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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Really enjoyable stay in the Altitude Lodge

    I H 19 Mar 2019

    Stayed Mar 2019
    Overall a very nice stay at Altitude Lodge. Andy the host was excellent and attentive with nothing too much trouble. Katie the chef served up some very good and varied food and adjusted the meals without fuss or loss of taste for various food intolerances. The rest of the team were all helpful and pleasant and helped to create a warm and friendly atmosphere in which to relax and enjoy the holiday. This chalet is situated in a perfect position on the slopes and the short transfer from Geneva is a real plus with younger children. Also the on site nursery in the basement is great and this year (our third in a row) the nanny care was outstanding (thank you Polly and Chloe) and very pro-active in identifying ways to help us out during the week. These nannies were a big improvement on previous years as they had more experience behind them and a greater maturity than we had previously seen and this showed through in every aspect of the care they provided for us. We opt for lessons with The Snow Institute (TSI) who will meet you by the top of the gondola (a 100m ski down from the chalet) and who offer one to one or small group (max six) lessons and will provide lessons for children as young as 2 years old. They are a really excellent British company and get the most out of the kids in their lessons. This year the chalet was kept private for the guests (previously open at lunch to the public) and this was a real improvement. Our only constructive feedback (and the reason this is a four star review rather than five) would be that during the day the chalet wasn't always kept up to scratch with for example water left on the floor of the bar area for over an hour rather than being cleared up quickly and tables were not always laid in time for breakfast with glasses or serviettes missing and morning tea sometimes making it to the room before breakfast and sometimes not. Generally when Andy was around things were in hand but whilst he was otherwise engaged some things were missed. Overall though a really enjoyable stay in a great location in Les Gets with warm and friendly staff and we would thoroughly recommend Altitude Lodge to others with or without children.
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  • Lech

    J ND 18 Mar 2019

    Stayed Mar 2019
    Nothing but praise for the staff both in London and Lech: all super-friendly and efficient. And the food in Hotel Theodul was outstanding.
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  • Sycamore

    David Hudson 18 Mar 2019

    Stayed Mar 2019
    Great location, very nice chalet, super balcony and hot tub. Host was very nice, intelligent and a good cook for a young man.Overall level of cleanliness and hygiene could have been better. Pity the alternative lighter menu wasn't made clear to us before the holiday as we would definitely have preferred the lighter options. White wine offered is undrinkable and the red wine not much better but nice to get genuine Champagne on arrival and on the last evening. The ski hire shop opposite Aspen, Snowberry, was excellent, even helping my wife and daughter with equipment not hired from them - highly recommend them
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  • Wonderful Week

    Jo Tilson 18 Mar 2019

    Stayed Mar 2019
    Thanks for a fabulous week, all the team were fantastic, great food, friendly attentive service, lovely rooms and social areas, I just can’t fault it. Weather was mixed, all four seasons in one week but had some great skiing as well as some much needed down time. The added bonus was the ski hosting with VIP and Graham, a lot of fun and always nice not to bother with piste maps.
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  • A fantastic week.

    robert jackson 18 Mar 2019

    Stayed Mar 2019

    Congratulations to all the Vip staff, Mr Graham Bell who is a true Gentleman and the Telegraph tean for a truly wonderful week. Every part of the week was delivered with a polished customer exparince in mind. An amazing exparince being able to ski with Mr Bell. I do hope it is posible to return next year. Altough, I do feel St Anton is a better location than Lech, and hope the Telegraph trip might return to St anton next year. Once again a Big thank you for a truly wonderful Trip. Best regards Robert & Edyta

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  • Great Time

    J M 18 Mar 2019

    Stayed Mar 2019
    Hotel facilities very good, staff extremely professional and nothing was too much trouble. As some of our party did not ski they were made to feel very welcome when using the communal areas during the day. The food was excellent with a good varied menu. Rooms were comfortable with plenty of storage space. Usually we ski in France so having the ski guiding was a real bonus. Also we would welcome more chalet hotels on offer from VIP as we enjoyed our stay very much and would return.
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  • FANTASTIC

    Kate Hawkesford 18 Mar 2019

    Stayed Mar 2019
    We had an absolutely awesome time in Val d'Isere with VIP. All of the staff, from those greeting us at the airport, to the concierge ladies, the chalet hosts and chefs were so welcoming and nothing was too much trouble. I look forward to holidaying with VIP Ski next year. Couldn't fault a thing!
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  • Excellent Ski Holiday Experience !

    CDI Isaacs 18 Mar 2019

    Stayed Mar 2019
    Brilliant service from all the staff ! Special mention to Olly, Brodie, Jess and Eddie ! Great food and spa facility ! All in all wonderful holiday !!
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  • VIP experience with VIP

    Julia Henkel 17 Mar 2019

    Stayed Mar 2019

    In short, we had a wonderful stay at Indiana Lodge. We travelled from London and shared the chalet with five other couples. The chalet itself is charming and each bedroom has a balcony and bathroom. Service was impeccable, with everything from tea in bed to the guys carrying your skis on each pick up and drop off to the slopes. Alex and Sam were super flexible and welcoming and even put on some questionable songs at our request! They made our trip really relaxed and fun. Would definitely return.

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  • Excellent hosts

    Laura Bushell 17 Mar 2019

    Stayed Mar 2019
    Thank you to Giles & Jack for being the perfects hosts on our holiday. You both made our stay in the chalet! Thank you
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