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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Ski family love Ed

    Victoria Pigott 05 Apr 2014

    Stayed Mar 2014
    We had a lovely holiday, felt totally spoilt, we adore Ed...what a gem! We were very well looked after and loved the food. Thanks a bunch from the ski family x
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  • Great hols, some tweaks

    Sarah Millan 05 Apr 2014

    Stayed Mar 2014

    Great chalet though further out of town than optimal with non-skiing little children or beginner skiers. Therefore I would add the possibility of post-lessons transport (12:30) or a post lunch lift ( 1:30/2)... Was painful walking up hill with skis on, carrying kids skis, everyone in ski boots and children tired from lessons...absolutely fine if kids up to blue level or red ( Rogoney). This was counter-balanced by exceptionally personable yet professional chalet host: Barry, Tania and Becks. nothing too much trouble, v child friendly, great resort knowledge and fantastic cooks. Oxygene ski school disappointing: changed children's teacher on 5th day and no technique taught, more like a baby-sitting service. We had booked privates in afternoon with them too so wld have thought could have provided that same teacher to add continuity.Their timetable also poor: 9-12 v short to learn anything given the big " chocolate chaud" break of 25 mins in the middle. Maybe VIP should recommend New Gen also and negotiate some discounts? Much better attitude by instructors. Lessons 9-1:15 and two teachers per class. Our middle child took new gen lessons and advanced much much more. Flight a disaster, 3 hour delay on a 8:45 flight so Titan Air provided flight and coach transfer then under pressure to get to resort in time. Oxygene v v slow on ski hire so 1st dinner in chalet finished at midnight.... V v long day and could have been so much better. Overall we all really enjoyed our holiday and am v pleased we came with VIP but am reconsidering flight options and ski schools + location should have been explained better. Staff in resort always make up for the weaknesses so thanks for all their help and " can do" attitude.

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  • Very good week

    Debbie Brayne 05 Apr 2014

    Stayed Mar 2014
    Fab
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  • Guest Review

    Kevyn Stanley 05 Apr 2014

    Stayed Mar 2014
    Glacier Haus is a wonderful chalet in the centre of town, maintained by VIP's welcoming and attentive hosts. We had a lovely time here in Zermatt and would definitely recommend this holiday to a friend.
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  • Well fed and 'watered'

    Nicky Peters 05 Apr 2014

    Stayed Mar 2014
    Excellent experience. Chalet very comfortable Ed was a perfect host Rachel who arrived later was also lovely
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  • Fantastic

    Ali M 05 Apr 2014

    Stayed Mar 2014

    An amazing family week in verbier. We have a son with an egg allergy, which can make holidays tricky. Before we came to the resort the resort manager Will connected with us to discuss menu plans. Our host Fleur then adapted all the recipes to make sure everyone could enjoy the food. This is why VIP is a standout company. They employ exceptional people which delivers an exceptional holiday. Thank you to all the people involved in making this such an incredible week.

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  • Excellent chalet. Great holididay.

    Mark Walker 05 Apr 2014

    Stayed Mar 2014
    All good. Chalet is n a great position. Harry and Will were good hosts.Personally, we would rather have slightly simpler, lighter evening meals, but the food was good and everyone else seemed very happy with it. It is probably more down to our propensity for big, late lunches. Minor points - it would be good if chalet hosts took initiative to book mountain restaurants for guests. Occasional shortage of basic provisions - orange juice, milk etc... However, plenty of wine, which is far more important. We stopped at a picnic area on the transfer journey, which seemed a bit odd. Why not stop at a service area with a shop? However - these are all minor points. We have had a great holiday and would be happy to recommend VIP.
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  • Fantastic time in Gmatchi, Zermatt

    Dominic Samengo-Turner 05 Apr 2014

    Stayed Mar 2014

    We had a lovely holiday, Ellie was not only a super cook she was also a lovely happy smiley person who made a difference and was easy to have around. Our youngest, 13 year old Minna, loved preparing supper with her and quickly adopted her as a big sister. All in all well done VIP, we will certainly be back.

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  • SUCH FUN!!

    Polly Martin 05 Apr 2014

    Stayed Mar 2014
    Absolutely brilliant holiday... Ed could not have been a better host/chef/source of all knowledge! Thank you for a lovely week of a little bit of skiing a LOT of eating and too much drinking. The food was incredible and the lifts to and from the slopes were a dream! THANK YOU.
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  • Outstanding

    Tom M 05 Apr 2014

    Stayed Mar 2014
    We had a wonderful week in verbier. Great skiing and just a perfect chalet experience. The staff at VIP were incredibly helpful. This was our third VIP holiday and definitely the best. Thanks to Fleur for being an amazing host. She was thoughtful, kind and always willing to help.
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