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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous location with great hosts

    Gwynie Evans 07 Jan 2020

    Stayed Dec 2019

    A fantastic location for ski in ski out, right in the centre of Avoriaz with amazing views. Our hosts Elena and Connor were really lovely and provided us with exceptional meals and delicious afternoon cakes. They make a perfect team!

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  • Good holiday amazing location

    Jemma Crouse 07 Jan 2020

    Stayed Dec 2020
    My family and I had a great holiday. The location of the hotel is amazing and the team are working hard. There were a few teething problems but the team did work hard to resolve any issues. Very helpful throughout, good food, nice wine and service. The nanny team in particular were excellent. Energetic, organised (both food and activities), accommodating and flexible. The nanny team alone would make us use VIP again.
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  • Good, but could be better

    Joe F 07 Jan 2020

    Stayed Jan 2019
    We had a great time in Alaska. I just expected a bit more from VIP. Can’t fault the quality of the cooking (Joe was excellent) but it was always late (and that’s late from and 8pm start). Maybe too many choices. Secondly, not being offered the cheese board until day four was a bit poor. As was being told beer had run out mid week. I don’t want to sound too negative as it is far better than other chalet experiences I’ve had but it could be better.
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  • Bellissimo Christmas at Bellacima Lodge

    R B 07 Jan 2020

    Stayed Dec 2019

    A fantastic, luxurious week over Christmas week. Our flights (Jet2) were at (unusually) civilised times and on time, with no queues, and pick-up at Geneva was prompt. A minor hiccup with the lift to the car park not working, meant we had to carry all our luggage to the second floor, but from then on everything ran smoothly at Bellacima. Our hosts, Mollie, Liv and Johnny, were fantastic and super helpful with every request. As well as being a pleasure to have around, they cooked delicious, varied meals - including a full Christmas dinner with all the trimmings - yummy afternoon cakes and lovely cooked breakfasts. All dietary requirements were met successfully and wines and Champagne were all very quaffable, with several options on offer. We were very impressed with the excellent training our hosts received before starting the season. Chalet Bellacima itself was lovely, spacious, warm and comfortable. Having an open fire in the centre of the living room was great and our fellow guests seemed to enjoy the sauna and hot tub. Our room (3) was very comfortable with a very spacious bathroom and we really appreciated the morning bedside tea service! The chalet's location was close enough for a wander into town, restaurants and bars, but a bit too far with skis. However, the excellent VIP driver service made it all very easy. Thank you for a lovely week.

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  • Amazing New Year Break

    Kate Butler 06 Jan 2020

    Stayed Dec 2019
    The 10 of us have all said how much we loved our skiing holiday to Avoriaz, and how our experience with VIP SKI - particularly Elena and Connor in Penthouse 3 - made it all the more memorable. Elena and Connor were outstanding hosts. Their front-of-house skills were fantastic and the food was incredible. They couldn’t do enough for us and were so accommodating with dietary preferences (especially because our youngest member was 12 years old and a fussy eater!). They would kindly make a completely different meal last minute that still tasted absolutely amazing. The fact that they were able to cater for 10 people in such limited kitchen facilities was a testament to their abilities. The chalet was absolutely spotless - we all commented that we’ve never seen such clean accommodation that was maintained this way every day, and some members of our family have been skiing for over 50 years. Jess, the Assistant Manager, was also fantastic and would regularly visit us with updates and was open to any questions. She even gave us a complementary bottle of Port when the elevator broke down - the incident was not the company’s fault, but the gesture was greatly appreciated and went down a treat!! When the elevator broke down, everyone from VIP SKI’s Penthouses helped to carry all of our skiing equipment down the stairs, which was very kind. The location of the chalet could not have been better. It was the perfect location in the village for Ski In and Ski Out, as well as visiting shops and restaurants. The New Year celebrations provided by both VIP SKI and the resort were incredible. The fireworks and music were right outside the chalet, which was really convenient for us party animals. The only slight issue we had was with the set up of the chalet itself. We didn’t feel that there was enough comfortable seating in the lounge area for 10 people. Also, there were only 8 sets of ski boot warmers available and there was no additional space to store our skis in the lockers, meaning that we had to leave them by the front door. Thank you so much for a fantastic experience!
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  • Great chalet hosts, poor concierge knowledge

    Victoria Jilla 06 Jan 2020

    Stayed Dec 2019
    Our chalet hosts - Euan and Andi - were excellent. Engaged, thoughtful, charming and fun. The concierge service, whilst very willing had little knowledge of the resort and no relationships with the restaurants so struggled to advise or deliver bookings.
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  • A WEEK TO REMEMBER - Great food, staff and company

    Julian Davis 05 Jan 2020

    Stayed Dec 2019

    We had an excellent week at chalet fritz , and wanted to thank the whole team for helping make this happen - ed the resort manager, sam the chalet host and lewis the chef. Especial thanks for helping support me after i fell on second day and broke an arm. The chalet was very comfortable - spacious and modern - the only drawback being no boot heaters but i know vip just took over this chalet so hopefully will invest in one. The food quality and choice was some of the best we have had including the cakes for tea, and we enjoyed the wine selection. Transfers and flights were especially easy. Thanks VIP.

    Thank you for your feedback Julian, we're so pleased you enjoyed your holiday with us in St Anton, despite your injury. Wishing you a speedy recovery. I'm sorry you felt let down by the fact that our chalet did not have boot dryers, unfortunately it won't do this season, however guests staying in Club Fritz are welcome to use the boot warmers provided in the Intersport down by the Galzig lift. Best wishes, Lottie - Marketing Assistant

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  • Aspen House Val d’Isere NY2020

    Katie Davies 05 Jan 2020

    Stayed Dec 2020

    Great new chalet from VIP. Service was really good as always. We were brilliantly hosted for the week by Angus - one of my best chalet host experiences in terms of cooking, attention to detail, all round service and a fantastic personality. Thanks Angus! Stunning weather topped it off.

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  • Christmas Bliss at Bellacima Lodge, Meribel

    Corinna Y 05 Jan 2020

    Stayed Dec 2020

    A first with VIP Ski but certainly not the last. Bellacima Lodge is a truly fantastic chalet, very spacious yet cosy. Heated floors and an open fireplace. It’s hot tub and sauna even has mountain views! The cinema room also made for a fun family afternoon and a group evening in! However what really makes for amazing experiences and memories are the people and I cannot speak more highly of the VIP Team. Our hosts Molly, Liv and Johnny were superb. Nothing was too much trouble for them. They were so warm and welcoming and served up fabulousness day in, day out. Admin Harry was always super helpful even with all the running around he had to do. Ben and Hamza our resort managers checking in daily with great big smiles and to put things right if needed. Last but not least the ace driving team and in particular for our chalet - Cosmo and Sam who we interacted most with - they were awesome and super professional. Thank you to each and every one of you for making this Christmas week a truly awesome and memorable one. Also a big thank you to Andy and Johnnie in the UK office for all their super quick and helpful assistance with last minute arrangements.

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  • Great with a few reservations

    P JB 05 Jan 2020

    Stayed Dec 2019
    Refuge Boua (our second VIP New Year venue in three years) is an excellent location for keen skiers (although not the best appointed). Slightly shaky start to the week with hiccoughs on ski hire equipment, ski school bookings and confusion on the hosts‘ night off. Hosts also a little uncoordinated and inconsistent to begin with, but rectified midweek such that the overall experience was wonderful (helped by exceptional weather!). Great commitment to customer service (especially Ben and Rosie) once the “early season gremlins” (more training?) had been ironed out.
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