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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Chalet Muscat

    Charlotte Adams 26 Apr 2014

    Stayed Apr 2014

    If you want a holiday to open your eyes to chalet style accommodation the VIP ski offer that experience from the courtesy call before we left the UK, to the arrival at Gatwick airport and at the chalet was all fantastic. What really made our experience were the chalet hosts Chris and Kat. If I had the money I would follow them from ski season to ski season. The amazing skills of chef Chris put other chalets to the test, his food was amazing, as good as many professional chefs. His partner Kat makes you feel so welcome to be part of their season. Our 2 and half year old son was well looked after and enjoyed all the yummy food, toys and TV. If you have the option to choose your chalet hosts then pick Chris and Kat. The only side is the rooms are small with a cot but we were well informed of this, the hot tub made up for it. Our sincere thanks to Chris and Kat for a wonderful holiday to remember. Thank you Brad, Charlotte and George xx

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  • Muscat

    Scott Simon 26 Apr 2014

    Stayed Apr 2014

    Not only was the snow, accommodation and location fantastic, but Kat & Chris made the Holliday with fantastic food, and a personal touch that created a relaxed, welcoming atmosphere for both the adults & children alike. Thanks very much Kat & Chris.

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  • Perfect holiday in an ideal chalet with thoughtful service from the VIP team

    Jill Robinson 23 Apr 2014

    Stayed Mar 2014

    We took Chalet Chablis to celebrate my sister's birthday so were 2 families.All the bedrooms were equally good so avoided any dissent and there was plenty of space in the evening for all to sit and relax .Dom and Lisa were excellent hosts-nothing was too much trouble.They even coped with different breakfast orders-very different from other chalet companies in our experience. The VIP concierge service was brilliant at booking tables of 12 in the mountain restaurants -obviously well known to all.The ski in ski out location was hassle free as was ski hire round the corner. We will definitely go with VIP again- the best chalet company we have travelled with.

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  • Guest Review

    Patrick Long 22 Apr 2014

    Stayed Apr 2014
    Accommodation was excellent. The communal area downstairs was great too. Rachel, our chalet host was friendly and very helpful. If we wanted something extra she did her best to make sure we got it. I have never had that experience with another ski company The trouble was she has no idea how to cook. At that stage in the season they should be able to prepare the food blindfolded. 1. I have never tasted pancakes as heavy and as tasteless 2. The cafetiere was plunged immediately meaning the coffee was weak and not "brewed". Surely someone showed her how to use one. 3. There was one main course that was considered inedible by some of our group. I just considered it as "not that nice" 4. Her pannacotta was poor. I wondered if she actually knew what one was outside of her experience of VIP Ski 5. Croissants we burnt at least twice 6. *** Two or three of her cakes were lovely, with the cinnamon and apple one being the best cake I can remember having on a ski trip*** My wife thought that the combinations of food on many of the main courses were odd to say the least Thanks Pat
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  • Fabulous - from start to finish!

    Jaime Bezian 22 Apr 2014

    Stayed Apr 2014

    Just the best holiday - and Maxine was a gem!!! Oxygène also highly recommended - both for kids' ski school and for equipment rental. Thank you and we look forward to coming back next year!

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  • Mulberry 2014

    charles morrison 22 Apr 2014

    Stayed Apr 2014

    Great holiday, good skiing and we were very well looked after by Hannah and the team. A few pointers to help improve - these should not be taken as criticism - 1. Don't send a feedback circular at 11.45am on sunday whilst families are queueing at Grenoble airport with small children for their flight!! 2. Turn the heating down 5 degrees in the whole of Aspen lodges. You'll save money, no one will compain as it will be more comfortable for all and we won't have to leave the doors open all day and night. It will also ensure we are not woken in the small hours by Dick's tea bar - even if it serves us right 15 years after we were regulars!! 3. Stagger the coaches better at Grenoble - it was a mess this time. 4. Perhaps try and offer an aircraft with a little more legroom. Monarch's offering this time was more Ryanair and BA economy class!

    We are aware that some of our guests have found Aspen rather hot in the past and clearly it is not environmentally friendly to cool the building by opening the balcony doors. We are pleased (at last) to announce that we have successfully found a cunning way of reducing the ambient temperature in the building and restoring individual room controls by disabling a heat regeneration unit and incapacitating some sensors. Tests after the season (Spring 2014) have been successful and everyone will now be able to control the temperature in their lounge and bedrooms by an individual thermostat rather than opening the doors and melting the nursery slopes! Apologies to our Aspen faithful that it has taken us so long to work this out and many thanks for your enduring patience.

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  • Great chalet, host and skiing!

    Ross Terry 21 Apr 2014

    Stayed Apr 2014
    Stayed in Juniper which was lovely and Sophie was a fantastic host! Great location for the slopes and all the staff were really friendly and helpful. Really enjoyed the free beer too;-)
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  • Good times

    S A 20 Apr 2014

    Stayed Apr 2014
    Fabulous holiday with 9 kids in tow despite limited snow! Andy, Danni and Tom couldn't have looked after us any better and the food was amazing.
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  • Guest Review

    Scott Raybould 20 Apr 2014

    Stayed Apr 2020
    We would like to thank VIP for our great holiday. From start to finish the organisation has been first rate and we couldn't fault our chalet host Puiyee. Great breakfast and evening meals were matched by a warm and friendly manner that made our stay relaxed and trouble free. An all round perfect holiday so thank you on behalf of all 6 guests.
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  • Another wonderful Skiing Holiday with VIP

    Andrew Miller 20 Apr 2014

    Stayed Apr 2014

    The chalet Klosters was as charming as ever. Susie was utterly brilliant. Cooked us superb food, fun to have around and looked after us very well being exceptionally well. The Nannies Billie and Danielle were fantastic with Imogen Alice and Esme keeping them occupied when they were not skiing. The drivers were all very charming, patient and helpful carting us around. We will be back next year! Thank you all for making it such a super holiday. Miller and Challacombe Families

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