2015

    Stayed Dec 2015
    We booked the Platinum service as a special treat, which included a dedicated nanny for our 4 year old, a chef and a Chalet host. Other inclusive items were a driver, ski passes, airport transfer and lots of other things I cannot recall. Our holiday started off quite badly as we were on the Air France flight diverted to Mombasa with a bomb scare causing us to arrive a day late and a little fragile. The welcome was amazing and what was very touching was our Chef, Barry (Daddy Barry to our 4 year old) who asked if we would like him to cook for us on his day off. An offer we decided never to refuse once we tasted our first meal. It was all absolutely delicious and customised as we went along to suit our needs and appetites. Holly, our Chalet host, is charming and unbelievably willing. Our daughter had 'a little accident' on her first night and before we got back from skiing the next day her linen and pyjamas had been changed. She took such good care of us and even made sure that Santa's footsteps would be visible on Christmas Day. Polly, the nanny was an instant hit with our daughter and was so enthusiastic in her care of her that we instantly felt guilt free about outsourcing her to Polly. The Chalet is comfortable and so very close to the ski slopes that even the occasional trek with ski gear on, when we didn't call for the driver, did not become a mission. Finally, it was wonderful how much effort the whole of VIP put into making it feel like Christmas...there was mince pies, mulled and good cheer from everyone.
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  • A lovely Christmas

    Dominic Cusk 26 Dec 2015

    Stayed Dec 2015
    Beth and Joe were fantastic, amazing food and constantly helpful, they really added to our Christmas week. The chalet was great, very comfortable for 10 people, sauna, hot tub and particularly cinema room appreciated by all! Good location, 5 minutes walk into the village and (with decent snow!) definitely ski in ski out. We had a brilliant time, thank you Beth, Joe and VIP Ski.
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