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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing

    Thomas Hester 16 Jan 2017

    Stayed Jan 2017

    Just returned from Val, staying in Mulberry. This is our 7th time with VIP and it just keeps on getting better and better. Ben, our host, did an amazing job, extremely helpful and we could not want for a better chalet host! Food was amazing and his take on some of the dishes massively enhanced them! Emma our nanny was excellent and our 3 year old had an amazing time and wishes he could be spending more time doing arts and crafts with her. And Tom in Concierge was very helpful. Wish the team a great time fir the rest of the season!

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  • Superb location, disappointing quality of service

    Alysoun Sturt-Scobie 16 Jan 2017

    Stayed Jan 2017
    The holiday was made great by the fantastic people who were staying this week and the chalet's location. Disappointingly the service quality wasn't as great as previous years. Two outstanding staff - Jess and (oooo...name?....) the young lady who hurt her face on the rock and is bruised. They are both excellent - attentive, notice the little things. And a couple of the guys from last year clearly know their stuff. The new staff - albeit lovely young people - they need guidance as to what VIP service is all about - Laura, we missed you! Mandy is excellent - highly recommend her for apres ski massage. The chalet is superbly situated. The local ski shop provides excellent service. Not enough to put me off returning, although this is based on the convenience of L'Altitude's location. Disappointing service, and inconsistent food quality (not awful, just not FAB), which I hope VIP ski willl rectify.
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  • Club Alaska

    Lesley Nash 16 Jan 2017

    Stayed Jan 2017
    Relaxed, informal, friendly with super helpful staff to look after us. Another great holiday with VIP - thank you. Aromatherapy Associates toiletries were lovely. Could you include shower caps in the bathrooms please? We had a problem with our shower but the VIP team were on to it very quickly and we had a work around in no time at all. There was also a problem with a section of the bootwarmer overheating which caused the tongues of my boots to overheat and change shape slightly (fortunately it doesn't cause any discomfort and I can live with it. If they had been new boots it might have been different.) Reported it to maintenance as it might damage someone else's boots and its possible that someone could burn themselves. No water on the transfer bus back to Geneva which was a bit disappointing, We're big VIP fans and have been coming back every year for at least 10 years - think you've got a great business model and it's brilliant to see the company expanding so. Visited the Altitude Lodge in Les Gets - amazing too and so nice to be able to stop for coffee and lunch. Would be good if the Morzine chalet staff promoted it to guests
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  • Just Outstanding..!

    Todd Lake 16 Jan 2017

    Stayed Jan 2017

    Everything about this ski week was excellent. I had years ago been with VIP-SKI and remember how good the service was then, but I never expected it to exceed my previous experience, but it did just that. The staff team were exceptional. Do not hesitate in booking a trip here with VIP. Thanks.

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  • Excellent

    Rodney Style 16 Jan 2017

    Stayed Jan 2017
    Your Team were excellent - friendly and efficient and great food.
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  • Montjola January 2017

    Marcus & Sally williams 16 Jan 2017

    Stayed Jan 2017
    Thank you to everyone for such a fantastic week. Everyone has been fantastic. First class all round as last year. Hope to be back next year
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  • What a week!

    Daniel Wills 16 Jan 2017

    Stayed Jan 2017

    Fantastic week, the chalet staff could not have done more for us. They always made a good atmosphere in the chalet and the other guests were great fun. We will definately be booking Club Aspen again. Dan, Sean & Duncan

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  • We loved the Monjola and the VIP-SKI team were superb

    Frank Mowat 15 Jan 2017

    Stayed Jan 2017
    Outstanding Customer Service !! After skiing around Europe for over 20 years, this was our first time to St Anton and our first time using VIP-Ski Chalets. We loved St Anton, the snow, the acres and we loved Hotel Montjola - great location and good facilities. Its a hotel with a real chalet feel. There were 3 of us and we stayed in room 506 which was a suite - a very spacious room conveniently positioned next to the sauna, steam room and hot tub - nice. The aspect of the holiday that we were most impressed with was the VIP Ski Team - lead by the very professional, friendly Rachel and her deputy Adam - where nothing was too much for the guests - who regularly asked for feedback to improve service. We were driven everywhere, by the talented drivers and ski-guides :- Roddy, Jack and Rory ; who picked us up and dropped us into town wherever we asked them ; there were the brilliant waitresses : Jenny, Harriet, Jeremiah, Charlotte, who were so helpful and interesting and there were several others who also couldn't do enough for us and were great company - Adam, the kitchen porters and the nannies. Special thanks to Rory who - on his day off - saw my friend in a bad way (he had fractured his collar bone) and Rory came and helped him to the local doctors - thanks Rory). The level of service received by us was five star and better than anything previously experienced in a ski resort. Well done and thank you to Rachel and VIP-Ski Chalets ! We will definitely recommend you and we will see you again. Many thanks - Frank, Neil and Ken
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  • Emily and James made it!

    Sarah Vincent 15 Jan 2017

    Stayed Jan 2017
    Great holiday, fantastic location, excellent chalet hosts James and Emily. Food was AMAZING and would highly recommend VIP ski. Thanks for a wonderful, hassle free and relaxing trip!!!
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  • Very good service

    Igor Selivanov 15 Jan 2017

    Stayed Jan 2017
    Thank you for giving us amazing service.
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