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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great week away

    Liz Reynolds 29 Feb 2020

    Stayed Feb 2020
    Thanks VIP for a fab week away . Everything has been spot on . The whole of the VIP staff have made our holiday special . Special thanks to Ollie the driver - his driving skills are amazing , thanks to Lucy for scrambled eggs , they were spot on & masses & masses of thanks to our super fab chalet host to SOPHIE . You have looked after us so well , it's as if you have become part of the family . The kids are going to miss you so much - thanks for all your hard work , it's made our holiday super fab . Thank you VIP we will defo be back
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  • It was great!

    Leonardo Cara 29 Feb 2020

    Stayed Feb 2020
    Great holiday and hosts!
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  • Amazing Chalet : great staff

    Claire Mottershaw 29 Feb 2020

    Stayed Feb 2020
    We had a great week at Eden East. Whilst initially the snow conditions and then the weather were not the best there is nothing we can fault the chalet and our hosts for. Ellie was lovely , amazing food ( carrot cake cupcakes esp) and a lovely person to be around. Special mention too to Jake who looked after us well. Not sure I would ever come back to Alpe D'Huez but would def ski with VIP. Hopefully see you next year
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  • Ski Safari 2020

    Steve Stringer 29 Feb 2020

    Stayed Feb 2020
    Lovely chalet, Abi and Will were excellent welcoming hosts, catering for our every need, went the extra mile in looking after various dietary requirements from the group. Felt like a home from home. Ski out, possible to ski in but with the mini bus service offered from VIP they were always available to get us home after a day's skiing and the odd "apres!" Sky TV would have been a welcome addition as we had a few football fans and also a Watford supporter in our group :-). All in all a great week, thanks for your service, great food and wine.
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  • La Plagne review

    Nicola Halloran 29 Feb 2020

    Stayed Feb 2020
    Food excellent chief quality. We have had 4 host, all of which couldn't have done more, all have been very friendly. The nanny has been excellent and very proactive with the kids. The only small issue is definition of ski out. Overall a great holiday.
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  • Fabulous Week

    C E 29 Feb 2020

    Stayed Feb 2020
    We had a fantastic week at Chalet Muscat and cannot fault our brilliant hosts Abi and Will. The chalet was well kept at all times and we felt truly spoilt all week, they couldn't do enough to help and make sure we were well looked after. The wider VIP team were also very helpful in ensuring our arrival and departure ran smoothly. The food was lovely with a good variety during the week and everyone was very well catered for. We had a number of dietary requirements in the chalet for which our hosts went above and beyond - our only comment on this point would actually be that at times this may have slightly disadvantaged the remainder of guests who still made up a majority as recipes were altered etc (we might just be terribly fussy over our cake!!!). However this was noted and taken on board straight away, as were any other minor queries or issues sorted with no fuss. We have been truly spoilt and really enjoyed our week at Muscat.
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  • Excellent Hotel

    Julian Leach 29 Feb 2020

    Stayed Feb 2020
    The hotel was very nice and the staff were all wonderful. However, I do have some minor criticisms: 1) Our party had a problem with other residents taking our ski gear (3 pairs of skis and a pair of boots all hired). Reception said they would put up a sign or issue a bulletin to everyone. They never did. 2) We were told at the start to fill in maintenance ‘postits’ in the room. I reported 2 bulbs and a TV. They were not fixed and I received no feedback as to why. 3) The food and restaurant service was absolutely fantastic but I have to mention one main in the middle of the week which was inedible. It was the pork schnitzel. It was over cooked, dry and had very little meat in it.
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  • Absolutely Brilliant

    Manisha Gupta 29 Feb 2020

    Stayed Feb 2020
    I couldn't recommend this enough. When we arrived we were greeted by Fran and Luc- they were unbelievable all week. The meals have all been class, seriously I have never eaten so much delicious food!!! Worth the five pounds I am sure I've gained. The baking for afternoon tea was freaking phenomenal. Fran, Luc and Beth went above and beyond to make our trip very memorable.
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  • Stu’s review

    Stuart Nicholson 29 Feb 2020

    Stayed Feb 2020
    Weather mixed. Molly (chalet host) excellent. Driver service v good, except for one very frustrating morning when I couldn’t get through to a driver and had to walk.
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  • Ski

    Wmra Lagey 29 Feb 2020

    Stayed Feb 2020
    For the second year, we had a lovely stay at the chalet Darkoum Kalo, which needs a little frechening-up but is perfectly located and is well catered
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