Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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This was our first ever ski trip and we absolutely loved every minute. The team were amazing and thought of everything, we felt we were in safe hands at all times. As a young couple of friends there was plenty of fun to be had - and the booze was plentiful! The rooms are on the small side - but that was minor given how little time we spent in there.
We booked the holiday a few days before we left, we had never been to Lech before or used VIP ski. It's been a really great holiday, masses to do ski wise and great service from start to finish. Everything very well organised and the staff have been very friendly and helpful at every moment. The food has also been a highlight, thanks to Mollie for being so friendly and attentive! We'll be back.
Amazing. Awesome. Brilliant. These are the first in a long line of suitable adjectives to describe our chalet host, Fred. He deserves more than just a great review. I would suggest medals, trophies and recognition in the next honours list. Examples of his outstanding commitment to his guests include dashing to the aid of an ill child, taking special care with food for an egg allergy, offering to be a packhorse on the first morning in order to help us with ski hire, magically transforming damp logs into a roaring fire, and cooking exquisite meals and afternoon teas every evening. From the first evening to the last, Fred was humorous, helpful and welcoming, and nothing was ever too much trouble. The chalet he patrolled was delightful, made even more wonderful by the presence of our great host. Fred is, in the eyes of the Moody's, not just our best ever chalet host, but a hero, an inspiration and a legend.
Before discussing anything else we must focus on the highlight of the VIP SKI experience which was the quite exceptional chalet staff in Phil and Lawrence. Nothing was too much trouble for them, they went above and beyond in every respect and made our holiday from special to exceptional. The effort they made with our six children was amazing, including Easter egg hunts, treasure hunts, pizza making experiences alongside the general good humour meant all of our children idolised them. Their cooking was fantastic and attention to detail impressive. They kindly offered to provide an emergency laundry service for us when the children got through more clothes than expected. They were always welcoming and if they didn't have the answer they would find it out. We have done many catered chalets over the years and Phil and Lawrence are utterly standout. Nothing more can be said other than a huge thank you to them both. Other points in short Flights and transfers were very efficient. The airport was great, very quiet and the bus was waiting for us for a quick get away with little hassle. Communication between head office and resort needs some focus. We were given the wrong start times for ski schools and the wrong days off as well as slightly vague communication on departure times etc. Chalet - functional and well equipped and perfect for all of us. In summary - treble the pay for Phil and Larewnce. They made the holiday for us and will likely ensure our return next year. The standard has been set very high indeed by these two
What a fabulous week we had. I think we got the best hosts! Both Liv and Sam kept us laughing and were so kind. Cissy's food was delicious and so tasty. Thanks for everything guys. You've been fab xx