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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent apart from the flight delay and inconsiderate 'club' "guests" that we had to share the transfer with

    K D-J 23 Jan 2016

    Stayed Jan 2016
    Usual VIP excellence spoilt by low life scum on the transfer
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  • Frozen

    Richard Lomas 23 Jan 2016

    Stayed Jan 2016
    Thank you to Clare 'Scotty' Scott for looking after us and cooking lovely food, she is a very good host. Scotty is an excellent chef, she did very nice meals for our 19 month old granddaughter as well as for us. The location of the Valdez suite, next to Alaska lodge is very good, the bedrooms are small but adequate. I note that when children are over 2 years old the cost is almost the same as an adult which will probably preclude our future bookings.
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  • Wonderful holiday in Zermatt

    Thea Thorn 23 Jan 2016

    Stayed Jan 2016

    We have had probably the best ski trip ever helped by the wonderful staff at Haus Glacier. Claudia the chalet host has been a joy and so helpful and her cooking is fantastic....she has provided us with fab food every day with a cheery smile at every opportunity! Gavin and Jack have been so helpful and everyone thoroughly enjoyed Jack's ski guiding tours and the trip over to Italy.... nothing has been too much trouble for all of the Zermatt team. Fab holiday!

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  • Wonderful pampering ski holiday

    I Madsen 23 Jan 2016

    Stayed Jan 2016
    We had a fantastic week in Chalet Mariefleur. Lucy and James took care of everything and were there to help with every question. Their food was first class as well - super choice of breakfasts, gorgeous cakes for afternoon tea and delicious dinners. The chalet itself is fabulous, with lots of sitting areas for big groups, wonderful sauna and steam room and games room. The VIP ski drivers also deserve praise; I had to come off the mountain early a few times to take a work call and they were always available on short notice and super helpful. All in all a first class experience from check-in to chalet.
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  • Best ski holiday ever

    Dohn Yu 23 Jan 2016

    Stayed Jan 2016
    Very impressed with the quality of the chalet and service. It's like being in a luxury hotel but with the coziness and warmth of good old friends. The chalet is of the highest quality and the hosts Lucy and James are the most hospitable hosts I've ever met. Keeping in touch with them even after the holiday. Also the drivers Henry, Will, Barney and MJ are so personable and very helpful and efficient. They are such quality guys. The distance of the chalet from the lifts is not an issue because the shuttles are always on hand to pick you up. All the staff want to make sure that you are pampered and enjoy your holiday. I remember joking with one of the managers Murray that I'm used to sleeping with four pillows and the very next day, I found two extra pillows on my bed. They all do bend over backwards to make sure you are comfortable. All of us are talking about booking with VIP Ski next year and we couldn't imagine booking with another tour operator.
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  • A Bants of Hudders

    Joe Wheelwright 23 Jan 2016

    Stayed Jan 2016
    Exceeded all expectations from start to finish through the delivery of those little extras that make the difference by the team - tea in the morning in bed, beers brought to you in the hot tub, sociable transfer times etc all with a can do attitude and the patience of saints. Kieran dutifully assisted by Becky delivered some truly fantastic meals and were great banter and great at filling in memory blanks. I have been to 8 other chalets with other companies and this is ranked well above the rest.
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  • Dream ski holiday!

    Lisa S 23 Jan 2016

    Stayed Jan 2016
    We are a family of seven (with a baby who has special needs). We have had the most wonderful holiday. It exceeded our expectations in every way. The service is absolutely first class. We felt well supported throughout the booking process, transfers and the on site team were brilliant. They struck the perfect balance between friendly and professional. The chalet catering is amazing. The chalet is idyllic. If there were hiccups, the team went over and above to rectify them (we are talking minor things!!). I write this on our last night at the chalet and we have already looked online to see if we can book another week this season. Whilst here we also booked the most fabulous nanny. I have never left our baby with anyone but grandparents before but as soon as I met Jenny we booked her for the week. Norland trained; need we say more. Sophie, Ted, Megan and Jess, thank you so much for making our holiday utterly enjoyable and memorable. Why oh why must it end?!!? Highly recommended.
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  • Another brilliant week with VIP

    Duncan Salmon 23 Jan 2016

    Stayed Jan 2016
    We have been looked after by VIP for 15 years and this holiday was one of the best. Of course, the great snow and sunshine made the skiing but the chalet experience was first class. Charlie and Eilish were fun and relaxed hosts, providing a series of enjoyable dinners and tasty breakfasts, not to overlook the cakes. As our ski guide/teacher puts it ' great job guys' !
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  • Best ever....seriously!!

    Gareth Martin 23 Jan 2016

    Stayed Jan 2016
    We had an amazing time. From arrival at LHR and the dedicated VIP desk at check in, the rapid transfer and the friendly arrival to our stunning chalet we knew on day 1 we were on to a winner. We got the best hosts and the best chalet and the gods smiled on us and laid down a good half meter of snow for our arrival. The whole three valleys at our door meant that every day was an adventure. We ate like kings and queens and drank like the fishes of kings and queens. We're already planning our return as we write our reviews and drink champagne on our last night. Thanks to VIP for our funnest, funniest, most comfortable, most adventurous ski week of our 10 years as a ski group. We'll be back.
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  • Best ski holiday ever

    George Foren 23 Jan 2016

    Stayed Jan 2016
    We had a great time at Mariefleur! The chalet is amazing, the VIP car service was irreprochable staffed by such helpful drivers but the Chalet hosts were unsurpassed and made the holiday.
    Read more…

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