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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Super chalet and great staff

    Geraldine Thomas 07 Mar 2020

    Stayed Mar 2020
    We had a fantastic week and have been brilliantly looked after by Rosie. The chalet was super comfortable and cosy with great bedrooms and bathrooms. Food has been fab. If I had a suggestion, I'd say in France it would be nice to have croissants from the Bakery in the mornings rather than frozen we can do at home as you are providing a premium holiday.
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  • Couldn't recommend highly enough

    Emma Burnett 07 Mar 2020

    Stayed Mar 2020
    Fabulous chalet Fabulous chef & hosts Just amazing Thank you so much Will most definitely be back. Best chalet we have ever been to
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  • Excellent. Very thoughtful and kind staff

    Alex Deane 07 Mar 2020

    Stayed Mar 2020
    You have great people at this hotel. Super service. Relaxed and polite - a hard combination to get right. You’ve got the right balance here. Keep it! Food especially good. Only possible suggestion for improvement is that the boot room is very small.
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  • Wonderful Relaxing Holiday

    Kimberley Jones 07 Mar 2020

    Stayed Mar 2020
    A much needed holiday, everything catered for, no query too much, food and chalet as always with VIP was very very good. Our chalet host Kristen was incredible, so accommodating and her cooking was brilliant!
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  • Fabulous family fun

    Jennifer Jahn 07 Mar 2020

    Stayed Mar 2020
    We were two families who had a brilliant time. Our chalet hosts, Will and Jonny, went above and beyond to make us comfortable and the kids especially loved having them around. Everything extra we needed was provided without a fuss and when we did experience an issue with a noisy neighbouring apartment, Jess and Kristin sorted it out immediately. The lunch you provided for us was also greatly appreciated. The apartment's layout suits two families (2 x adults, 2 x kids each) perfectly with it being two up, two down. The location couldn't be better. We are right in the centre of things, the ski school is two minutes away, the ice skating rink is practically opposite the front door and the pool (which is absolutely amazing, especially for kids) is only a short walk across the nursery slope. Access to the piste is ski-in/ski-out and all the essentials are a minute's walk away (including the ski rental). We couldn't fault a thing!
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  • Indiana Lodge

    Sharon & Tony Durham 07 Mar 2020

    Stayed Mar 2020
    Wonderful! Fabulous views from the hot tub with a nice glass of wine every afternoon! Brilliant chalet hosts and food and all the drivers were really efficient!
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  • Amazing!

    Becky Hornsby 07 Mar 2020

    Stayed Mar 2020
    Brilliant views and the chalet was always kept perfectly clean! The chalet hosts are so friendly and accommodating (they always made sure we had wine left by the hot tub for when we got back from skiing and brought morning tea in as a wake up call!) Such friendly people who are great at what they do Thanks for having us Ben & Aysha!
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  • Fantastic

    Helena Tegg 07 Mar 2020

    Stayed Mar 2020
    We had a lovely week (returning for the second year) at chalet Ossetra. Our host Kelly was fantastic. Great accommodation, excellent food/wine and service. Thank you!
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  • Not quite up to the standard we expected, but response to issues raised has been fantastic

    Kate Linington 07 Mar 2020

    Stayed Mar 2020

    We originally booked Chalet Muscat on the basis of Abi's rave reviews online, and having been on many a chalet holiday we are accutely aware how important the quality of the chalet host is - it really can make or break a holiday. We were therefore disappointed to learn on arrival that we'd been allocated a different host. Despite Izzy's fantastic food, the rest of her service has left a lot to be desired throughout the week including fishing an empty jar of Nutella from the bin and putting it on the breakfast table, failing to make a cake for Wednesday (and later blaming it on a VIP member of staff that was too hungover to make it), and failing to turn up for work one morning (which thankfully Abi was able to cover excellently). Overall it was not the VIP experience we expected, especially since one of our party has worked as a VIP Ski chalet host for a ski season in the past. We raised our concerns with Hannah, and her response has been outstanding- from providing a delicious cake from the bakery and bottle of bubbles to make up for the lack of cake on Wednesday, to arranging for our lunch at Chalet Edelweiss to be covered by VIP - she really has gone above and beyond to make up for Izzy's failings. Abi has also been absolutely fantastic and has worked alongside Izzy for the last few meals - the difference in service has been marked. Abi really is a credit to VIP and her attention to detail and attentiveness is exactly what we would expect for this type of holiday. It's such a shame we couldn't have had her for the entire week!

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  • Great

    George Apps 07 Mar 2020

    Stayed Mar 2020
    Great food and company. Wine was excellent. Jake and Jac were great.
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