Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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We originally booked Chalet Muscat on the basis of Abi's rave reviews online, and having been on many a chalet holiday we are accutely aware how important the quality of the chalet host is - it really can make or break a holiday. We were therefore disappointed to learn on arrival that we'd been allocated a different host. Despite Izzy's fantastic food, the rest of her service has left a lot to be desired throughout the week including fishing an empty jar of Nutella from the bin and putting it on the breakfast table, failing to make a cake for Wednesday (and later blaming it on a VIP member of staff that was too hungover to make it), and failing to turn up for work one morning (which thankfully Abi was able to cover excellently). Overall it was not the VIP experience we expected, especially since one of our party has worked as a VIP Ski chalet host for a ski season in the past. We raised our concerns with Hannah, and her response has been outstanding- from providing a delicious cake from the bakery and bottle of bubbles to make up for the lack of cake on Wednesday, to arranging for our lunch at Chalet Edelweiss to be covered by VIP - she really has gone above and beyond to make up for Izzy's failings. Abi has also been absolutely fantastic and has worked alongside Izzy for the last few meals - the difference in service has been marked. Abi really is a credit to VIP and her attention to detail and attentiveness is exactly what we would expect for this type of holiday. It's such a shame we couldn't have had her for the entire week!