Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Fantastic! Very professional, fun, helpful and diligent support from Ben, Grant and Mike. We would highly recommend VIP based on our experience.
Overall we had a great holiday having stayed in this chalet several times. The chalet hosts Allie & Andy, were very friendly and accommodating for all of our groups specific culinary requests and were great with the younger members. The areas to improve which would have made it 5 stars were: 1) On the arrival day, the ski and boots came far too late, especially since we had 5 children with us. They were missing the skis for the main member of our party. One of the children had 2 left boots and when changed they didn't adjust the skis to fit ( unfortunately we found this out on the mountain). There weren't enough of the right size helmets for us all. This was disappointing given all of the information we had sent April prior to the holiday. 2) Cleanilness of the chalet could be better, there was a dirty plate in the cupboard in the downstairs bedroom, an empty water bottle and medical pill under the bed in the middle bedroom. 3) The evening drinks could have been topped up more often, we had to ask each time. 4) The honesty bar is a good idea in theory, but we would expect tissues in the rooms and a bowl of small chocolates for the skiers. 5) At breakfast, a teapot would be a nice addition. 6) Missing a hairdryer in the downstairs bedroom. 7) Extractor fan not working in downstairs bathroom. 8) Lightswitch location in the bedrooms are wrong for the beds being used. We had several incidents when lights went on during the night when someone moved in their sleep.