Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Another fabulous week in Chalet Club Pierre. The weather was sunshine for most of the week, with fresh snow having fallen just before we arrived. The whole VIP is experience is very professional, from booking ( I must mention Jess & colleagues) & transfers to chalet hosting. Our hosts Kate, Becky, Alex and Chris gave us a warm welcome and were extremely helpful, nothing was too much effort for them. The food was exceptionally good, Chef Chris has certainly upped the game this year. The chalets are comfortable and Club Pierre is great for ski in/out. We had a great bunch of fellow guests, most of whom had been in the chalet with us last year This was our 20th stay with VIP and we will be booking next year's visit soon.
We had a wonderful week Morzine. Katie was excellent - she looked after our family of 6 very well and nothing was too much trouble. Her knowledge of the area and places to eat/drink was very helpful and we all thoroughly enjoyed ourselves. Katie is a great cook and we looked forward to our cooked breakfast, afternoon cake and dinner - and, of course, our morning tea delivered to the rooms! We've booked with VIP a number of times because it takes all the hard work out of the ski holiday. Because we were on a later flight, the hired boots and skis were delivered to the chalet. However, the boots weren't a great fit for the two people in the party who needed to hire - and one pair of boots had to be replaced. I know this isn't a VIP service but it might help knowing this for future guests hiring equipment. The Swiss Air flight was great apart from the fact we weren't able to pre-book our seats and as a result, we weren't sitting together on the flights. We followed the VIP instructions to pre-book but the message was that this was not available to us. It may be because VIP Ski is the booking agent and not us. It would have been nice to start and end the holiday together but as it was a short flight, it wasn't too much of an issue. Special touches like champagne on arrival, delivering luggage direct to the chalet and also sorting out ski passes and carte neige means that we can just relax as soon as we reach the resort. VIP Ski always deliver a great holiday experience. Thank you.
Just returned from an exhausting but extremely enjoyable week in Val, our first with VIP, and I can confirm the previous high praise for the service to be expected is thoroughly justified. Katie and Scot did a remarkable job in keeping us fed, watered and pampered, with heavenly afternoon tea and sumptuous dinners throughout the week. The standard of the accommodation was high, and their professionalism and friendly helpfulness is a credit to the organisation. Furthermore the care and consideration shown by them, and the help and assistance provided by chalet manager Will, when my partner injured herself went way beyond the norm, and will be long remembered. Overall a wonderful holiday - despite the injury - in a superb accommodation run by excellent staff. You could not ask for more!
Lovely chalet in a nice peaceful location just 10 minutes walk from town. We were very well looked after by our chalet hosts Charity and Will. Had a great 3.5 days on the snow for2 days off work!