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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Awesome Holiday

    Rachel Wright 05 Jan 2019

    Stayed Dec 2018
    We have had a fantastic stay at VIP Club Chateau, the team have really made it feel like a home from home, thanks guys! Everything possible has been done to make our stay easy and enjoyable, with three children under three, that is not always an easy task. High chairs, cots, toy box, prams, stair gates, sledges and a great nanny service with planned activities, all helped to keep both parents and children happy. The team have organised activities, some meals out for the group and given sound advice about the slopes for our mixed abilities. The holiday has been a big success for all the group, the accommodation, location, yummy food (breakfast, afternoon tea and three course evening meal) and especailly the team, have exceeded expectations. Merci Isacc, Sam, Matt, Amy and Paul!
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  • Great chalet excellent staff

    E Kaye 05 Jan 2019

    Stayed Dec 2018
    The chalet was great, although the hill to get there was sometimes very icy. Georgia, Rosie and Sam were really great and accommodating with requests. Even better that the heating got fixed half way through the holiday.
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  • Sadie's Gang

    Heath and Jacob Bourne 05 Jan 2019

    Stayed Dec 2018
    Thanks for an amazing week. We had a great time, top chalet, super clean, fantastic cakes, free flowing drink, Ben helpful and on hand asrequired, Sadie really looked after both boys and the grown ups. Perfect location for the ski school. Thanks so much
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  • Very Impressive Personnel

    Paul Wheeler 05 Jan 2019

    Stayed Dec 2018
    A lovely modern chalet. The staff (Georgia, Rosanna, Sam) were all absolutely amazing! They were very attentive, engaging and bubbly, exactly what you want. The room was a good size and the bath lovely at the end of a day skiing. Yes, the heating was a challenge but the team were trying to fix it and persevered to massively improve it- thank you. Would have loved fluffier towels and a few more toiletries but overall not a major issue. Food was excellent, particularly the daily cakes! Overall a really fabulous team and stay.
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  • Lovely service

    Julie Swann 05 Jan 2019

    Stayed Dec 2018
    Excellent care from Jack and Ben. A lovely relaxed but attentive style which made them easy chalet hosts who got the balance right between looking after us without being overly intrusive. Super food. Enjoyed the fresh ingredients and home baking. Very good concierge service. Two comments - the lighting in the lounge needs standard lamps rather than overhead lights. - the bedrooms are too warm.
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  • New Year at Kalo

    The Barkhams 05 Jan 2019

    Stayed Dec 2019
    Connie looked after us very well in Kalo and The chalet was well appointed and comfy - but even for me very warm so not much opportunity to use the lovely log fire Food was well prepared and plentiful so I don't think we did the cooking the justice that we should have. Connie did a great job of catering for our fussy 12 year old pescatarian too ! Could have been slightly closer to the piste ( we thought it was adjacent on booking) as the morning walk up to the piste togged up is always a bit of a strain ! (Maybe we have been spoilt ) The resort managers kept in touch and were more than helpful when needed
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  • Cake to die for :-)

    Louise U 05 Jan 2019

    Stayed Dec 2018
    Delightful chalet. Cakes excellent. Food simple but good. Chalet hosts could not have been more helpful.
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  • We didn't like it.........We absolutely loved IT!!!!!!!!!!!!

    Tanya Rouse 05 Jan 2019

    Stayed Dec 2019
    We loved the skiing ! The drivers were very friendly. (ROCK AND ROLL!!!!!!!! ) Hot tub every night was a great way to spend time with my family. Lucy was like a shooting star in the night sky! The food was delicious, as well as dessert. Love it
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  • Ben and Jacks chalet

    Richard Swann 05 Jan 2019

    Stayed Dec 2018
    Excellent location in Val, but remember Val isn't great for beginners because of the steep returns back into the resort Chalet hosts very good, the food was excellent and they couldn't be more helpful The concierge service were great and are probably the unsung heroes of the resort, always keen to help, as were all the drivers Only things I would change; the chalet is too hot - need to turn the heating down, but the pool needs to be warmer (only by a couple of degrees) Overall I would definitely recommend
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  • Family holiday

    Jennifer Clinton-Watkins 05 Jan 2019

    Stayed Dec 2019

    A really great place for family of all ages, Fantastic food cooked by Katie and John. The fluffiets towels/robes ever. Lovely staff and a very relax place for adults and children and a great nannie service for tiny little ones. And if you get rooms 1and 2 you get your own personal hot tubes. Oh and the sauna I can totally recommend to warm your bones. Thank you all for making our family holiday one of the best.

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