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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great Week, Outstanding Team. Excellent location.

    Chris Hood 01 Jan 2016

    Stayed Dec 2015
    I only have positive things to say about our stay at Glacier Haus and the VIP team of Claudia, Gavin, and location of the chalet is excellent - Main Street with easy access to everything Zermatt has to offer. The VIP team worked hard to make our experience memorable, providing everything from delicious gourmet meals to helping us arrange our lift tickets, showing us around the ski resort with three guided days of skiing. In short, well done to the whole team and to VIP ski for providing a great experience for our family.
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  • Guest Review

    Kate Broughton 31 Dec 2015

    Stayed Dec 2015

    I have already sent a review of the holiday - which was excellent. UNTIL........ we got to Geneva airport. So this is not a complaint against VIP - but I feel you felt the need to let you know about our experience of Aer Lingus as it is a component part of the holiday. The flight was delayed by fog - unavoidable. But we were left at the departure gate in packed conditions with absolutely zero information from ground staff there. When we did finally get onto the plane it was filthy - rubbish from previous passengers left on, and in the backs of seats - including half empty cups of coke ready to spill over us at the slightest jolt. The air stewards were very defensive saying that it wasn't their role to clean and that we should complain to Aer Lingus. It was such a contrast to the rest of our holiday experience.

    It was undoubtedly a very difficult day for airlines with the fog, nonetheless we are disappointed to hear that the service from Aer Lingus was so disappointing. Thank you for bringing these issues to our attention, we are liaising with Aer Lingus to ensure this is not repeated. Please accept our apologies on behalf of the airline. Gareth Crump, Sales & Marketing Director.

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  • Really good!

    C M 31 Dec 2015

    Stayed Dec 2015
    Our chalet was impeccably clean and Hannah was an absolute jem who catered our every need including altering meals, booking meals eat. The drivers were lovely and timely seeing as they were very busy. Over all VIP were amazing!
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  • Awesome half week with amelia

    Peter Devlin 29 Dec 2015

    Stayed Dec 2015
    Very personable, accommodating service, great with the kids Hardworking, amazing food She is still getting on top of the routine but I am sure in the near future she will find a balance that allows her to get out & ski more I have nothing but good to say about Amelia as a chalet host
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  • A huge thank you

    Karen Edwards 29 Dec 2015

    Stayed Dec 2015

    Although the snow was minimal the staff made up for it in everyway 10 out of 10 for everything - Thank you

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  • Fantastic Family Holiday

    Vicky Fowler 29 Dec 2015

    Stayed Dec 2015

    Our week's holiday spent at Pierre was fabulous. The chalet had the perfect Alpine charm we wanted at Christmas: a roaring fire, sheepskin rugs covering the sofas, a cosy atmosphere for socialising, a free wine/beer selection you could help yourself to, even a luxury hot tub to use...I could go on! The location of the chalet was great - quiet but fully accessible for the VIP shuttle vans and the free Meribus that ran regularly into the centre, plus the Morel chair lift was only a stone's throw away. The chalet hosts were brilliant and really helped make our Christmas special throughout the week. They worked hard, kept the chalet clean and efficient at all times, were super friendly to all and unerringly enthusiastic and chirpy. Nothing was too much trouble and they had a genuine desire to make sure everyone's requirements were catered for at all times. Alex, Becky & Kate - thank you :-) As for the chef - what a superstar! Happy all the time (even at 6am when he came in early to cater for bacon rolls for our early departure!) - even his singing from the kitchen was a delight! Again, nothing was too much trouble, even with a troublesome pescatarian and a 9yo to cater for, Chris truly spoilt everyone with his fantastic culinary skills - food was super tasty, varied and a real treat. Special mention must go to his Christmas Day dinner - almost as good as mum makes ;-) This was our first holiday with VIP and we were so impressed with everything from beginning to end - we will definitely be booking another holiday with you guys again in the future.

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  • Great Christmas Holiday

    Liz Hocking 28 Dec 2015

    Stayed Dec 2015
    The Staff at VIP do it again. Nothing was too much trouble and we were looked after brilliantly from start to finish. Chris the Chef was first class - Christmas dinner being super impressive! Thank you again to Kate (second year in a row) Becci and Alex. We hope to be back in Meribel again next year. Snow can't be poor 3 years in a row - can it...???
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  • Guest Review

    Clare Agnew 28 Dec 2015

    Stayed Dec 2015

    We were wonderfully well looked after by VIP ski, as soon as we checked in at Gatwick everything that needed to was taken care of. And all with a very easy charm. The apartment was comfortable and well furnished - only one change any of us would suggest is to put a sofa (rather than those tall chairs) and a reading light at the kitchen end of the sitting room to give those who want to sit and read in quiet a bit more space away from the general hubbub. Louise and Charlie fed and hosted us magnificently. For those needing a day off the slopes, the apartment was perfect. The only thing not perfect was the unseasonal lack of snow

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  • Great location, lovely staff

    Kate, Nick, Amelia & Charlie Waring 28 Dec 2015

    Stayed Dec 2014
    We had a lovely holiday with VIP ski. Particular mention must go to Jess our nanny who was excellent and extremely flexible- the kids loved her! Holly and Josh our chalet hosts were very enthusiastic, the food was generally very good and we were well looked after. The positives: Central ski in/out location and amazing view of the resort was wonderful and hugely convenient. Father Christmas and presents for kids at Christmas were a lovely touch. Fabulous fireworks a huge bonus! Comfortable newly renovated accommodation However there were a few niggles- I suspect these were down to the fact we were the first guests and I am sure they will be resolved during the season: On arrival after a long journey with a sleeping child, we carried him a long way from the coach through the icy snow. It would be great to offer the option of horse and cart or similar to make it less of a struggle for families with young children. The wifi was very patchy in the apartment There was building noise from the apartment next door, which was being prepared for the next guests. No washing facilities or laundry available to guests No boot room facilities More training/ local knowledge for staff pre season would be helpful (for example when we asked for a restaurant recommendation). These niggles aside, we would book again with VIP and we had a good overall experience.
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  • Guest Review

    Tina and Patrick Fanning 28 Dec 2015

    Stayed Dec 2015
    Comfortable chalet with very accommodating staff.Great food - Chris the chef was excellent.
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