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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Easter Ski Holiday

    David Wilson 09 Apr 2016

    Stayed Apr 2016
    Altitude lodge has been an effortless holiday - the service has been perfect, nothing is too much trouble for any of the staff, who have managed to second guess our every need. The location is great, true ski in ski out, and the facilities are first class. The food and drinks have been delicious - we can't fault anything - thank you for a fantastic week Laura and team - we'll be back!
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  • Happy Holidays - Best Holiday Ever

    D Chapman 09 Apr 2016

    Stayed Apr 2016
    From booking this holiday with Megan during the summer last year through to our Champagne and canapés on our last night tonight the VIP experience has been amazing. Communication from head office was brilliant leading up to the trip and we even had a call on the Friday before we arrived from the Chalet Manager to make sure we were all ready for our trip and looking forward to it. On arriving we were blown away with the standard of the chalet, too often places are not what they appear on the website but Bel Sol is absolutely stunning, and also very clean! Niall has looked after us all week with the best hospitality, care and great great food. Nothing has been too much of an issue and he is a credit to the VIP team. We look forward to coming back next year.
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  • Quality throughout

    Phil Grant 09 Apr 2016

    Stayed Apr 2016

    We had already booked with another company for 2017.... By day 2 we were trying to cancel to rebook with VIP!! The team have exceeded our expectations (and we're really fussy to be honest). The small things make the difference... The helpfulness of Becky in sales, the nanny arrangements (and the fab nanny Robyn), the transport team and drivers in Val - nothing is too much trouble. With kids it makes such a difference to have that extra helping hand in the morning. And then we come to the chalet team of Matt and Bryony - first class in every sense. Nothing was too much trouble ... Including the ad hoc childcare. These two will be a success in whatever they do next (and they now know which side of the serving the side plates go) .... Let's hope it's another season with VIP!!

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  • Excellent First Family Ski Holiday

    C Bennett 09 Apr 2016

    Stayed Apr 2016
    Our first year skiing with our kids (4 and 7). Chalet hosts were really friendly and great with the children. Sociable dinners with the other guests gave the lodge a great atmosphere and the children had other kids to play with. Food was excellent and abundant! The daily tea time cake was a definite highlight.
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  • Holiday Dickerson 2016

    Andy Dickerson 09 Apr 2016

    Stayed Apr 2016
    Our whole family including our children have a wonderful time. A great family resort with plenty of mixed runs for beginners and intermediate skiers. Altitude Lodge staff have been universally friendly and helpful. Food plenty and fantastic. Well done to Laura and her team.
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  • A fab week all round!

    Nicola Bailey 09 Apr 2016

    Stayed Apr 2016
    Very nice holiday, we all fully enjoyed it, lovely accommodation, great location especially easy when kids in toe. The boys made some great friends, thoroughly enjoyed kids tea time. We will be sad to leave and looking forward to being back in Les Gets in due course.
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  • VIP Regulars

    Charlie and Georgie Hoffman 09 Apr 2016

    Stayed Apr 2016
    We do VIP every year and already booked next year. Yaz was an excellent host, she really engaged with the children and nothing was too much trouble. Minty and Milo loved her cakes and decorating pizza. Pip was an excellent nanny, she is after all the boss and Minty aged 6 adored her. We are forever grateful for the pick up service to the slopes at 8.45 each morning. An excellent and polite set of lads driving. Only areas to improve upon: Duvet cover bigger than duvet so ill fitting and often one side was sheet. Unfortunately we had a noisy family above. Bad insulation on the floor/ceiling. I had Meg speak to them and I had to go up two nights in a row. Worth VIP speaking to the lessor. Otherwise faultless.
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  • Holiday from hell!

    James S 07 Apr 2016

    Stayed Mar 2016
    All four of our children (and both frazzled parents) managed to fall ill during our holiday! Despite this, the care, attention and helpfulness of the staff at Montjola ensured we had as good a week as we possibly could. It's a real testament to the quality of the organisation that we saw so many familiar faces amongst staff members on returning for the second time. They are passionate about what they do and we wouldn't hesitate to recommend VIP.
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  • Yet another amazing stay

    Suzanne Brown 07 Apr 2016

    Stayed Mar 2016
    This is our third visit to this resort and chalet and it remains one of our best holidays. The chalet is beautiful and VIP service is second to none. Great choice of food and wines and Kim was an exceptional host. Things to improve though- the in-flight service was terrible. The crew were fantastic but the only option on the outbound flight was water and soft drinks- no hot drinks which at 11am in the morning is something one would like and expect. On the return journey things only got worse with just water and Pepsi.
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  • Easter Fun

    The Coopers 06 Apr 2016

    Stayed Mar 2016
    Penthouse No 2 is beautifully furnished and being on the 9th floor has a great view and lovely sunsets. It is also ideally located right next to ski school, nursery slopes and in the centre of the resort for restaurants, bars, Aquariaz and toboganning. Josh, our host, was a great cook, the best out of our three vacations with VIP, and pleasant company and Alys, the resort manager, was always on hand for any query, very friendly and smiley. Our only grumble would be the lack of bootroom, but a small grumble. Overall we had an ace time and will hopefully be coming back.
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