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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous as usual

    Kaye Mcknight 27 Feb 2016

    Stayed Feb 2016
    Many thanks VIP for yet again everything been fabulous, nanny Emily and chalet host Kieran and his helper Autumn - you were all brilliant. The food this week has been first class well done Kieran. The chalet has been very clean and comfortable giving a home from home experience. Every member of VIP staff in this resort have been incredible - so helpful, cheery and really wanting you to have a great time, nothing has been too much trouble, don't change anything because you have everything perfect!!
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  • Brilliant

    L F 27 Feb 2016

    Stayed Feb 2016
    Staff were wonderful - they made the whole trip
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  • Epic!

    Jan E 27 Feb 2016

    Stayed Feb 2016
    Jo and Gina in the office both very helpful with the booking. Chalet beautiful, view from the lounge windows/hot tub is amazing. Our hosts Matt and Bryony could not be more welcoming; professional and attentive. Delicious food and great service. We look forward to skiing with VIP again next year and would not hesitate in recommending to family and friends. A great holiday in a fabulous resort, thank you
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  • Love the VIP experience

    Phil L 27 Feb 2016

    Stayed Feb 2016
    From the initial booking experience, through the dialogue with the back office team to ensure that everything was booked properly, into the experience at the airport with the VIP rep, the holiday got off to a great start. It's the little touches, like a bottle of water and some chocolate on the transfer that starts the in-country experience. The efficiency of the resort staff in getting people from the coach transfer into the minibuses for the "last mile" and then following on with your luggage that makes you feel like you've arrived... Followed by the great chalet hosts, Bryony and Matt, prepared with bubbles and nibbles to help you get settled in before dinner. Which was excellent, every night (and great for veggies too!) The support in making bookings for equipment hire, in-resort massage and for your every need is second to none. All credit to the chalet hosts, resort managers, the drivers and everyone else on the VIP team. There really is no better way to get that Alpine experience. This is our third VIP trip and won't be our last!
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  • We discovered a whole new meaning to "being pampered"

    Family Dunkelgrün 27 Feb 2016

    Stayed Feb 2016
    Our holiday met and exceeded all our expectations. The chalet was comfortable, cosy and excellently equipped. The food, true restaurant quality, was original and varied. The staff, Jo and Beth, were cheerful, efficiënt, flexible and extremely helpful. The breakfasts and afternoon cakes, baked freshly every day by Beth, were memorable. The chalet was kept spotlessly clean and picked up (hard with two toddlers). The drivers too were cheerful and accommodating. Our 40th wedding anniversary with children and grandchildren will remain a wonderful memory for us all. It was one of our best ski holidays ever thanks to VIP chalets and its wonderful staff.
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  • Absolutely incredible week in Val d'Isere!!!

    Philandolivia Burgess 26 Feb 2016

    Stayed Feb 2016
    From start to finish, could not fault the teams here. Brilliant snow and pistes, fantastic views. Could not recommend this chalet, and in particular Katie and Scott the hosts, highly enough. They made the holiday for us! Food was superb every night, plus the best afternoon tea cakes! If you're planning on getting any tutoring whilst here we definitely recommend Oxygene ski school. Had the best day out with Remi introducing us to off-piste skiing. It's amazing what you can learn and achieve in a session. We wish both Katie and Scott much success in the future and will remember this week fondly for many years to come. Thank you so much!!
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  • Great at everything with the exception of beer pong

    David Cameron 26 Feb 2016

    Stayed Feb 2016
    Just getting to the ending of a great week with Scott and Katie. They looked after our every need: bringing us coffee in bed, making beautiful cakes for after skiing, stuffing us with copious amounts of top class food and even guiding us to the best runs and pubs in resort. We really couldn't ask for a better pair of chalet hosts. The chalet itself is beautiful. The bedrooms are a little smaller than other VIP chalets we have stayed in, but to be honest it was not a big deal as a skiing holiday is not about the bedrooms, so only really crashed there after a long days skiing and too much wine. One bit of advice, if you like beer pong, stay with Matt and Bryony in the chalet next door as Scott needs a bit more practice!! Thanks to all at VIP for a great holiday.
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  • What a treat!

    Debbie S 26 Feb 2016

    Stayed Feb 2016
    The Aspen Lodge is a perfect location for a ski holiday. In the middle of Val life and only a short walk to the slopes. The staff are superb-very helpful and accommodating. Our chalet hosts, Fran and Lucy, always had a smile on their faces and cooked delicious food. Thanks for everything.
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  • Amazing!!!

    Stephen Leach 26 Feb 2016

    Stayed Feb 2016
    Thank Charlie and Lottie for delicious food and being such great hosts. The chalet was perfect and in such a great location and service from the VIP team could not be faulted - well done!!
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  • Guest Review

    Alasdair Pickering 24 Feb 2016

    Stayed Jan 2016
    Overall it was a good experience. I received very good customer service from the Lodge manager and from the rest of the staff, however, the overall comfort of the lodge was a little disappointing, perhaps because my previous experience of a catered chalet had been a privately owned and operated one.
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