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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A memorable stay at an amazing location

    Michael Adamson 08 Mar 2020

    Stayed Mar 2020
    We have had a lovely stay. Charlotte and Lauren have been wonderful chalet hosts, helping to ensure that all three generations of our family were comfortable, relaxed and could enjoy the holiday. They also prepared the food to perfection, for both the adults and the children. And generally they were really good company and always willing and keen to help us. The location of the chalet lives up to the billing. Being genuinely ski-in, ski-out and being so close to the key ski lifts and bubbles makes a tremendous difference - especially compared to the disappointing location of the chalet we stayed in in Courchevel last year. Likewise, the inside of the chalet was an improvement on last year, when we were disappointed by the size of the living area (albeit it was a chalet designed for fewer people). The communal area was lovely and big, with space for children to play and adults to talk. The hot tub is fantastic, with brilliant views. And the bedrooms worked well for our family - although the downstairs room was a bit of a squeeze. The one downside was that, having been coming on holidays with VIP Ski for many years, on this occasion we noticed some subtle but important cutbacks. For example, the variety of fruit didn't really satisfy our needs - even though we discovered that raspberries, blueberries and others were easily available at the local store, they weren't on offer to us in the chalet. We were given concentrated orange juice and had to ask for freshly squeezed. The butter was not butter. And there were no chocolates after dinner. Likewise the toiletries did not meet expectations - there was nothing for the children, and not the same range as there was provided previously (eg body lotion and conditioner), which was not clear beforehand because on the website it said "toiletries are provided". And even the TV had less on it - no access to Amazon Prime or Netflix, which were available last year. While we understand that it may be financially imperative that some cutbacks are made, the above are important details to us and no doubt others. If it came to it, we would rather have more fresh fruit, more toiletries and so on, than, for example, three courses every night plus daily cakes, which while delicious is often just too much food. We would prioritise quality over quantity. Overall, however, I would reiterate that we have had a lovely holiday. The chalet is terrific, the hosts have both been really good, and we are already considering making a return next year.
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  • 1st March

    Tess Dessain 08 Mar 2020

    Stayed Mar 2020
    Excellent holiday. Comfortable chalet. Super clean. Staff were lovely. Only changes would be if the shuttle could run a little later, maybe until 6.
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  • Great stay

    Lisa Westwick 08 Mar 2020

    Stayed Mar 2020
    Lovely time VIP staff v. polite and accomodating
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  • Thanks for everything Soph!

    J B 08 Mar 2020

    Stayed Mar 2020
    What a whirlwind of a week! It was our first time with VIP in Val d'Isere and Soph has been the highlight. She's an impeccable host - every request has been met with impressive speed, the food has been absolutely brilliant (pls apply for masterchef) and her bright and bubbly personality has eased many a hungover morning. Not to mention her hair plaiting skills are 10/10 and she is excellent at dancing on tables in Cocoricos! She has been one of the family for the week and we only wish we could take her home with us. Jemima also gave us a brilliant breakfast and baked an amazing cake for our son's birthday. Hannah the manager and all of the drivers have also been really lovely - it truly is the staff that make VIP what it is. Aspen itself isn't a traditional chalet as such but really modern and the spa is cracking - perfect for our holiday. All in all a perfect family reunion.
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  • A great time for the whole family

    Family Day 08 Mar 2020

    Stayed Mar 2020
    We had a lovely week away with VIP. Jess was excellent with the boys; they loved their time with her in the chalet crafting, out and about on the carousel and snowman building; and it was great for us that she could meet us up the mountain with them. She seemed a very professional, capable, experienced pair of hands and we would be happy to have her as our nanny again. Connie was great with the boys too and we were very well looked after throughout by her. Lumi is very comfortable and enough space for the four of us, there's very little noise from the street etc despite its (very!) central location, just a little bit of clattering from the Spar shop below. It's well appointed, though with a couple of slightly odd furnishing choices, and clean and well maintained although showing its age if you look closely. 5/5 for everything except the chalet itself, 4/5.
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  • Ski 2020

    Rachael King 08 Mar 2020

    Stayed Mar 2020
    Excellent - nothing too much trouble. The food on offer was amazing and every dietary requirement was catered for. The chalet was clean, warm and welcoming. It made the holiday superb.
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  • Magical family holiday

    Esther Sherman 08 Mar 2020

    Stayed Mar 2020
    The chalet was perfect for a family holiday including grandparents and a tiny beginner! Great location next to an easy run down to the Croisette and we were lucky enough to benefit from lifts down to lessons for the newer skiers or our non-skier to potter around the village. Phoebe, Jess, Sophie and Connor were all stars, incredibly helpful and so kind, arranging our meal out, trip to see the fireworks, sorting out ski boot mix-ups, etc etc. Food was brilliant and so much of it! We are returning home having been incredibly well looked after.
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  • Snow snow and more snow

    Corinna Jones 08 Mar 2020

    Stayed Mar 2020
    Had a great week at Chalet Chablis in Val d'Isere. Great location with easy access to slopes.
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  • Solid Holiday in Meribel!

    Emily Sherrard 08 Mar 2020

    Stayed Mar 2020
    We had a great experience in Meribel staying at the Marielane with our host Anna! All the employees were so friendly and helpful, we didn't have to stress about a thing the whole holiday. We'll definitely be back and will use VIP ski again! Thanks for giving us such a great holiday in France!
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  • Angus is a legend

    Gen Edwards 08 Mar 2020

    Stayed Mar 2020
    Great skiing and boarding. Amazing food!!!! Angus was a wealth of knowledge and help and great company as well. Chalet and spa were incredible and so convenient for slopes and shops. Absolutely picturesque.
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