We have just finished our first VIP holiday and it was excellent from start to finish. Becky our chalet host was outstanding, she not only cooked the most delicious food (enormous portions!) but she was excellent company, made us feel very welcome and she was lovely with our children and had our 5 year old eating out of the palm of her hand. We have been so impressed by the whole VIP experience, they have thought about everything from water and snacks on the coach transfer to a 'taking your skis to the slope' service. Everyone has been extremely helpful and accommodating ( the concierge staff are always on hand for any questions and cups of tea or beer, Olly was always around to help and organise us which was much needed!), we had Phoebe and Emily looking after our younger children taking them up and down gondalas and funiculars, to the park and tiring them out. Again, nothing was too much trouble and they were brilliant with the kids and good fun to chat to. We were a mixed party of grandparents where only one skied, 3 children (5, 3, 1) where the 5 year old did skiing lessons and then my husband and I tried to ski whenever possible. I can't recommend VIP highly enough, they managed to make a skiing trip with quite young children a fun holiday where everyone feels like they have had a good time and a bit of a break. Thank you.