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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent week!

    Hannah Bramley 25 Mar 2017

    Stayed Mar 2017
    Sixth time booking with VIP and it's been a wonderful week however there is certainly room for improvement here. Staff have been absolutely fabulous as always. Great value for money. Food generally good but breakfast in particular certainly not on the same par as the Hotel Montjola in St Anton. Towel quality rather poor and room cleaning a little profunctuary. Despite the hiccups we will not hesitate to book with VIP again. A huge thank you to the entire team.
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  • Kieran and Sam are the best!

    Matthew M 25 Mar 2017

    Stayed Mar 2017
    Kieran and Sam were spectacular. They made our stay wonderful. I hope to stay in touch with them. They are outstanding hosts and people. The drivers, including Sean, were also helpful and charming. Five stars!
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  • Sparky Trip

    Robert Brant 25 Mar 2017

    Stayed Mar 2017
    This was a great holiday,VIP get it nearly spot on.The food and friendly staff are a highlight. My only other comment are not criticisms but comments to the management, Forget the tea in bed,puts undue pressure on staff Forget offering cocktails unless you employ a dedicated barman Better quality towels in bathroom
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  • AbFab

    D White 25 Mar 2017

    Stayed Mar 2017
    Nothing bad to say. Well organised. Fabulous staff. Clean and comfortable room. Tremendous food. Would do it all again in a heartbeat? WELL DONE EVERYONE.
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  • Almost Perfect!!!

    Sylvia Salcedo 25 Mar 2017

    Stayed Mar 2017
    Second time at this hotel. Really good location for the pistes. Great accommodation. Comfortable beds. Great food. Lovely staff who have a good balance between professional and friendly. Main good points: small enough to be friendly, large enough to have plenty of space and not feel 'crowded' Food quality good and choices very welcome. Even better if: bar service was quicker. Portions of food consistent some nights food portions adequate others, far too much! (maybe just me as I don't ski all day). All on all a wonderful place to spend a week skiing.
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  • Best ski trip in ages!

    Jennifer Houghton 25 Mar 2017

    Stayed Mar 2017
    Sharing a chalet with fun guests was made even more special because of the great service given by Andy and Ellie! Nothing was too much trouble. We also enjoyed the full VIP service!
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  • Fateh family holiday

    Mark Fateh 25 Mar 2017

    Stayed Mar 2017
    We have had a wonderful week and the VIP experience has been great. Chalet location was perfect, and rooms and layout was ideal for our set up with two young children. Beer on tap was a great perk. Katy and Henry have been amazing, cooking lovely food for both us and the children a couple of hours earlier. Very easy going and a great team, which suited us perfectly! We would definitely re-book again next year so thank you very much! We think staff should use the stairs when starting/finishing shifts, in particular when they bring in food/drink and take out rubbish, or empty food into each chalet at a time in the day that the lift will not be being used by visitors. On a few occasions we experienced the lift being held at floors while customers, some of which had young children and buggies or had just come back from a hard days skiing had to wait while staff unloaded food on each of the floors. It's a minor point but one that can become frustrating.
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  • Good location but misled by photos on website

    Sarah Bergenthal 25 Mar 2017

    Stayed Mar 2017

    Good location. Cramped conditions in the kitchen which is where most people spend their time. Bad ski room and tiny bedrooms. Good to have every room with en suite but bad lighting in rooms. Poor menu. Harry Josh and Emily were really friendly helpful and did everything to make sure we had a lovely time.

    It's great to read Harry, Josh and Emily looked after you. We are unable to increase the size of the bedrooms, but works are now underway to convert The Farmhouse to a chalet for 10 (not 14) and complete with private pool. Gareth Crump - Sales & Marketing Director

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  • Great boys ski trip

    Adrian Hunt 25 Mar 2017

    Stayed Mar 2017
    Superb skiing, staying at a comfortable hotel with a great location. The food was excellent and all the staff were friendly, efficient and accommodating . All 4 of us would recommend the hotel to friends and couples.
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  • Baby boomer to Generation Z

    Martyn James 25 Mar 2017

    Stayed Mar 2017
    Great holiday experience. Perfect for a range of expectations, great skiing, good food and drink, friendly, welcoming hosts and excellent accommodation. For an accommodation close to the centre it was cosy, clean, warm and homely. Just like a tradional chalet but with a compempory slant.
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