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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great chalet, excellent service.

    G L 08 Feb 2020

    Stayed Feb 2020
    Our chalet hosts Jade and Hugo were fantastic - couldn't do enough for us and nothing was too much trouble. The set menu each day was great and accomodating to dietary requirements and they made extra food for our two year old daughter. The chalet itself was lovely - while there were a few kinks VIP made every effort to sort them out. VIP sorted the ski hire to be delivered to the chalet which was convenient.
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  • Aspen House

    James Orrock 08 Feb 2020

    Stayed Feb 2020
    Angus our chalet host has been absolutely superb throughout our holiday, always friendly and approachable and with a smile, the food he made was all of an excellent standard and he has kept the chalet very clean and tidy throughout, despite our best efforts to the contrary! We would come back to one of his chalets any time. All other VIP staff we have had contact with have been very approachable and helpful, our only quibble would be with the 'concierge' service, it seems to be very hit and miss and we were advised to get on a bus on several occasions when calling for a pick up. I would suggest either offering a full and reliable service to give your guests a true VIP experience, or not at all to avoid frustration. All in all an excellent holiday
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  • Great chalet, great location, great food, great week!

    Brent Hollands 08 Feb 2020

    Stayed Feb 2020
    Thanks to our chalet host Kelly. She looked after us the entire week and her cooking was fantastic. We were initially concerned about location but it couldn't be better for our needs. There is a fantastic view from the chalet, which is located right on the piste where you can ski down to multiple lifts. There is a public lift next door which can take you to the higher level of Avoriaz and take a short walk into the Main Street. The condition of the chalet is immaculate, and the heating is brilliant. Once again, a great experience through VIP.
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  • Fabulous Chalet!

    T R 08 Feb 2020

    Stayed Feb 2020
    Excellent week. Chalet is top notch, perfect position, lovely south facing balcony. Our chalet host Ella and colleagues were amazing. Very professional and helpful at all times - they couldn't do enough for you. We've been with VIP before (Meribel) and would definitely go with them again. Thanks for a lovely week.
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  • Stunning food and excellent hosts!

    Julien Green 08 Feb 2020

    Stayed Feb 2020
    The weather was poor on Monday (rain), but a well needed snow storm made the rest of the week great. Our hosts, Sam and Amelia, were great. The consensus was that of all the VIP hosts we have had, these were the best chefs; always on time and religious with their cleanliness. The chalet was good - a small criticism was that it is not particularly well soundproofed. As a consequence, no matter how quiet the hosts were at setting up for breakfast, you could hear everything. Two final small criticisms is that in the past, toiletries (shampoo/moisturiser) were provided - this year only a general soap was supplied. The boot room was ok, but could do with ventilation as it also acted as the front entrance! Overall, another excellent experience with VIP.
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  • Wonderful time in a beautiful chalet, but a few minor logistics issues

    Alex Winchester 08 Feb 2020

    Stayed Feb 2020
    We had a lovely time in Chalet Montafon in St Anton. All of the staff were very friendly and welcoming, and the food was great! The chalet itself is beautiful - very modern inside, with great en suites to each room, and was kept extremely clean throughout. We were particularly happy to find the (unexpected) sauna downstairs! There were a couple of minor admin mishaps - we had to ask for our lift passes a few times (though did ultimately get them on the morning of our first ski day), and there was no bread at breakfast on our host's day off. It did also take a few days to adjust to the changing cast of hosts - we fully appreciate this was due to our main host being injured, but it might have been good to just explain this on day one. That said, these are small comments on what was overall a fantastic week. Thanks to all!
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  • Great location

    Ailsa Main 08 Feb 2020

    Stayed Feb 2020
    Has a lovely week, wonderful food all week cooked by Ben and Danae. Great advice on slopes for all our abilities. The flat is comfortable and situated in the centre of the resort. Easy ski in ski out.
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  • Fabulous holiday!

    A Lewis 08 Feb 2020

    Stayed Feb 2020
    A fantastic holiday! Molly was a wonderful chalet host with great cooking skills and a hugely friendly personality! Always checked with us in time on dietary requirements I.e. Vegetarian, so that meals were well suited to us. Molly was Really flexible, and relaxed to our own style making our holiday chilled when we needed it. Great hot tub, and lovely chalet with good emenaties. Comfortable rooms, great beds, and good sieved bathrooms. High quality fixtures and fitting p,even if the art leaves something to be desired. Drivers, for piste access, were very friendly, and responsive to our needs, always nearby to collect us when we were tired! Great resort, chilled holiday, strongly recommended
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  • Excellent experience with amazing views

    Andy Warren 08 Feb 2020

    Stayed Feb 2020
    The VIP service is reliable and of a high quality. Once again we've been delighted with the friendliness and professionalism of the staff, the quality of the accommodation and the standard of food and drink. Chalet Ossetra has an excellent ski in/ski out location with amazing views. Kelly was a wonderful host and made sure we were very well looked after.
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  • A real home from home

    Rachel Dungate 08 Feb 2020

    Stayed Feb 2020
    Only reason not 5stars was.the weather which is of course noones fault. All the staff were amazing, really engaged and friendly. They go above and beyond. Special thanks to the team sorting out our missing medication on arrival. Food was excellent, only comment is more vegetables would be great! We will definitely use vip ski again! Thanks for everything!
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