Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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Maxine looked after us (6 adults + 3 children) really well - food was excellent throughout the week. Our nanny, Carly, was great with the kids too. The VIP set up in La Plagne is ideal for children with ski school, nursery slopes, main lifts and hire shop all on the doorstep.
Service was impeccable once again. Little Sam was fantastic, flexible and served up consistently good food. Nothing seemed too much for him. Kids loved his Penguin onesie! This was our third stay at Aspen and we love the location and set up. Reception was much more lively this year, which made it a nice place to hang out after a long day on the piste. Only problem with the Aspen suites are they're TOO HOT!! Please turn down the room temperature. Guests are forced to open the doors, which results in a disturbed sleep given Aspen is sandwiched between Dick's Tea Bar and the High Street.
We are aware that some of our guests have found Aspen rather hot in the past and clearly it is not environmentally friendly to cool the building by opening the balcony doors. We are pleased (at last) to announce that we have successfully found a cunning way of reducing the ambient temperature in the building and restoring individual room controls by disabling a heat regeneration unit and incapacitating some sensors. Tests after the season (Spring 2014) have been successful and everyone will now be able to control the temperature in their lounge and bedrooms by an individual thermostat rather than opening the doors and melting the nursery slopes! Apologies to our Aspen faithful that it has taken us so long to work this out and many thanks for your enduring patience.
We had a lovely time all week. We were on the platinum package and the food each evening was superb, with variety in the menus from one day to the next. Our daughter was looked after by a nanny during the day and she had a great time. We were fortunate with the snow as it snowed heavily just before our arrival not having snowed for a week or two before then.
Thanks to Seb, Beth and Hayley for lovely food, and looking after our family during a great week at La Chapelle. Fab hosts, and good company with the other guests made for a brilliant first family skiing holiday. We will definitely return.
VIP choose good chalets in good resorts. What sets them apart is the quality of their staff. The chalet girls are friendly without being obtrusive. They are also efficient , friendly flexible and well trained . The transfers are well arranged. The cabs in the resort are indispensable. You feel as if your stay is gently underpinned by a great support team. Would definitely recommend to a friend.