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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Cool

    Lauren Nehemiah jones 24 Feb 2018

    Stayed Feb 2018
    I liked the chocolate cake with stuff in it and I liked the beds and I liked the sausages for breakfast and I liked skiing and I liked the chair lift.
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  • Guest Review

    J S 24 Feb 2018

    Stayed Feb 2018
    Though the hotel itself is rather tired in terms of decor, the rooms were decently proportioned and had adequate storage which was good. The quality of the food was very good, both the presentation and flavours were great each day and a nice selection of wines were available too. All the waitress/waiter staff were very professional and helpful. The 3 days of ski guiding by Matt and Evan were fantastic, they are both great guides and it was definitely a highlight of the trip. While a short drive from the main lifts, the shuttle service was pretty prompt and we never waited too long. Our room was left unlocked by the staff on one day, was not made up on another, and despite requesting that the snow next to the jacuzzi was shovelled away so we could enjoy the view this was ignored, but reasonably minor issues in the grand scheme of things. All in all, we had a really lovely time and very much enjoyed our stay.
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  • Holiday review

    Lucy Rhodes 24 Feb 2018

    Stayed Feb 2018
    The chalet was in a great location, ski in ski out. The hosts were friendly and nothing was too much trouble. The children ate all food and all food fads were accommodated. The chalet was immensely cosy and comfortable. We can't wait to book to return.
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  • Great food, great skiing ...but lacking attention to detail!

    Sven Goosen 24 Feb 2018

    Stayed Feb 2018
    Great holiday having met some amazing people ... Enjoyed the slopes and the food was phenomenal however a few minor niggles went ignored and grew to be somewhat irritating. After being asked to report all Maintenance issues asap, no less than three families asked for the wall of snow blocking the view from the jacuzzi to be removed. Hotel Manager Murray preferred to ignore the requests and the outside bench is left inaccessible covered by solid ice! Not the best from a health and safety perspective! Had the pleasure of skiing with Matt and Evan (for three days) who were professional, hospitable and genuinely nice guys! Fantastic job and they deserve huge recognition for their great customer service. Molly was just a ball of enthusiasm and delivered great service with a smile! Sadly on one occasion our room had been left unlocked with the door left wide open after having been serviced! Nothing had been stolen but not the best in terms of safety and security. The hot water urn was frequently low on boiling water and some of the cakes at afternoon tea were extremely dry however the yoghurt cake was delicious! Overall the food was of an extremely high standard and the kitchen team deserve a huge thank you!
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  • Guest Review

    Maria Rutherford 24 Feb 2018

    Stayed Feb 2018
    Harriet was wonderful and we are sorry we didn't have her the whole time but Emily was awesome too! There are a few things that need improving - e.g. dishwasher needs to be replaced. Our dinner reservation was messed up which was disappointing but thankfully it all worked out and we thoroughly enjoyed our impromptu dinner at restaurant d' Alasce. Overall, we thought all the individual workers from VIP ski from the hostesses to drivers were lovely!!
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  • Awesome and trust

    Justin and Lianne Shaw-Gray 24 Feb 2018

    Stayed Feb 2018

    There is nothing better than arriving somewhere and just completely trusting people with your children and attending to your every need. Jo, Gemma, Jess and Mark are awesome and exemplify everything that makes for a perfect holiday. Our daughter and son fell in love with them and will miss them. The food was awesome. The chalet was always in order, which with several kids running around is no easy task. They were great to talk to and share experiences with. Jo and Gemma are legends. The kids were out and about every day, skiing, sledding, seeing helicopters, making pizza, walking, mucking about and generally, having the best time ever. This evening our daughter said she wanted to take Jo, Gemma, Jess and Mark home with us. The same is true for the adults!

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  • Friendly and professional

    Bethan Shine 24 Feb 2018

    Stayed Feb 2018
    Fantastic staff. Amazing food. Everyone has been attentive and friendly, really helping the whole group gel and share an amazing experience. Enormous thanks for a wonderful week.
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  • Fantastic Family Holiday

    M Dane & Lorne Family 24 Feb 2018

    Stayed Feb 2018

    From start to finish we had a great time everything wa well organised, hotel was really clean. The staff were great and we would like to thank them all especially Essme, Anna, Adam and Chloe, all their hard work made our experience great. We would also like to thank the chefs for the great food and the duty drivers for the many taxi runs. This is our second holiday with VIP and we will be booking our third in the near future.

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  • Fantastic

    Tommy Shine 24 Feb 2018

    Stayed Feb 2018
    The holiday as a whole has been fantastic, all the staff have been amazing and the room and chalet has been incredible.
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  • Another great stay at Alaska

    Adrian Clinton-Watkins 24 Feb 2018

    Stayed Feb 2018
    Second visit to Alaska this year and about the 7th overall. Great ski area, nice chalet and great service. Amazing food. Great weather and a massive ski area to tour with my daughter.
    Read more…

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