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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Skiing holiday

    Julie Putney 05 Jan 2014

    Stayed Dec 2013

    Laura has renewed our faith in the VIP experience. Amazingly organised and super efficient. The children's meals were fabulous and Laura managed to cater for our fussy eaters!! Dessert on the last evening went down a treat. The switch menu worked really well for us, and in fact Laura created meals from scratch to suit us, curry fab!!! The chalet was the cleanest it's ever been and we are returners of 6 years. Thank you Thank you Laura and Jono please come back for next year.

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  • Guest Review

    Peter Reading 05 Jan 2014

    Stayed Dec 2013
    Resort is OK but not as good as some others in French Alps. Chalet is excellent - spacious, nice rooms, excellent facilities. Chalet Host (Callum) was absolutely first class - hard-working, friendly, patient, responsive to all our requests. Food was very good - although mostly the same VIP menu as last year and the year before!!! We missed Ski Hosting and although we understand the law change which has removed this service, it is a big loss from the VIP experience and although the resort manager offered some very good advice, some substitute for Ski Hosting would be a big plus for VIP in future.
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  • Fantastic skiing holiday.

    Lynne Robson 05 Jan 2014

    Stayed Dec 2013
    Excellent resort. Excellent chalet and excellent chalet staff. Food was great and staff were really helpful in every respect.
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  • Excellent, relaxing family holiday

    David Robson 05 Jan 2014

    Stayed Dec 2013

    A truly fabulous stay in a great chalet in an ideal location close to the main lifts. Tamara, Louise and Hannah were excellent hosts and cared for our every need. The food was varied and superb, with as much effort going into the vegetarian option as the main dishes. The rooms were clean with modern facilities and plentiful supply of toiletries. The kids room was excellent, just a shame we weren't told about it for 2 days. It would be helpful to have a better induction into the resort and the chalet. Overall a fabulous stay and we'd definitely recommend it as a great family chalet. We would certainly come again!

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  • Fantastic

    Alice and Harriet Hardy and Doyle 05 Jan 2014

    Stayed Dec 2013

    We had a fantastic holiday. We were beautifully looked after by Charlotte and Lucy who coped very well with our wide range of queries. We loved having our tea delivered in the morning and having four meals a day ( breakfast, tea, children's supper and dinner) cooked and cleared up. Our noisy children were tolerated with charm. The skiing was lovely and there was plenty of variety to suit all ranges of abilities. It was wonderful to be able to ski to the door and the chalet could not have been better located. At the end of the day we sat in the hot tub or went tobogganing. Morzine was very pretty and we had an excellent night out on the town.

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  • Amazing (says Helena)

    Paul Williams 05 Jan 2014

    Stayed Dec 2013
    Very impressed with the service, especially our host Jo who cooked amazing meals in a semi-functional kitchen whilst battling a cold - she really made our holiday excellent. Tina the chalet manager was also very attentive. Superb location - ski-in-ski-out was a revelation. Wonderfully cosy chalet. Great service from Oxygene rentals and ski school - especially private lessons with Matthieu and Pierre. Pamper Off Piste (Lily) was also great. There was a couple of minor minor things we could suggest for improvement: - when cooking gets smoky the smoke does tend to spread to the bedrooms - a more powerful extractor fan would help. - please give Jo a better cooker and fridge! - lock in one bathroom doesn't work - ski school class sizes were a little bit large for those struggling (adult ski and teen snowboard) I'll send some photos once they are uploaded! But we absolutely loved it here and hope to book another VIP ski holiday once we haves saved our pennies :)
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  • Thompson/Mackenzie feedback

    David Thompson 05 Jan 2014

    Stayed Dec 2013
    we had an excellent holiday. Joe and Fred looked after us all very well. no request was too much trouble. the cooking and hospitality was first class. Only small issue is that the chalet gets a little crowded in the morning around the boot room as everyone is trying to leave, but really only a lay out issue. the guys kept the chalet clean and tidy, were friendly, accommodating and good fun, we very much enjoyed the stay, the skiing and the company.
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  • Week at chalet du bois

    Judy and Allan Hardy 05 Jan 2014

    Stayed Dec 2013
    We have had an outstandingly good week. Chalet first class in splendid position near to lifts and to toboggan run. Big living area, nice bedrooms, very popular hot tub. Lucy and Charlotte were first class and produced memorable meals and generally very helpful and cheerful. A thought for the future: the living area is not good for reading, suggest you get a few good reading lights.
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  • AWSOME!!!!!!!!!!!!!

    James Davis 05 Jan 2014

    Stayed Jan 2014
    Great chalet and host snow was good for first three days but ran out afterwards. Losing power for a few nights was irritating but apart from that no other problems with the chalet.
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  • Chalet Poudreuse

    Deborah Botwood Smith 05 Jan 2014

    Stayed Dec 2013

    A wonderful holiday made by our fantastic chalet hosts Jake and Susan who could not have been better. Some teething issues with new chalet (wifi, TV/DVD not working etc) which others in our party will have documented I'm sure. We were understanding (in fact our boys helped fix the TV themselves), but other guests might not have been and we think this was not fair on our hosts. Generally the chalet, while lovely, luxurious and in a fantastic location, is probably not suitable for 12 as advertised. Most of the bedrooms are tiny, barely room to move and two of them are in the basement, dark and gloomy with poor access to light. They have only tiny light wells and no ventilation as the windows don't open. I think this should have been made clearer in the booking information and if you don't pre warn your guests for the coming season many will be very disappointed on arrival, especially where members of a group have paid the same for markedly different standards of accommodation. The food was fantastic particularly as our hosts were preparing meals for 12 with only one oven - again an example of how the chalet design has not been well thought through for large groups. Final example of the poor design is the boot room, which is too small and a real bottle neck when a group is trying to get in or out. Our transport from Geneva could have been slicker - our driver seemed unprepared for the weather conditions and had some difficulties attaching the required snow chains to get up from Morzine. All that said, Jake and Susan were such great hosts, resourceful and flexible with just the right balance of friendliness and professionalism. Many thanks and much cudos to them.

    VIP SKI. 8 Jan 2014.
    We apologise for the ventilation issues on the lower ground floor. In our haste to have the chalet ready on time the ventilation holes in the light wells were not installed properly and this work was completed yesterday. There is now plenty of ventilation to the lower level and we are able to confirm that the windows do open fully. We will also ensure that the snow is cleared regularly around the light wells to ensure adequate natural light in Rooms 1 & 2. We can also confirm that the troubling issues with intermittent wifi speed, DVD and 5.1 surround sound were all resolved yesterday. We are sorry for these early teething issues on the new chalet which should not have occurred.

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