No 3 Penthouse

So we were very pleased with everything in the round. Our only constructive feedback is: - There was a bit of a heavy sell on getting a chalet in Morzine rather than Avoriaz when we booked, which seemed a bit inappropriate for April. Thankfully we went for Avoriaz - The food was a bit heavy at times - There wasn't seemingly much information on the resort in the flat (restaurants, bars, shops etc). It would be good to have a bit of a guide - We initially only had one lift key and had to ask for a second. Ideally there would have been one per adult That's it!

Great holiday experience. Perfect for a range of expectations, great skiing, good food and drink, friendly, welcoming hosts and excellent accommodation. For an accommodation close to the centre it was cosy, clean, warm and homely. Just like a tradional chalet but with a compempory slant.

We had a amazing holiday and it was great to catch up with old friends. I would also say the VIP team are all very personable, friendly, educated and chatty. My comment on the accommodation would be that its a little cramped, the lounge just doesn't really work due to the layout and uncomfortable sofas, if you want to relax and chat you need to shout across the room. We had 5 adults and 4 children and would definitely suggest 8 adults would be very chaotic. The actual building from the outside is in keeping with the rest of Avoriaz but inside its very tired and has it seems lots of groups of young individuals staying in the accommodation. The lobby smells constantly of smoke and looks more like budget accommodation than higher end, the lifts need refurbishing and the paint is also shabby, the entrance glass door was smashed one evening and not replaced. In contrast our actual apartment was well kept, clean, tidy and smart, I wouldn't say it was luxury but "nice", especially when you compare it to chalet Poudreuse where we have previously stayed on two occasions. The food being critical is trying too hard, we all stated it would be better to have less complex food but executed to a higher standard. The meats were often over done and croissants in the morning under done, why not use fresh baked croissants from the boulangerie, especially when the chalet host is visiting to pick up a french stick ? Jules and Milly our hosts were lovely people and were very professional. One last comment when booking a "higher end" agent i would really advise looking at the option on airline, Air Lingus was chosen and my brother and friends all stated that the service was awful, we have previously flown by Jet 2 again service very shoddy. I'm not looking for a private jet but i think as a first impression Air Lingus certainly doesn't do it for me ! If you would like to speak with me directly for more information feel free to contact me directly. Many Thanks Ashley Lyas

Millie and Julez were really generous hosts and looked after us very well. The apartment had great views and the beds were really comfy. The location was also great for the first lifts in the morning and tired ski legs at the end of the day. In terms of improvements, the lounge area could do with better sofas and croissants from the boulangerie with the bread would be tastier.

We had an enjoyable week and thought the skiing in Avoriaz was extensive and catered for all levels. As very satisfied VIP clients over many years, there were a number of small issues which cumulatively meant that our experience fell below expectation. Primarily, although the chalet is well appointed, it does not cater well for a party of 10 adults on a skiing holiday. Jenny, our chalet host, worked hard to please us and accommodate our requirements.

We absolutely loved the VIP team. They were impeccably mannered, talented chefs, wonderful hosts and very, very accomodating and friendly. There was nothing they would not do for us and our very young children. The accommodation was modern, clean, funky and we loved the duplex layout of Penthouse no 3. The views were beautiful and the storage of boots and skis was adequate. The menu for adults and children was flexible if necessary, but first class and consistently delicious. The golden thread that was woven throughout the VIP experience ensures we will definitely ski with them again!

First time in this ski area and really enjoyed it. Ski in / ski out worked well with young kids and everything was just there - ski hire, ice rink, supermarket, tobogganing. All made it very easy. Flights and transfers were pretty efficient. Chalet itself was in good nick though not particularly spacious (I don't think anything in Avoriaz is). Missed not having a balcony. Chalet hosts were friendly and helpful and provided a good housekeeping service. However what they couldn't do was cook: tea time cakes were hopeless (part cooked or soggy), adult food never quite worked - risotto had hard rice and even the kids food didn't deliver. Given what we were paying for this week we needed something better than student cooking. My only other gripes would be catering on the plane - it would be great to be able to get (even buy) a beer or some other snacks, and I find the towels a bit small - maybe they can be upgraded for premium weeks.

We have been a longstanding VIP customer over the past 9 years and have always received excellent service. Millie and Miles were great hosts and produced great food and really made sure our stay was first class. The location of the penthouse apartments in Avoriaz is very good and allows true Ski in/Ski out. The only slight area that we felt has been reduced this year was a few of the nice touches that VIP normally offer. The Molton Brown has been replaced with another brand, no robes in the bathrooms and the coach seemed to avoid the motorway (i'm guessing to avoid the tolls) and took a very twisty route on the A roads which lead to a couple of people being sick on the bus. Only minor complaints but worth mentioning for the future.

Another good week with VIP. Very helpful and accomodating staff. All meals were spot on and alternatives were were provided where needed. A relaxing experience thanks to our hosts Millie and Miles. Joe came to the rescue with a speedy ski boot repair. Shame there was no UK TV - VIP have provided in the past.

We've had a fantastic week, amazing comfortable chalet, excellent food. Our 2 chalet hosts Millie and Jess were brilliant, so helpful and friendly. We couldn't have asked for more from them or the accommodation. Thank you VIP.

Had a fantastic time in Avoriaz. Millie and Jenni were great hosts, food and drink was excellent. The apartment is lovely and in a fantastic location.

Miles and Millie were faultless chalet hosts. Their cooking was excellent and they couldn't have been more helpful.

From booking the holiday, Millie and Miles were extremely helpful. The service they have provided throughout the week has been amazing. They have been fantastic with us especially with the children, making us feel like like we are at home from home! The food they have cooked and served us has been to restaurant standard . The rooms and apartment has been made lovely and clean . Amazing cakes to arrive after skiing. The whole experience has be amazing . Both of our family's have had a lovely time we would definitely come back. Thank you to miles and Millie... Merry Christmas xxxxx

Great resort, snow not so fantastic but although the lack of snow fall the runs were in reasonable Nick, the hosts Miles &Milly were everything and more I could of asked for. The food was fantastic, the apartment was kept in a fantastic manor clean tidy and beds made every day. Overall the week was a great success the only downside was none of the televisions worked and with 4 kids it's a must in the evening.

Our holiday got off to a lovely start being met at the airport by KC who took care of our luggage and showed us to the coach which would take us to Avoriaz. Friendly greeting in Avoriaz where all the chalet hosts wait to meet their guests for the week. Hugo our host walked us to our appartment and showed us to our rooms and explained to us what services were on offer and meal timings etc., We particularly enjoyed the first evening Bubbly and canapés, a great way to start any holiday! Very impressed with the professional and friendly manner of all the VIP staff we met during the week. Alys, the resort manager does an excellent job of keeping her team on top form and making sure the guests are well looked after. Throughout the week the Hugo served us delicious food, exceptionally well presented and kept the appartment spotless. He was very helpful with local information, friendly but with the gift of discretion when the situation required it. The weather was not great with low cloud most days but the holiday was still very enjoyable. The best thing about Avoriaz is that there is no traffic except for the lovely horse and sleigh taxi service, being able to ski in and out from the appartment and the vast choice of ski runs accessible. Thank you VIP for a great package - we will definitely be returning..

We've had the most perfect week in Penthouse number 3, being brilliantly looked after by Hugo and Nia. They've got the balance exactly right between looking after our every need, completely engaging with the children yet giving us the space to relax and enjoy the holiday. They are both charming, thoughtful and uber professional. The food was exquisite and the chalet is seriously comfortable. We are all going home very happy, thank you x

This was our second holiday with VIP Ski. The apartment was lovely and very comfortable and it felt very much like home from home. We had the two bedroom suite downstairs and the main room had the most amazing views, although our friend in room 2 wasn't quite so lucky as it only had a small window! However both rooms and bathroom were of a high standard with plenty of storage, hot water and very comfortable beds. We were also blessed with the best week's skiing so far this season and being able to ski in and out added to our pleasure. We also fell in love with Avoriaz, having only previously seen it on brief visits - it really is a very pretty resort with great facilities on the doorstep. The transfer went well with the exception of coming into Terminal 1 at Geneva, then having to walk to Terminal 2 to get our bags! - not VIP's fault though. Our chalet host, Hugo, attended to our needs although, (and I must admit our first chalet host experience with VIP was exemplary), we did feel that he could have done with a bit more assistance, not least that he worked more functionally rather than really engaged with his guests. We are aware though, that he'd been brought in from another chalet to cover sickness so it may have been a bit alien for him to work alone. The food was good but not exceptional (as in our previous VIP chalet). Portion control was varied and the bacon and tomato each morning was always cold for some reason. We also ran out of tea bags on the chalet staff night off (I got some from another penthouse) but when I mentioned it to Hugo there was no apology which would have been welcomed. Alys, our resort manager, was very good though and her short story about us all at the end of the holiday was excellent - a novelist in the making! A couple of niggles - too much noise coming from the open plan kitchen in the morning whilst we were trying to sleep, a locker too small to hold 9 pairs of skis - the other penthouses had the same size locker for far less people and we resorted to leaving our skis in the hall. Also no boot warmer. So all in all it was a good week although, sadly, it did not live up to the exemplary holiday we'd had with VIP Ski in Val D'Isere a couple of years ago.

Excellent hosting: exactly right mix of friendly and skilled. Comfortable accommodation and amazing views. Food was a very high standard. Magical arrival. Really lovely to have the children so well catered for as well with an earlier sitting. The chalet was tremendously conveniently located. True ski in and ski out. Resort really good for various abilities in the group. One of the children gave the whole holiday 20 out of 10 which just about sums it up for all of us.

These comments are for VIP and not for your website. Great experience, and very pleased with Hugo and the Penthouse. Only negatives were that room 2 has very little storage - nowhere to hang a shirt properly, all the other rooms have much more storage It would be nice to have boot warmers, as this is expected at VIP level properties Penthouse building lifts were much better than anticipated - I though this would be a bottleneck, but we never had to wait long. Hugo worked very hard throughout the week. We will definitely be back again next year

A fantastic holiday in Avoriaz! Our host Hugo was extremely welcoming, helpful and a very good cook. The chalet itself was extremely nice and finished to a high standard. It's position within the resort is good, offering quick access to the pistes and nearby shops/bars/restaurants whilst also offering great views of the surrounding mountains. I would thoroughly recommend a stay with VIPSki in this chalet in Avoriaz.

Brilliant accommodation and location. Cleanliness and standard of care excellent. Food is really very good and lots of wine. Very attentive staff and helpful with any request. Sociable times for meals and a wide menu. Only very small things that could make a difference: entrance hall downstairs is not in keeping with the great chalet, a bath would be heaven, slightly simpler afternoon tea for kids for example rather than chocolate orange cookies, just chocolate for example, kids tend to like it very simple! Kitchen area could be partitioned perhaps so that the noise doesn't carry through to upstairs rooms in the morning or if kids go to bed early. Very small things, we'd definitely come again!! Our hosts were great, Alys and Alistair, they made the holiday very enjoyable and catered brilliantly for us, the chalet was always kept very clean and they helped with any questions we had.

We thoroughly enjoyed our time in Avoriaz. Maddie and Alys couldn't have been any more helpful and accommodated all our needs. The Penthouse itself has a few snagging issues but nothing that took away from the overall experience. Maddie was more than happy to tweak the menu for the fussiest member(s) of our party! Great week, even although the weather was slightly changeable. Thanks Maddie, Alys and all at VIP.

An excellent week. Holly, our chalet host, was exceptional. Her passion for cooking was evident in the food she prepared. She kept the place immaculate and made sure we wanted for nothing. She made sure all the baby's needs were met. The apartment was extremely comfortable, however, being a newly refurbished apartment, there were one or two 'snagging' issues that needed to be addressed but these did not impact on our enjoyment. Thank you, Holly, for a great time.

We were a group of 10 friends staying in No 3, the new apartment is very beautiful and finished to a really high standard. Charlotte our chalet host was excellent, she cooked us some really lovely meals and looked after us very well. The location of the apartments is exceptional and the skiing was fantastic as we had loads of snow! This is our 4th time with VIP and we will be back again in 2017!

We have had a fantastic time. Our chalet host Charlotte has been superb, delicious food, very helpful, tidy, and very patient with the children. Similarly, our nanny Jess has done a brilliant job looking after the children who have enjoyed every minute. The chalet is in a great location with super access to the pistes for all different skiing abilities and we have enjoyed seeing the goings-on of Avoriaz out of the window. There were a couple of teething problems with lifts not always working properly and no child locks on the windows but the resort management were quick to respond to these. Overall, a fantastic holiday - we are already planning to come back again next year!

We had a great holiday with VIP in Avoriaz. The booking was easy - Becky was really helpful with our various requirements and the pre holiday call from Alice definitely set the tone for the week and was much appreciated. We were very well looked after In our chalet by Holly and Jack. The food was fantastic and to a much higher standard than previous ski chalet holidays we've been on. Holly and Jack couldn't have been more helpful and friendly. Lovely to return from skiing to a freshly made, delicious cake each afternoon. Kids dinners were also excellent and definitely got the thumbs up from our 3 kids, even from the fussy one! Chalet was perfect for our family gathering of grandparents, mum and dad, 3 kids and uncle! It has a modern interior with a ski feel. We have been lucky to be the chalet's first guests and everything is clean, very comfortable and stylish. Great views and a really fantastic location in the centre of Avoriaz right at the slopes and opposite the skating rink. The location made our holiday very easy as everything is on the door step. A highlight for the kids was Aquariaz- great for post skiing fun and only 200 yards away. Sledging slope also very close to chalet - another post ski family favourIte. It's a great resort and we would definitely return with VIP again. Our kids (ages 4, 6 and 8) had lessons with Evolution and VIP arranged for the instructor to visit when we arrived before the first day lesson, which was a nice touch. Amazing progress especially for our 4 year old. All in all a great family holiday- thankyou Holly, Jack, Alice and KC