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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Wonderful moments during Christmas week

    Anouck Marquet 28 Dec 2019

    Stayed Dec 2019

    That was our seventh stay with VIP over last ten years and we have to admit that it was really a special stay thanks to Toby and his kindness as well as his cooking talent ! The new Aspen House is really comfortable and warm, the location is amazing ! A great thank to Sophie, always available for helping and finding solutions to our small issues. Hope you will have a great season Toby, you deserve it !

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  • Snowy Chalet Holiday

    NS B 28 Dec 2019

    Stayed Dec 2019
    Serene Val D'Isere. Connor, Miles and Izzy were the best hosts. Mulled wine scents, Awesome Christmas music, Feliz Navidad, wonderful banter, delicious carb free vegetarian cuisine, Snowmen and accessories. Only suggestions for improvement: easier way to book transfers for people with small children, temperature control for the chalet, smaller plates for those that don't want so much food, more local cuisine options (fondue, raclette etc.)
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  • Courchevel Christmas

    Sophie Adams 28 Dec 2019

    Stayed Dec 2019

    We've had the best week, Christmas on the slopes - what more could you want?! This was our first experience of a chalet holiday, having stayed in self catered flats for years and we are totally converted! Phoebe & Jess; our hosts; couldn't have done more for us and put up with the chaos that holidays with young kids can bring without any complaints! The food was absolutely delicious every day - enormous breakfasts, delicious afternoon tea, separate kids supper and 3 course meals for us every evening. Our four children aged between 18 months and 8 had such fun with Jo, the nanny, who laid on so many fun activities & who the kids adored. VIP Ski is just the right level of luxury and laid back family fun. We've made great memories and are looking forward to coming back again.

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  • The Best Holiday ....

    Emma Gray 28 Dec 2019

    Stayed Dec 2019

    An outstanding week was spent with Poppy and Javier at Chalet Kaila. This beautiful chalet has a superb location which is less than 60 steps to the Super Morzine lift. Poppy and Javier are really attentive and nothing is too much trouble. From wake-up drinks from 7 am to a beautifully presented cheese board with final coffees, every meal and every interaction was completed with a smile and a willingness to provide the perfect holiday. Thank you so much.

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  • Great service

    Gail H 28 Dec 2019

    Stayed Dec 2019
    6 stars to James who absolutely made the week for us - what an amazing host, brilliant company and sophisticated beyond his years, he knew instinctively when to join in the banter and when to blend into the furniture. Amazing food considering he had had 5 days of training and had cooked everything only 3 times previously!! We had 2 days of no skiing due to the weather but somehow James kept our spirits up. George also was a brilliant chalet manager and made complex personal logistics seem very simple. Both went above and beyond to meet our needs and wishes very graciously. VIP obviously know what they are doing on the recruitment front, and choose their staff very carefully. Chalet Grand Choucas is very comfortable, perfectly located and lovely and spacious but with a major flaw from our point of view - the lighting throughout is very dull. (The master bathroom is tiled in black marble and dingy beyond words, even with an additional table lamp brought in it was too dark to apply any make up. One of the bedside lamps in the master bedroom only works if the whole ring of all the wall lamps is turned on. The main living / dining / kitchen area is very dark, too dark to read in the evening, we brought through a table lamp from an unused bedroom and an additional lamp was sourced from elsewhere which helped a bit.). Without a significant reworking of the lighting generally I wouldn't choose this chalet again. It is to James' (and George's) credit that the holiday still gets 5 stars overall. If everyone was as brilliant at their job as these two, the world would be a better place. Thanks guys!
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  • Totally awesome, 58 years never experienced a hols like it

    James Slater 28 Dec 2019

    Stayed Dec 2019

    As a family we have travelled the world and had some amazing times, however, this was the first time ever we have spent Christmas away from home. OMG In the words of the kids on the block!!!! We had an absolutely amazing time due mainly to our brilliant chalet host Ben Salter... Young, new boy, that the whole family welcomed with his excellent communication skills and affable manor, he has an amazing ability to engage with old & new..... ( me being old lol) BUT, his cooking skills were amazing, my wife a "Master Chef" finalist could not believe the meals/snacks this lad turned out for us... Ben even cooked something he called "off piste" FlapJack, OMG it was awesome, if you guys don't want the recipe we do!!! lol The Ben turned out a soup starter, my wife said was without doubt the best soup she had ever had, ever!!!!!!! I am sure this sounds like a family and friends review but I can assure you we just had the best time ever and would without doubt adopt Ben if he ever needed a place to stay or a new family!!!!!! Finally, I/we would also like to mention the lovely Tess, who helped during the potential SARS Virus of Val d'isere, lol, she was so happy and made us all feel welcome even though she was evidently off the subs bench... Regards James Slater 07841250728

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  • Wonderful week

    Ben Wood 28 Dec 2019

    Stayed Dec 2019

    The chalet was stunning and hosts were superb. Dan, Brodie and Carly couldn't do enough for us. Lovely hosts. We've had a dream Christmas week. Thank you very much.

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  • Every year, I'll come here!

    Stephen Kilvington 28 Dec 2019

    Stayed Dec 2019
    I love VIP ski! The best holiday I've had so far is skiing at VIP ski! The boot and ski room is great, the hot tub is AMAZING, the staff are great and very helpful, the food is astonishing! I want to come here next year and the year after and th year after and the year after! Etc. Emmy (Age 8) But supported entirely by her parents and her brother!
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  • Brilliant Christmas break

    Ali Thomas 28 Dec 2019

    Stayed Dec 2019

    We have travelled with VIP before but never to Beluga. The hosts- Brodie, Dan and Carli made the chalet work so well, were friendly and helped the holiday run smoothly. Nothing was too much trouble and their food was really impressive. We stayed for Christmas week and the Christmas dinner was fabulous. The chalet is a 30 second ski from the ski school meeting points and ski lifts. Would highly recommend the chalet- would love to return. Thank you guys!!

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  • Exceeded all of our wishes. First Christmas away skiing and absolutely loved everything.

    Stephen Hall 28 Dec 2019

    Stayed Dec 2019

    Kristen and Emma were fantastic chalet hosts. The food and attentive service were truly first class. Christmas was made special by all the VIP team. They are a real credit to the company.

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