Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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As seasoned VIP users yet again it didn't disappoint. The hosts (Charles & Chris) we're friendly, efficient and nothing was too much even if it involved the demands of a 3 year old. Great food (with man sized portions!). We used the nanny service for the first time - Charlotte was very friendly and professional, had out daughter laughing within 5 minutes of meeting her, and again nothing was too much to ensure everybody had a good time. Our only small gripe is the communal space in the chalet could bigger .
Great chalet with lots of atmosphere. We really liked the position and the old style traditional chalet feel. Ellie has been a super chalet host making us very welcome and cooking us lovely food and presenting it all very nicely. Her calm unflappable manner has been very relaxing too. Will as a ski guide/host was very good. He showed us suitable pistes, toured us all,around and took us to Cervinia too. He has a very sensible and mature attitude and coped very well with our ski ability levels. He couldn't do enough for us. All in all an excellent week. Third time with VIP & best yet. Looking at next year already! Just needed a bit more cooler weather for the snow to be consistent but not a criticism!
- very friendly hosts - mainly good quality food - nice bedroom - hot tub is very good - a few requests were not dealt with despite multiple requests (heated towel rail, squeaky doors) - smokey fat fills the whole chalet everyday - cleanliness issues in the kitchen
A really lovely week with the standard of hospitality, professionalism and service we really appreciate. The accommodation is clean, modern and comfortable and is a pleasure to come back to after a day on the pistes. The food is varied, with a well thought through menu each day. Staff were helpful, knowledgable and professional at all times. I would have no hesitation in recommending VIP to friends and family and indeed, will be very likely to return to VIP when we hit the slopes again. If there was anything you might do even better, it would probably be to offer guests luncheon vouchers to other places like Altitude Lodge. This would allow guests to view other lovely properties and also enjoy the food at other VIP places.
Fantastic chalet. Our host Ellie was brilliant, making our stay very comfortable, and went out of her way to accommodate all our needs. All our meals were very enjoyable . Ellie is an accomplished cook, especially her tea time treats which we looked forward to after skiing. We had two days ski-guiding with Will which was very well received as we had not been to this resort before. He was good and attentive to all the individual needs of every member of our group whatever their ability. This is our third trip with VIP and we are very impressed with the overall package provided.
The chalet was well positioned in terms of skiing access, you're able to get to the chalet from both the Bellevarde direction and the solaise, without having to resort to lifts or chalet vans. Ben and Javier were both very good, well informed in terms of the resort and very helpful; especially with impromptu child entertainment! Their food was generally very good, dealt with some troublesome dietary requirements very nicely, and catered for our little one fantasticallly. Some aspects of the chalet could do with sorting; as a varied group we were heading back to bed at different stages and so squeaky doors were a bit of annoyance. A wobbly step, and dodgy door handle; but terribly minor things that really didn't impact on the enjoyment of the holiday. Overall very nice