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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Just back from our latest (and 8th!!) ski trip with VIP, and in between dealing with the mountains of washing that I am surrounded by, I thought I would take a minute to write whilst everything is still fresh in my memory. Despite a minor blip on our arrival in Geneva (these things happen) this was another very well organised trip, by a very professional company. From the reservations staff in London, through to our fabulous Chalet Host, Emma, lovely Nanny, Polly, Meg the Chalet Manager, the drivers, maintenance team and Concierge, everyone we came across at VIP was friendly, outgoing, polite and really helpful. Top tip from Sam on the coach transfer to resort, regarding sorting our slightly nervous 6 year olds ski school lessons, made a great difference to our enjoyment of the week. He recommended speaking to Julian at Oxygene direct to ensure that we got the right kind of teacher for our son. Julian couldn't have been more helpful and made sure that Joshua was in the right class with the right teacher - also checking in with us at the end of the week that everything had gone well. We can also highly recommend Oxygene for lessons - who are really keen to ensure that the children have a great week's ski. Emma, our Chalet Host was simply brilliant. She anticipated all our needs and was on top of it all! She was great with the 4 children in our chalet, and did a wonderful job catering for us all, producing delicious food for the children and adults! I really appreciated all her efforts - one of my favourite parts of the holiday is being able to get up from the breakfast table and just walk away without having to tidy up! She kept the chalet in immaculate condition, and her enthusiasm for her job and commitment to VIP was evident. Polly our Nanny was fab with the 4 boys in her charge for the week and, after one afternoon it felt like she had known them for ages. They all had a great time with her and really enjoyed their afternoons together - bum boarding, building snowman, visiting the climbing wall, drinking hot chocolate and chilling after all that watching a DVD or two. She also has us all addicted to 'Bop It Smash'.... very competitive bunch we turned out to be! Happy children = happy parents and Polly certainly did all that! She was 'Legendary' in the words of our 6 year old! :) All in all another great big VIP success - plus you managed to organise great weather for us too..... apparently the best week of the season so far! Same again next year, please!