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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent - best chalet ever

    Heather Headley 24 Feb 2018

    Stayed Feb 2018
    Great ski in ski out like cation. Rooms very comfortable, staff really good and afternoon teas out of this world.
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  • Half term 2018

    M Tabel 24 Feb 2018

    Stayed Feb 2018
    From the initial booking with Nat and Lottie in the office, up until our last day in resort VIP could not have been more helpful. The accommodation was more than comfortable; a real home from home with great attention to detail. Chris our chalet host was second to none! He was very attentive, friendly and chatty whilst always being professional. His cooking skills were fantastic and the afternoon tea cakes a real treat! Our 2 boys, found him to be very relaxed and fun and he even joined in, suggesting hide and seek places! Ben (resort manager) was always attentive and checked on us reguarly during our stay. All in all, VIP have given us a truly memorable holiday.
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  • Stockleby's on Tour

    Rob Appleby 24 Feb 2018

    Stayed Feb 2018
    Excellent Holiday throughout, made so much more pleasurable by the friendliness and excellent service provided by our Chalet Hosts Lawrence & Phil, food and service was exceptional
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  • Guest Review

    Youngs & Chauhans 24 Feb 2018

    Stayed Feb 2018
    Our chalet host, Lucy, was simply fantastic. All guests of Garda will be lucky to have her looking after them! Our very sincere thanks to her and Jon, Ben, Heather and Michael for their care and attention. The team in La Plagne are a real credit to VIP.
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  • Happy holiday

    Michael Barkway 24 Feb 2018

    Stayed Feb 2018
    Fred was a delightful host, food was excellent and the chalet was beautifully prepared and looked after
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  • Brilliant

    Tim Hughes 24 Feb 2018

    Stayed Feb 2018
    Danny and Lauren are naturals. They gave us a very professional service, with excellent food and genuinely friendly information and banter. We were also impressed with Olly's pre joining call which gave us an insight into the sort of service that we would receive. Well bone to them and the VIP management.
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  • Expectations were high, but hugely exceeded

    Steve Lomas 24 Feb 2018

    Stayed Feb 2018

    We hoped for a great chalet experience, but the team who looked after us were fantastic. Charming, polite, nothing at all could be too much trouble. The food was great, not one of us had a single course that was not delicious. Wine plentiful and enjoyable. The VIP minibus service running us all here there and everywhere was beyond all expectations. The chalet staff, Sam, Liv, Joe, Ben and Charlie are exceptional. VIP clearly have customer service as a priority. A gorup of 18 spoil it and happy skiers. The UK booking team were really helpful as well, and the pre holiday calls from the resort managers before we arrived to ensure that all our requirements were met was an unexpected bonus. A tremendous experience

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  • Stockleby's On Tour

    Ryan Stockley 24 Feb 2018

    Stayed Feb 2018
    Truly fantastic trip, hosts Laurence and Phil went the extra mile to make it what it was! If only we had come for two weeks!!!
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  • The little things

    Janet Dixon 24 Feb 2018

    Stayed Feb 2018
    The positives first: The accommodation and it's location are first class. Our hosts Harriet and Charlie were very good, couldn't do more to help, accommodating and generally a very nice pleasant pair. The varity of food was excellent for both adults and children for both breakfast and evening meals. It was always very tasty and very well presented. The gluten and dairy free options were excellent.(Helen says a big thank you). Choice of wine was good. Emily our nanny was superb and the twins thought she was lovely. At all times Emily was very friendly and flexible and could not have been more accommodating. Emily is a real asset to the team and certainley lived up to her cv. She could have not done more to assist with their self feeding and trying new dishes. Everything she produced tasted delicious and she always ensured we had something for tea. The variety of toys in the chalet was perfect too. Things to improve on. With the type of fine dining food VIP are asking the hosts to cook and in the quantities needed, you really need heat lamps to keep it warm while plating it up. Some items were sometimes cold by the time served. Paper work and communications need improving. Some of our party were dropped off at the wrong Chatel, ski helmets had been ordered and paid for but this hadn't been passed onto Doorstep who didn't bring any and then told us it would be extra and then they removed one of the helmets supplied. The seniors citizens ski pass, which needed a passport to order and collect was only for Morzine and not Portes du Soleil, which make life difficult for us to ski as a group in Avoriaz. The pre arrival emails needed to be sent a couple of days earlier before the holiday, as those with very young children went and purchased a light weight double push chair having been told VIP didn't have one, to find out at the last minute you did. Baby sleeping arrangements. One of the travel cots supplied was of a poor condition and didn't have a mattress. A mattress is something we would assume to be standard supply but we were told it is an item that has to be requested. It would have been useful to have been able to switch off the automatic hall lights, as every time we settled a baby and returned to their cot they were woken by the light returning to their room. The temperature control in the bedrooms did not appear to have an affect and everyone found the rooms too hot to sleep. When the windows were opened it was too noisy.
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  • Superb

    Julia Wardle 24 Feb 2018

    Stayed Feb 2018
    First time chalet experience! Had a fantastic service with professional staff helpful & very friendly! Thank you so much an absolutely wonderful experience.
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