Coronavirus and your ski holiday
The question on everyone's lips is 'How will Coronavirus affect ski holidays this winter?' The honest answer at the moment is that we can’t truly be sure, but our summer holidays in the Alps all worked out fine and we have every intention of delivering our ski holidays as usual. Our ‘Covid-19 Charter’ proved effective but not obtrusive during the summer, and you can rest assured that we will do everything possible to ensure your safety and well-being, as well as that of our staff, throughout the winter.
PAGE UPDATED 18.09.2020
100% Refund Guarantee
We completely understand that you need the flexibility of booking to match the current bewildering uncertainty in our lives, be it the accuracy of tests, chance of a vaccine or the rule of 6. We need to adapt so you can secure the ski holiday you would love to take whilst giving you the flexibility to change your chalet, date or even ski season (!) for whatever reason you like, and without caveat, right up until the last minute.
So for all new bookings made from today, 17 September, you can change your booking for any other chalet or later date during the 2020/21 or 2021/22 ski season right up until two weeks before you travel. We know that there are loads of reasons why you might want to do this at the moment so we aren’t going to ask any questions whatsoever.
We do need to ask you for a 50% deposit in order to help us introduce this flexibility and buy the different elements of the holiday on your behalf, but we don’t need the balance until 4 weeks before you travel, much later than we would previously have asked, and at this point you can also choose to cancel and get a full refund if you wish.
We hate small print so we have to make clear in big print that if we have to buy in a scheduled flight on your behalf because our own charter flights don’t suit you or are fully booked then the airlines, in all likelihood, won’t be as generous as us, and you might not get your money back for this part of your holiday if you cancel or change your booking. We will however make clear to you at the time of booking if this caveat applies to you.
Ski holidays with effective but discreet Covid-19 protocols
The ski lifts
The lift companies are currently authorised and plan to operate as normal with no reduction in capacity, albeit with your snood pulled up over your nose in the queues, lifts and cable cars. This was tested during the summer and proved an effective and unobtrusive protection for those skiing on the glaciers.
Ski resorts had their busiest summer season in living memory as Europeans packed into the Alps as some relief from lockdown and soaring temperatures on the plains. Shops, bars and restaurants opened normally, albeit with a reduced capacity inside and a nod to social distancing outside, much the same as the UK. Ordering drinks from your table was more relaxing than the scrum at the bar and après-bike felt much the same. We expect apres-ski to feel the same too.
Tested and fine-tuned over the summer we will be introducing the following sensible, effective but discrete protocols to allow you to enjoy your ski chalet holiday in a safe environment:
- Before coming to the airport we will ask you to confirm that you have not shown any Covid symptoms in the previous 14 days, you will have to wear a mask on the coach up to resort and we will give you a quick temperature check on arrival at the chalet.
- Our staff will have a Covid check at the beginning of the season and are temperature checked when they enter the chalet every day. They will be isolated if they fail the temperature check and show additional Covid related symptoms.
- Staff will wear a mask in the chalet but not in the kitchen area, we therefore ask that our guests refrain from entering the kitchen area at any time.
- Rooms will be sanitised before arrival and serviced on departure only. A linen or towel change only on request.
- Increased frequency of cleaning of all common areas and spas using the latest anti-viral techniques in all areas of the chalet.
We think that these measures will provide a sensible balance of safety and security whilst not imposing too much on our usual service and your enjoyment. At the moment they are also coherent with local regulations which might of course change between now and your holiday. We will always do our best to interpret the guidance in such a way that we minimise your inconvenience whilst protecting your health.
There are simply too many combinations of cross border Covid events and outcomes for us to list them all here. Norovirus, snow storms, ash clouds, airport closures, resort, road, valley and lift system closures, avalanches, flight cancellations and the absolutely completely unexpected are not unfamiliar to us. It’s what we do. We will always do our very best and we will treat you as we would expect to be treated ourselves. In very simple terms “What Ifs” distil down to just two.
and for whatever reason and at the last minute we can’t provide the holiday we promised. This could be caused by a UK national lockdown, local enforced quarantine or travel restrictions in Europe, airport closure, flight cancellations … then in these circumstances we will do our very best to offer an alternative ski holiday (perhaps involving a different airport, a different flight, a different resort, a different chalet ….. anything we can do to help you have the ski holiday you had been looking forward to) but if it is significantly different from what you booked, then you can cancel and get your money back right up until the moment you travel.
and for whatever reason your ski holiday ends up being compromised whilst you are away. This could be caused by a Covid outbreak and local lockdown or enforced isolation and/or quarantine in resort … then in these circumstances we will do our very best to keep you safe, return you to the UK, and if your holiday is significantly impaired, then you will be able to claim a refund for the part of the holiday that you were not able to enjoy.
Questions or queries?
If you would like to discuss our 100% Refund Guarantee before committing please call the team on 0208 875 1957, we're at the end of the phone from 9am to 5pm Monday to Friday, or you can drop us an email at firstname.lastname@example.org