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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A lovely week

    Marianne Phillips 30 Mar 2016

    Stayed Mar 2016
    This was our second holiday with VIP Ski. The apartment was lovely and very comfortable and it felt very much like home from home. We had the two bedroom suite downstairs and the main room had the most amazing views, although our friend in room 2 wasn't quite so lucky as it only had a small window! However both rooms and bathroom were of a high standard with plenty of storage, hot water and very comfortable beds. We were also blessed with the best week's skiing so far this season and being able to ski in and out added to our pleasure. We also fell in love with Avoriaz, having only previously seen it on brief visits - it really is a very pretty resort with great facilities on the doorstep. The transfer went well with the exception of coming into Terminal 1 at Geneva, then having to walk to Terminal 2 to get our bags! - not VIP's fault though. Our chalet host, Hugo, attended to our needs although, (and I must admit our first chalet host experience with VIP was exemplary), we did feel that he could have done with a bit more assistance, not least that he worked more functionally rather than really engaged with his guests. We are aware though, that he'd been brought in from another chalet to cover sickness so it may have been a bit alien for him to work alone. The food was good but not exceptional (as in our previous VIP chalet). Portion control was varied and the bacon and tomato each morning was always cold for some reason. We also ran out of tea bags on the chalet staff night off (I got some from another penthouse) but when I mentioned it to Hugo there was no apology which would have been welcomed. Alys, our resort manager, was very good though and her short story about us all at the end of the holiday was excellent - a novelist in the making! A couple of niggles - too much noise coming from the open plan kitchen in the morning whilst we were trying to sleep, a locker too small to hold 9 pairs of skis - the other penthouses had the same size locker for far less people and we resorted to leaving our skis in the hall. Also no boot warmer. So all in all it was a good week although, sadly, it did not live up to the exemplary holiday we'd had with VIP Ski in Val D'Isere a couple of years ago.
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  • Easter '16

    F & K Powell 30 Mar 2016

    Stayed Mar 2016
    When we arrived at Chalet Tiaga and were greeted by Molly we knew we could expect a lovely week as she had looked after us last year in Val D'Isere. She and Josh made a great team, the chalet is comfortable and spacious and the hot tub, sauna and cinema room were well used facilities. The food was delicious and the sunshine and good snow conditions really topped off a very special holiday for us.
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  • Guest Review

    Trevor O'Sullivan 29 Mar 2016

    Stayed Mar 2016
    Our pre holiday travel arrangements were handled very well by VIP and the office staff very helpful. The chalet was nice and perfectly located and the hosts Rich and Tamsin looked after us very well and provided excellent food. The only area where we feel the experience could be improved is in the quality of the table wine. We were not impressed by the white wine and feel that it would be relatively easy to acquire a table wine of a better quality. As a result of our disappointment with the wine choice we ordered the more expensive wine. If it is not possible to improve the quality of the table wine you could offer an improved choice at an extra cost when booking the holiday. Overall we had a very enjoyable holiday and the hosts and team in Meribel provided an excellent service.
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  • A fantastic time on our first family skiing holiday

    Thomas Bell 29 Mar 2016

    Stayed Mar 2016
    We have two children, ages 4 and 6, and this was our first family skiing holiday. After a week, none of us wanted to leave. That says everything about the quality of VIP's service. We all had a wonderful time and I'll happily recommend VIP Ski as a great chalet company for families. All the staff we met in Alpe d'Huez were kind, helpful and super keen, the accommodation is to a very high standard, and our chalet was genuinely ski-in, ski-out. I'd pop back for a cup of tea every afternoon and then hit the slopes again for the last hour. Food was excellent (especially breakfast) with a separate kids' tea at 6pm. All in all, a great experience. We'd book again. In the spirit of genuine feedback, there were a few things I'd suggest VIP might look at.. Security: We had two rooms on the ground floor in Chalet La Chapelle. You can enter this floor via a separate front door that also serves the boot room. A number of VIP staff use this entrance to access their own accommodation. We eventually complained to the resort manager because people were coming and going at 2....3...4am, and they weren't quiet. With two young children asleep in their own room on this floor, and no way of locking that room, it made us uncomfortable. I've no reason whatsoever to doubt VIP staff, but there were people coming and going past our rooms who we didn't know basically all night , and anyone with the front door access code can get in. There's a security issue here and I wouldn't repeat this particular accommodation set up for that reason alone. Cleaning: Our rooms were made-up and tidied every day, but for some reason the bedroom floors weren't mopped and remained filthy. I mean dirty to the point where the soles of our feet turned black and we had to wear slippers all the time so as not to carry the dirt onto the bed linen. This is nearly impossible to manage for two young children so their duvets and sheets go progressively dirtier as the week went on. Weirdly, none of the other guests in our chalet said they had this problem. In fairness, it's probably an invisible problem until you're walking around the rooms without shoes on, but it does need looking at. Shower screens: There are no proper shower screens so it's impossible to avoid flooding the bathroom floor every time you shower. This small but really irritating problem seemed to be common to all the rooms. Then you walk out of the bathroom with wet feet onto the dirty bedroom floor and think 'what do I do now?' Exact location of the chalet on a map: It would be really handy if the VIP website showed the address and exact location of each chalet on a map. We booked ski equipment and ski school independently and it took ages to work out the proximity of these services relative to our accommodation. I wanted a ski rental shop just across the road from the chalet, for example. It took about 40 minutes of Googling around to pin down the location of everything.
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  • Magical Morzine!

    Alessandra Vaile 29 Mar 2016

    Stayed Mar 2016
    From the moment we booked our holiday until the moment we touched down at the airport everything was just super about our trip. The company had excellent communication before we traveled and were more than happy to assist us with General Morzine advice or arranging our ski passes to be delivered to our chalet on the first evening. Chloe, the resort Assistant Manager popped in to welcome us, along with our amazing chalet hosts Jack and Rufus. Everyone made us feel so welcome and what a fab week and memorable week we had. Chalet Berger is in a great location right inbetween both lifts and just around the corner from any apres ski action. It is a really spacious chalet with plenty of room for 10 people and the hot tub outside is fab! Jack and Rufus served us quality food and the wine was kept topped up!! We loved our trip so much and it was sad to say goodbye to the guys that we decided to book up again to go to the same chalet next year! Thanks VIP for making our holiday amazing from start to finish!
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  • Very Good - Just one quibble

    MARK DEWDNEY 29 Mar 2016

    Stayed Mar 2016
    Excellent VIP Holiday as usual. Only issue would be with the food service. The service of breakfast in particular. The system employed seemed haphazard. Waits for the cooked breakfast could vary from a few to forty minutes. A better system where food is delivered in the rough order is was requested is required. This is a repeat of last year.
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  • Just perfect

    A L T 28 Mar 2016

    Stayed Mar 2016
    I took my two daughters skiing and we all stayed in the Studio at The Farmhouse, it was a charming room(s) and worked very well for the three of us. The chalet hosts, Neil & Alex, kept everything spick and span and could not have been more charming and helpful. Their professionalism and enthusiasm were fantastic and made the holiday even better. Food was delicious too.... I have travelled with VIP on many occasions and it is great to see that their high standards never waver.
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  • Guest Review

    J K 28 Mar 2016

    Stayed Mar 2016
    All very good but food not to the same high standard as last year. Being part of the Telegraph week there was a problem in getting breakfast and dinner served promptly with such large groups. I would suggest that the daily guiding groups start time could be staggered to put less pressure on the breakfast kitchen staff, with virtually the whole hotel meeting at 9.00am every day this was a problem. Water for tea never hot enough.
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  • Excellent holiday with VIP...again!

    Charlotte C 28 Mar 2016

    Stayed Mar 2016
    We had a fantastic week in Haus Hochkar. Cath and James, our chalet hosts, were absolutely lovely and nothing was too much trouble for them. Delicious food and excellent service. All of the staff from our nanny Emily to the 'shuttle' guys were very friendly, flexible, and helpful. Good accommodation in good location with short walk to ski lift. Can't wait for next year... Many thanks.
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  • Fantastic

    Nick S 28 Mar 2016

    Stayed Mar 2016

    Another fantastic holiday with VIP. Nothing was too much trouble for Cath and James in making our time in Haus Hochkar a relaxing and enjoyable one. The food was excellent and the menu flexible, considering the children's preferences, and giving them healthy and well thought out options. The chalet was walking distance to the slopes, and the car service was always available if we finished the day at the other end of town. The property is modern, clean and comfortable with a good view of the mountain. Thank you for a great holiday, we will be back.

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