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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Helen F 23 Oct 2013

    Stayed Feb 2013
    We really enjoyed our VIP holiday. All the staff we met were always very helpful and professional. Please pass our warmest thanks though to Shelley, who looked after our little girl. She was really quite attached to Shelley by the end of our stay, which reflects how well she looked after her. Shelley is an asset to your organisation - if she worked in my company I'd definately make her a keeper!!!
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  • 3rd holiday with VIP SKI

    Jeannie A 23 Oct 2013

    Stayed Feb 2013
    This is the third time I have used VIP and this time brought a party which totalled 6 people...all meeting for the first time! We will all be back to one of your chalets next year...hopefully together and with others joining us...I personally cannot rate your service highly enough. It is good value as well. Your staff are highly motivated and enthusiastic and our only sad thing was that we could not Ski with Kat....however she was amazing in the way she helped and guide us from the Chalet, expert instructions and not once wrong in recommending routes and of course restaurants!! Only one thing ....In both Val and Morzine we were given a choice of food each morning for dinner that evening. In D'Huez we had to choose our meals for the full week on our first day....we all found that a bit difficult ...so IF possible from my point of view it would help if it was possible to order each day or at least one day before....(might not have resulted in me having two hamburgers on the same day!!!) apart from that the food was excellent and breakfast brilliant and HOW I love my tea in bed in the morning! Thanks to Kat, James and Hugo for looking after us all so well!!
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  • Excellent

    Louise B 23 Oct 2013

    Stayed Feb 2013
    The chalet staff were excellent. The location of the chalet was excellent as was the quality of the chalet, all bedrooms being of equal quality and size which makes a big difference when traveling with a group of friends, (we have stayed in chalets before when the pictures show 2 of the rooms which look great but the other rooms are tiny and poor quality!) If the flights were available from the North that would be extremely useful, arriving back into the UK at 4.30pm and a 4+ hour drive home with children was never going to be easy! Overall excellent and, costs permitting, would travel with VIP again. Many thanks
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  • Guest Review

    Peter J 23 Oct 2013

    Stayed Feb 2013
    Francis was an excellent host and will clearly be successful in whatever carreer path he follows. Will was an exceptionally good guide , particularly as he had to provide a service to very high profile celebrity guests as well as to ourselves. As a somewhat nervous skier I was particularly grateful to him for the time he took to build my confidence and ensure that I was able to enjoy what would normally be challenging skiing for me. As a result I was able to progress significantly and to ski routes that I would formerly have avoided
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  • Guest Review

    Caroline L 23 Oct 2013

    Stayed Feb 2013
    Overall fantastic holiday. I had fed my comments to the resort manager but bigger, more fluffy towels would be appreciated as well as bath robes and also somewhere to dry wet ski gear... like gloves, socks etc..... otherwise brilliant!
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  • Fantastic holiday

    Claire L 23 Oct 2013

    Stayed Feb 2013

    Fantastic holiday, we're planning to use you again next year and bring friends along too. Very few criticisms, my one comment would be that I think you had made the chalet menu too fussy which meant it was hard to pull off, simple food done well would be perfect.

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  • Really excellent

    Nigel M 23 Oct 2013

    Stayed Feb 2013
    All really excellent - we had a great week. Staff were fantastic, and great with all the kids. The shuttle service works really well and made the distance of the hotel from the slopes irrelevant. Suggest you make more of this, as it was putting off some of our friends who have looked at staying at the Montjola. Monarch lost one bag on the way out, and Tim very helpful in getting us the child's ski kit we needed to ski the next day. Bag turned up two days late, so no real harm. Offer of bottle of champagne was a nice touch, although fault lay with Monarch and/or Gatwick handling. One of our party also injured a knee, and VIP SKI staff really helpful in getting her to doctor, shuttling her to resort, finding a lunch stop that we could all get to etc. A couple of (very) minor gripes - hope they serve as useful feedback - Red wine - could be more choice, or option to upgrade. Room cleaning - a bit keen to get in the room before we were out (although we did have relatively late breakfasts (9.00). None of these detracted from the holiday in any way, just thought you may like to know what we and some of the others we were with thought. That's it - thanks to everyone at the Montjola and at the VIP SKI office.
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  • Guest Review

    VIP SKI 23 Oct 2013

    Stayed Oct 2013
    As Chalet Kaila is brand new for us this winter we have no previous guest comments to share at the moment. Of course, we give the chalet 5 stars, but come back later in the year to see what our guests thought of the chalet and their VIP SKI holiday.
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  • Guest Review

    Mark R 23 Oct 2013

    Stayed Feb 2013
    A great experience again. The chalet is one of our favourites and this year Katie was outstanding... The menu was excellent and as ever the overall service was great. Just one point to perhaps improve, the driver service was very punctual on a morning but not so good on late afternoon, as it seemed too many bookings were accepted.
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  • Guest Review

    Kirsty J 23 Oct 2013

    Stayed Feb 2013
    We love having 'proper wine' in your chalets, this season however there was an apparent shortage of the Montplo.. luckily for us - Kate and Kate managed to 'acquire' some more Montplo for us (i think they did some inter chalet dealing!) - which was fantastic - but if they hadn't we would have been a bit put out by not having another choice..... it was possibly a near miss?
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