This was an amazing holiday made better by great organisation, staff that have been second to none and the ability to cope with any special requests including going out of their way for them. Whoever thought you would get humus with salmon?! We had an issue with the room layout at the start of the week, but this was handled expertly by Rachel and her staff leaving the entire party satisfied and enjoying the champagne! The staff have always had a smile on their face, always ready for a laugh and to allow the non wine drinker complimentary vodka and coke to enjoy along with the rest of the party, a very rare occurrence showing true flexibility. When some of the group have been enjoying the world class apres in st Anton the staff have always made sure that everyone got home safely including when they were off duty, namely Rory and Toby going above and beyond the call of duty.
A few of the group have been guiding which has catered for more advance skiers and those at a more intermediate level and all parties have had a great day thanks to our wonderful guide Rory. So more of that would be great including a trip to Sonnenkopf. The only small criticism would be that dinner can be slow, undoubtedly the staff are working hard but there are just not enough in the kitchen to always allow the food to get out fast enough. As a group of girls we would also like a bath sheet to enjoy at the end of the day. I have to say however the food has been wonderful and has catered for the more picky members of the party and we have all enjoyed it greatly. However it would be nice to have some different bread at breakfast, white only goes so far.
One of our party does not live near London so some regional flight arrangements would turn a great holiday to perfect and would make her a lot more likely to recommend the company to friends.
At dinner at the end of the day we have mostly been served by Jemima who has always had a smile and a laugh with us even when we have been demanding and never made us feel like we were being annoying customers. In short she has just been fun! We are a big group and have getting on well with the social table so the staff have made sure that we were in a side room together and encouraged our socialising to the point of joining in when asked.
We are seriously considering coming back next year and please can Rory, Toby and jemima be there as well! They definitely deserve a raise! We would also like to make special mention of Charlotte, Harriet, Jojo, Jenny and Anneka for just being wonderful.