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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great week in St Anton

    David Ferguson 05 Mar 2018

    Stayed Feb 2018
    A fantastic base of snow in one of Europe's best resorts was always going to make for a fantastic week's skiing. The VIP experience was great - very efficient (and quiet) Sunday flights and transfers, a very comfortable hotel with (mostly) great staff and excellent food. A few minor grumbles - disappointed to arrive to a welcome briefing from Murray - contender for most miserable hotel manager of the year award - we had him last year with Alpine Elements in La Tania and thought VIP would be a step above, but apparently not. He's great at some aspects - clearly keeps the staff in order and organised, but did bring the vibe down a bit! Overall the hotel was great - very comfortable rooms, although slightly over-heated. Hot tub and spa facilities a bit small for a hotel of this size so investment required there (and why not try de-icing the death trap jacuzzi area).
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  • Chalet Kalo

    Karen Yorke 05 Mar 2018

    Stayed Feb 2018
    Lovely chalet short walk from the piste. Great ski hosts in chalet, Charlie and Emma made us all very welcome and kept us wonderfully well fed with their delicious afternoon cakes and wonderful dinners.
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  • Perfect food, great staff and comfy beds

    carol newland 05 Mar 2018

    Stayed Feb 2018
    Really pleased by VIP, excellent service throughout, great staff in the hotel and always wanting to deliver what we wanted even when we were off piste on the menu! Ate too much at breakfast and dinner, definitely one of the best restaurants at an 'all in' hotel. Beds comfortable, clean rooms and everything worked. Out of town location but too tired to go out after the apres ski anyway.
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  • Faultlessly brilliant

    Debbie Coupland 05 Mar 2018

    Stayed Feb 2018
    8 adults, 7 kids under 6 should have been chaos- and it was, but in a brilliant way. The chalet is beautiful, the rooms spacious and the living areas roomy, light and beautifully finished. Great attention to detail- remote shutters ( kids loved the remotes!), usb charging points by the bed, games, iPad , cosy beds etc etc. Hot tub with sparkly lights on the ceiling above and great view of the pleney, large balcony, mezzanine floor with space to play or relax. The place easily absorbed our chaotic group and we never felt crowded. The location is perfect- you can see the pleney and walk there in 2 minutes, and you’re also in the centre of town for apres, or child focussed fun. The really impressive thing about the chalet was the staff. It’s fair to say the hosts Jack and Sophia made our holiday, together with the nannies Faye, Tara, Kate and Steph. Jack and Sophia were accommodating, friendly, and utterly brilliant with our chaotic group. They danced with the kids, let them “help” set the table, played peekaboo, never complained about the million requests for pancakes, the amount of toys on the floor, endless milk requests and so on. The kids classed them as friends. As for the adults, they catered to our every whim. From ordering port, to hard cheeses, changing menus - nothing was too much trouble, and it was all done with a smile, and great friendliness and chat. They were also great ( as were the nannies ) at recommending where to ski, where to apres and also booking lunches and meals out. The nannies were also amazing- organising our kids is no easy task, and they did it with ease, and great care. Taking and collecting from lessons on the mountain, sledging, pizza making, arts and craft, face painting and so on. The kids loved it and built great friendships with the nannies . It was a fab week- summed up by the demands on the way home from adults and kids of can we do the same next year- same chalet, same week, same chaos. On a final note, we were very delayed coming back due to UK weather- VIP dealt with this exceptionally well, delaying our transfer limiting the horrible airport wait, and meaning we could enjoy the sunshine for one last morning in morzine. Top week!
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  • Hotel in Lech

    Stephanie Everard 05 Mar 2018

    Stayed Feb 2018
    The flight and transfers were great, water and snack as we arrived on the bus great. Room adequate, beds comfy, pillows not good. Bathroom ok, shower over bath too low for husband. Towel rail needed bleeding on arrival, towels too small and thin. TV great size. Curtains too many and all too thin. Position of hotel great and ski organisation FANTASTIC! Best ever in 50 years of skiing. Hotel interior could be better and I know all inclusive but a better bar would have been good. Staff really sweet and really keen to please but they were a bit disorganised, not their fault possibly a seasoned hotelier to train them at the start of the season so that, water glasses always out, all breakfast bits and bobs out, bananas out, correct order for breakfast, (must have been wastage). Tea fabulous, dinner ok but food and plates needed to be hot and food seasoned! Lemons with Wiener schnitzel? things like that. Sauna etc was great, loved the hay room. it was one of my best skiing holidays, Lech is gorgeous, snow and skiing perfect. my suggestions as an interior designer would be: - staff really helpful but need to be better organised - dress all black was a bit dowdy they could look a bit cooler? - I rate the hotel as a 7 but it could be, without too much work have been a 9/10. - Some board games, books, cards around the sitting room? - Toppers on beds and rooms hoovered would be good? - snacks on bar and some cocktails or good pre dinner drinks would have been great However thank you for a great week.
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  • All good

    Francis Carr 05 Mar 2018

    Stayed Feb 2018
    Very positive experience. Sunday flights and transfers great Transfer staff super good. Luggage delivery great Chalet great Host Liv amazing Driver service the best. Every single staff member was courteous, efficient, friendly and polite. Drivers always on time despite being super busy. Overall very satisfied. Thanks for a great holiday. It’s all the little touches that make the difference, and they really do.
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  • MEGnificent and FantastNICK holiday

    Lauren Miller 05 Mar 2018

    Stayed Feb 2018
    This holiday was nothing short of spectacular!!! The service provided by VIP was indeed VIP from start to finish and every person involved in making the holiday what we wanted gave an absolute sterling effort... The assistance in booking the trip was simple, Pippa (top dog) went above and beyond to make sure the travel out ran as smooth as possible. We were greeted at the chalet by Nick (chef) and Meg (host) who could not do enough to accommodate us after our trip across to France and continued to provide an amazing and entertaining service throughout. The chalet was kitted out with everything you could possibly want and managed (and cleaned) to perfection by Meg. Our Nanny Amy was fabulous and the kids LOVED her. She made us feel very comfortable and leaving the kids was very easy. She provided wholesome meals and a jam-packed timetable of activities to keep our 1 and 3 year old entertained and thoroughly worn out. The food cooked by Nick was just phenomenal and catered for everyone's tastes and requirements. Meg and Nick worked together flawlessly and they were fun, professional and just brilliant through out the trip!!!..... Nick's Russian dancing and strip tease was a particular highlight!
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  • Certainly VIP treatment from start to finish

    Suzy Cordell 04 Mar 2018

    Stayed Feb 2018
    This was both me & my best friends first chalet ski holiday & what an exceptional experience it was! Arrived at the most beautiful chalet with 2 very homely & professional chalet maids (Jas & Millie) they really made us feel very welcome & comfortable. All the VIP staff were so very polite & helpful, nothing was too much trouble for them... whether it be changing my boots, dropping off my forgotten lift pass, that I’d left in the chalet or picking us last minute and driving back to the chalet. The chalet had a fabulous hot tub with the most amazing views, it was cosy, warm & full of amenities. Dinner was delicious. Every evening we were served plentiful, home cooked delights with a variety of white & red wines always on the table. We really had a sensational week in Méribel & are the service we received from VIP was excellent. 100% recommendation ; ) Suzy & Ste
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  • Great chalet

    Ben G 04 Mar 2018

    Stayed Feb 2018
    Great chalet, lots of space and good size rooms. Chalet 5 mins walk to Signal and DMC lifts and ski out to mottaret. Excellent hosts in Ben and Annabelle who were very hard Working and accomdating. Good hot tub and sauna. Great play room in the top for kids and we had great nannies in Holly and Charlotte. Would definitely recommend.
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  • 25th feb

    Catharine Chester 04 Mar 2018

    Stayed Feb 2018
    Phil and Laurance were great hosts. Food excellent and really balanced menu and wine for all of us to enjoy. Challet as described with no disappointments. Lots of hot water and the toiletries provided were appreciated . We had been put off Challett holidays as have had poor experience in past - this was not the case for our fantastic week. Special thanks.
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