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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Had an excellent time

    Ollivia Weerawardena 15 Feb 2016

    Stayed Feb 2016
    Had a really good time last week with my daughter (15 years old) at "La chapelle" Alpes D'Huez! My over view on the all trip with VIP Ski was very good even though few little things I believe could be improved:) Booking on line: Excellent Help on line prior my departure date: Excellent Check in & reception at Grenoble airport: Excellent Coach back and forward: Excellent Reception at the chalet on arrival: Very poor as nobody welcomed us properly or explained what was going to happen, since it was my first time, I was a bit nervous and unclear what was what or when. Ski fitting: Excellent as far as the fitting is concerned, very friendly staff! But the problem is that in the morning my boots were not there, so staff quickly sent me to re try a new pair of boot (a bit stressful as we had a class booked at 9.15am). ESF training: Good. Booked through VIP ski who handed over to me on arrival but the passes had one day missing, so had to sort it out. Esf training was excellent! Merci Mari! Chalet proximity of the pistes and town: Excellent but one down side is that the chalet is situated next to the car park and early morning lorries are clearing up the snow! So not good for light sleepers! (I was ok :)) Bedroom: good as per photos but had a problem with no heating after two days, provided us with an electrical heating but always difficult to monitor the temperature of the room as too hot or too cold :( Over all clean and comfortable Bathroom: Average as I would have expected to have my towels changed on a daily basis and when I run out of a conditioner I would have expected to be replaced but guess I am used to 5 stars hotel! Common room: Excellent as per photos but it would be good that when coming from a cold fun day that the fire was switched on by staff, many times Chris (guest) had to light it up! Jacuzzi and sauna: Average as some of the jets were not working properly only one place in the Jacuzzi was very good and no staff to switch on the sauna around 4pm so it was a miss some days for me. Food: Excellent apart from one fish meal in the all week which was poor quality. Well done! Kitchen day off: In the coach on the way to the chalet, we had to book a restaurant for Wednesday night as staff day off, problem was that I could not remember the name of the restaurant and was not given any direction so thank you Chris and Henny for your help to get there and back with google map:) Physio: Excellent service, staff booked me straight away in the morning itself. Guidance on what was happening in town: Poor as I expected some more guidance on where to go for what (maybe a guide would be great i.e if you like party after ski go to La folie douce or quiet Irish pub etc.) and provide a map of the town. Or even better staff which are more enthusiastic for us to have a good time! Not just providing us with good food and clean place? (Maybe I expected too much?) So wanted to mention few little things which can be improved but over all it was a really excellent trip! We were lucky to have fun other guests staying with us! We had a really good time! Will go again with VIP ski! Thank you for everything!
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  • great week

    MARTIN LOWN 15 Feb 2016

    Stayed Feb 2016
    a very big thank you to everyone at hotel monjola in St Anton it was an amazing week with great snow , the staff are exceptional always friendly and happy to help nothing is to much trouble, we would recommend VIP to everyone. this is probably our 6/7 time and the standard is always the same looking to book next year in different resort ,,excellent
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  • perfectly orchestrated family ski holiday

    Uzma Sheikh 15 Feb 2016

    Stayed Feb 2016
    We had a really fantastic break even though the weather was far from perfect but just knowing that it was a true break in that the rooms were cleaned daily , the childrens clothes were picked up from the floor tidied away and dinner was cooked so well every night . The only complaint we had was that the boot room was sometimes a little small for our party of 10 if all the children were to go in it together which happens as their ski lessons started the same time they had to wait for each other .
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  • Five star

    Lottie G 15 Feb 2016

    Stayed Feb 2016
    I really enjoyed our trip the whole experience was excellent. The staff were friendly and accommodating and the food was amazing. Chalet Alaska was lovely. Thanks
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  • Beautiful chalet

    Suzie Opacic 15 Feb 2016

    Stayed Feb 2016
    Chalet Bellicima was beautiful and couldn't fault it, hot tub was great and pool room good entertainment. Didn't have a chance to try out the cinema room but it looked great. VIP always very professional and on hand with the shuttle bus and convenient to get to the slopes and back each day with friendly drivers always keen to jump out and load your skis etc. We were slightly disappointed with the cooked breakfast, eggs and small rashers of bacon gets a little tedious after a few days and other and far cheaper chalet providers seem to offer an English cooked breakfast as standard, or at least some variety each day - we'd expect this on a trip originally priced at £1600pp. The breakfast on the day off was stated to be continental but only comprised Wheetabix and Cornflakes, marmite and nutella - we were hoping for some ham, cheese, pastries etc at least - 2-3 pain au chocolates left out each day won't please a chalet of 11. It also took 4 days for the after dinner mints to make an appearance with coffee (on request from another guest). Also perhaps a bit more attention to detail required when cleaning rooms, had a dirty pillow case on arrival and found something rather distasteful in the bedroom drawer which should probably have been spotted before a guest found it. Small things but which make the value for money difference between run of the mill providers and the higher price point VIP wish to achieve.
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  • Snow, snow, snow..

    Jiill Rees 15 Feb 2016

    Stayed Feb 2016
    A really great week in slightly surreal La Plagne - every sort of vertical and horizontal snow you could imagine in quantities so huge that it took our breath away (especially on the chairlifts - time for a few covers, La Plagne?). Well thought out apartment bang on the piste - warm, comfortable and squeaky clean with deep baths and loads of hot water (much needed after those chairlifts) . Big thanks to lovely Louise and Charlie for looking after us so well - and a special mention for the food which was all delicious, but extra appreciated by us vegetarians. We often feel we miss out a bit , but not this week- well thought out options, beautifully cooked and produced without missing a beat. You'd be surprised how rare that is - thank you!
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  • A great family holiday

    Richard Ireson 14 Feb 2016

    Stayed Feb 2016
    Just finished our second VIP ski holiday this year, this time we were at Chalet Brioche with our family including 3 grand-children., all under seven. The service from VIP is brilliant, from booking, transfers, chalet hosting to their nanny service, everyone is friendly and performs their tasks professionally. Our chalet hosts, Jo and Beth looked after us really well, excellent meals, adjusted for one of our group's dietary restrictions, helping with our daily departure to the pistes & ensuring we had all our gear before departure. Whilst "ski in ski out" is probably the ideal, VIP's mini bus service is almost as good, each day we were taken to the Chaudanne lift centre, the minibus always on time and then in the afternoon, after a phone call, we never waited more than 10 minutes for a return pick up. The chalet is very comfortable and only a 10-15 minute walk into town, it is situated in a quiet cul-de-sac, not far from O ' Sullivan's bar/restaurant. Whilst Meribel might not win the cheapest resort prize, the facilities are excellent and VIP make it great value for money, we are there again in March and have already booked our first trip next year.
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  • Amazing

    Kate Lucas 14 Feb 2016

    Stayed Feb 2016
    The staff were really friendly, the food and hotel was lovely and the activities in the hotel were good fun. I have had an amazing holiday. Amelie, Age 8
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  • Fantastic chalet in a great location.

    David Jones 14 Feb 2016

    Stayed Feb 2016
    We had one of our best family ski holidays at Altitude Lodge. The staff were fantastic, nothing was too much trouble - always friendly and helpful, we were all made to feel incredibly welcome. The chalet is in a superb location and the facilities are top notch. Our only criticism is that some of the evening meals were below the standard that we were used to during previous stays with VIP, however the friendly staff certainly made up for this and we would definitely return.
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  • Exceptional

    Priscilla Garcia 14 Feb 2016

    Stayed Feb 2016
    What a fantastic week in Verbier - chalet Tortin was beautiful and the views from bedroom 1 are stunning. Chalet Tortin is very well placed and only a few moments from the Medran lift...although the short but steep walk is a good warm up before you put your skis on. Amy was absolutely fantastic and was on hand for anything we needed...she's also a great cook which meant we looked forward to every meal. Laura and Matt were also very helpful and attentive. Everyone made our VIP holiday special and fun from the moment we arrived - we will be back!
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