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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great holiday...

    Alison Lorimer 17 Feb 2019

    Stayed Feb 2019
    Our first experience of a VIP holiday, Sadie our chalet host was brilliant: excellent food and great service. In fact, great service from the whole of the VIP team, thank you.
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  • Skilicious

    Clo Bateman 16 Feb 2019

    Stayed Feb 2019
    Amazing holiday - combination of fabulous weather and chalet in an amazing location Our hosts Pippa and Hugh made us feel at home and provided us with delicious meals each day, perfect hosts The Chalet is only a minute away from the lifts so couldn't ask for any more. Our fellow guests were very good company and completed our chalet experience
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  • Fun in the Sun

    Paul Allart 16 Feb 2019

    Stayed Feb 2019
    Well done Pippa and Hugh , great hosts, excellent food and both created a pleasant environment for a superb holiday in the alps.
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  • Great holiday

    Matilde Groot 16 Feb 2019

    Stayed Feb 2019
    Everything about the chalet was excellent. It was in really good condition, and the location was also a plus, as it was a 2-3 minute walk from the lifts, and the town. Throughout the week we were served a variety of food. The lovely staff made sure that there was breakfast, and dinner everyday, as well as afternoon cake and tea. The dinner was usually really nice, and we found it amazing that we were able to eat in the chalet almost everyday. It relieved us from having to find a restaurant everyday, which is difficult at times, with a group of 10 people.
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  • Great hosts, great weather, great location

    Ed C 16 Feb 2019

    Stayed Feb 2019

    I have been staying in catered chalets for nearly 15 years, and in the last 5 years consistently with VIP. Without a doubt this was a great week - the weather and location was perfect. But what makes a holiday special is the staff. Jazz and Annie were brilliant as our chalet hosts - simply perfect for our group. Nothing was too much to ask for and everything was done with a smile - even when we serenaded them with our appalling Valentine sonnet! They really were a great team. But those working behind the scenes also deserve much credit - there are too many to mention. I cannot wait to return to the Alps in April - VIP will once again be my first choice.

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  • Feb Sunny Week

    Hilary Thorburn 16 Feb 2019

    Stayed Feb 2019
    Fabulous location, only made better by our chalet and hosts! We would recommend VIP as you are looked after extremely well. Our rooms were kept very smartly and the standard of food was exceptionally high, thanks to Pippa's culinary skills! Thanks also to Hugh who did a great job making sure we were looked after.
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  • Great for family escape

    S Price 16 Feb 2019

    Stayed Feb 2019

    Altitude Lodge was a wonderful space with true ski in ski out access, very welcoming and professional staff and brilliant facilities for kids. Very friendly welcome from Andy and the team plus delicious food from Katie. The best childcare we’ve received on any holiday made enjoying the trip even easier - thank you so much to Annie. We hope to return.

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  • Amazing!!

    Lorraine Mckenna 16 Feb 2019

    Stayed Feb 2019
    From start to finish the whole chalet experience has been seem less. Everything has linked up well to be effortless. Team work really well to make this happen and keep you up to date without being too intense.
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  • Champagne Charlie's

    Gary Timmins 16 Feb 2019

    Stayed Feb 2019
    Andy & Jonnie were excellent through the booking process and Jonnie through the holiday planning and meal options. Good pre holiday phone call. Our chalet host Sean was excellent overall and a great chef and interactive a great asset to VIP. The staff on the reception desk were friendly helpful and attentive. A sports massage was organised at short notice for an injury and was reported as excellent and enabled our party member to ski the following day. Good service. Our frustrations were that The chalet was sold with a spa bath in bedroom 3 but we were told this had been turned off because of previous complaints of the noise with the bath being used late at night, which is fair enough, but why are all guests tarred with the same brush, and not tod house rules on times of use! The plug for the above bath was not available for th first two days as it had to be glued together! One of the two basins in the room 3 did not have a working plug as the plug leaver was broken, whilst this did not cause too much inconvenience as we had a second basin, is this appropriate for a high top rate ski company. Above points lead to the 4 stars below not staffs performance. As a general point the holiday was available for approx £500 cheaper the week leading up to the holiday for the same building. Why not reduce the prices slightly from the start so we all benefit and you have fully occupancy each and every week.
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  • Thé best skiing holiday ever!

    Allie Eaton 16 Feb 2019

    Stayed Feb 2019

    As a family, we must have had over 30 skiing holidays over the years and this rates as the best . Honestly!! Altitude Lodge is in a wonderful position and is staffed by a fantastic crew of people. Nothing was too much trouble and everyone looking after us was eternally cheerful and helpful. Andy runs a great ‘ship’ and Katie’s food is amazing...........the best. A lot of credit to both of them, but all the staff have been lovely. I would recommend this holiday to everyone and anyone, we have loved it. We would love to come back next year Top marks from the Eaton’s!

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