Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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If you want a holiday to open your eyes to chalet style accommodation the VIP ski offer that experience from the courtesy call before we left the UK, to the arrival at Gatwick airport and at the chalet was all fantastic. What really made our experience were the chalet hosts Chris and Kat. If I had the money I would follow them from ski season to ski season. The amazing skills of chef Chris put other chalets to the test, his food was amazing, as good as many professional chefs. His partner Kat makes you feel so welcome to be part of their season. Our 2 and half year old son was well looked after and enjoyed all the yummy food, toys and TV. If you have the option to choose your chalet hosts then pick Chris and Kat. The only side is the rooms are small with a cot but we were well informed of this, the hot tub made up for it. Our sincere thanks to Chris and Kat for a wonderful holiday to remember. Thank you Brad, Charlotte and George xx
Not only was the snow, accommodation and location fantastic, but Kat & Chris made the Holliday with fantastic food, and a personal touch that created a relaxed, welcoming atmosphere for both the adults & children alike. Thanks very much Kat & Chris.
We took Chalet Chablis to celebrate my sister's birthday so were 2 families.All the bedrooms were equally good so avoided any dissent and there was plenty of space in the evening for all to sit and relax .Dom and Lisa were excellent hosts-nothing was too much trouble.They even coped with different breakfast orders-very different from other chalet companies in our experience. The VIP concierge service was brilliant at booking tables of 12 in the mountain restaurants -obviously well known to all.The ski in ski out location was hassle free as was ski hire round the corner. We will definitely go with VIP again- the best chalet company we have travelled with.
Just the best holiday - and Maxine was a gem!!! Oxygène also highly recommended - both for kids' ski school and for equipment rental. Thank you and we look forward to coming back next year!
Great holiday, good skiing and we were very well looked after by Hannah and the team. A few pointers to help improve - these should not be taken as criticism - 1. Don't send a feedback circular at 11.45am on sunday whilst families are queueing at Grenoble airport with small children for their flight!! 2. Turn the heating down 5 degrees in the whole of Aspen lodges. You'll save money, no one will compain as it will be more comfortable for all and we won't have to leave the doors open all day and night. It will also ensure we are not woken in the small hours by Dick's tea bar - even if it serves us right 15 years after we were regulars!! 3. Stagger the coaches better at Grenoble - it was a mess this time. 4. Perhaps try and offer an aircraft with a little more legroom. Monarch's offering this time was more Ryanair and BA economy class!
We are aware that some of our guests have found Aspen rather hot in the past and clearly it is not environmentally friendly to cool the building by opening the balcony doors. We are pleased (at last) to announce that we have successfully found a cunning way of reducing the ambient temperature in the building and restoring individual room controls by disabling a heat regeneration unit and incapacitating some sensors. Tests after the season (Spring 2014) have been successful and everyone will now be able to control the temperature in their lounge and bedrooms by an individual thermostat rather than opening the doors and melting the nursery slopes! Apologies to our Aspen faithful that it has taken us so long to work this out and many thanks for your enduring patience.
The chalet Klosters was as charming as ever. Susie was utterly brilliant. Cooked us superb food, fun to have around and looked after us very well being exceptionally well. The Nannies Billie and Danielle were fantastic with Imogen Alice and Esme keeping them occupied when they were not skiing. The drivers were all very charming, patient and helpful carting us around. We will be back next year! Thank you all for making it such a super holiday. Miller and Challacombe Families