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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Christmas of a lifetime

    M D 29 Dec 2018

    Stayed Dec 2018

    From the vin chaud for the adults to the pasta all ready for the kids from the moment we walked in the door ...the tone was set for what has been the most fabulous week! To see the whole family gathered around the Christmas tree whilst a group of carol singers came around is one of our family highlights for the year. The total surprise of a gift for each of the kids from our amazing hosts (Matt, Jaz and Daniel) when we came down for breakfast on Christmas morning was such a lovely thoughtful idea. Our hosts could not have done more for us all week ..from the delicious cooked breakfasts every morning to treats every afternoon. Huge thanks to Jaz for helping the kids get ski ready each morning and to Daniel for the roaring fire each evening. Finally to Matt ...huge thank you for keeping us so well fed ..you fuelled our skiing adventures and we cannot thank you enough.

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  • Amazing!!

    Laura Salt 29 Dec 2018

    Stayed Dec 2018
    As our first catered chalet holiday we were a little unsure of exactly what to expect. We have been amazed at the chalet, service from all VIP staff and most of all our fantastic host Isla! The food was 5* (and we have eaten in some top restaurants around the world), a varied menu and plentiful. Our only complaint was the bath towels were a little on the small size but that's being super picky! VIP you have blown us away and made our Christmas with you so very special.
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  • Xmas 2018

    Sue Newell 29 Dec 2018

    Stayed Dec 2018

    We've really enjoyed the week at the Chalet. Having the chalet exclusively has been great. Room lay out allows for privacy with nice communal space. Food has been excellent and our host Ross has been very accomodating, friendly and flexible. Would definitely return. The service overall has been great, many thanks

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  • Christmas at Valdez Suite

    Samantha McDermott 29 Dec 2018

    Stayed Dec 2018

    We have spent a week at the beautiful Valdez Suite. We loved the chalet, very cosy and comfortable. Great location and the perfect size for a family of 4. The chalet was decorated for Christmas with a lovely tree, plus an extra was delivered with boxes of decorations for our children to decorate the tree themselves which was a lovely touch. Our chalet host Josie has been absolutely amazing, baking with the kids, making us delicious 3 course meals and scrumptious cakes, we have been totally pampered for a week! We are extremely happy with the whole VIP Ski service, we felt very well looked after by all staff, including those that sang carols and dressed up as Santa! Thank you so much for a really wonderful Christmas week.

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  • Fantastic Week!

    A C 29 Dec 2018

    Stayed Dec 2018
    We had a lovely week and wouldn't have changed a thing. The staff were friendly, welcoming and always on hand to help with anything we might have wanted. The food was delicious and the chef was happy to make different dishes to cater for allergies. Lech is a beautiful and extensive ski resort which caters for all abilities and has excellent lift services for skiing to neighbouring resorts. The ski hire arrangements are great as you can leave your skis and boots right by the lift. All in all we couldn't rate it any higher and would love to come back! (Special thanks to Brodie who looked after our rooms and tables brilliantly throughout the week and Dan for guiding two overly energetic 20 year olds on our first day!)
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  • A Christmas Home from Home

    Laura Hayward 29 Dec 2018

    Stayed Dec 2018
    Our stay in No. 2 Penthouse over the Christmas period was excellent. The accommodation is warm and clean, family friendly and well located in the centre of the resort. The resort itself has a lot to offer with good skiing and other family based activities. But what sets it apart from other snow holidays is the warmth and hospitality of our chalet host Dan. His cooking was great, he was accommodating and anticipated our young family's needs. The children loved him! We don't quite know how we will survive without him! We will be back soon!
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  • Wonderful Family Holiday

    Jonathon Holdsworth 29 Dec 2018

    Stayed Dec 2018
    This was our first visit to Morzine, first ski holiday and first time using Ski VIP. The chalet was well suited to our needs, good location, nicely decorated and furnished and we found it an excellent base. The food and drink was plentiful and of a good quality. The host (Alex) was professional, friendly and a pleasure to have around. His cooking was also great. The VIP team made us welcome and ensured we were happy and comfortable. There was information on all local events over the Christmas period and we were invited to welcome drinks too. Our only observations would be that the home cooked food was probably a little better than the Cook prepared food but we apreciate that time would be an issue for the host to cook everything from scratch. There were a couple of times where 3 members of the VIP team were in the chalet visiting, helping or borrowing and it did feel a little strange! As we were leaving very early on our transfer home some takeaway coffee cups would have been good for the coach journey. Overall we had a fantastic trip and would recommend to friends and likely come again. Thank you :-)
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  • Delightful Morzine Christmas 2018 - Appleby's

    Siobhan Appleby 29 Dec 2018

    Stayed Dec 2018
    Lovely Christmas holiday, couldn't have asked for nicer chalet girls and the chalet was perfectly suituated for our every need.
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  • Fab fab fab

    Susanne Kimber 29 Dec 2018

    Stayed Dec 2018
    Never used VIP before. Marketing and sales led me to believe this was a professional company that really cared and wanted to go the extra mile. Bringing eleven people away including five children for a special Christmas plus birthday holiday was a big responsibility and had to be right. We all love ski holidays and had experienced many happy winter holidays together. We certainly were not disappointed. From start to finish everything was superb. Attention to detail, superb chalet staff, delicious food, wonderful chalet. Nothing was too much trouble. Each day the chalet was comfortable, clean, fire lit, bubbles, canapés just wonderful. Tom and Corrin were just so kind, with unlimited attention to detail. Food was of the highest quality, beautifully presented and of a very high standard. Thank you for such a wonderful holiday. kimbers and family Christmas 2018
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  • Good holiday, but could have been brilliant with better management of the small details.

    Sarah Watts 29 Dec 2018

    Stayed Dec 2018
    The holiday on the whole was fantastic. It was unfair to move the chalet host at short notice to a different chalet and expect him to deliver exceptional service. However despite the poor management decision and the lack of performance from fundamentals like the oven failing and the tiny kitchen Sean worked incredibly hard and was a credit to the company. The nanny Leah was excellent and bonded incredibly well with the children. She also worked as a team with Sean to help provide a great holiday. Inconsistent performance in terms of delivering skis, on Seans day off and late delivery of skis were a disappointment, which were touches which would have improved the holiday rating.
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