Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Exceeded all expectations in relation to travel arrangements and in resort accommodation All staff in resort were really friendly and helpful particularly the chalet hosts
Fabulous week. We've done quite a few VIP ski holidays so knew the format but Mo & Hugo our chalet hosts surpassed all expectations. They delivered all the things we'd paid for - food, drinks etc; but they did it with such flair, excitement and humour, they made the holiday. Chalet was lovely; great location with some great off piste end of day giggle opportunities.
A fantastic holiday was had! The lodge is lovely, the hot tub great the chalet hosts were fabulous. A special mention to Mo and Hugo who were so fantatsic and nothing too much trouble. They completely go out of the way to ensure a wonderful holiday is had. Great lads who made our holiday
Mo and Hugo are superb chalet hosts, couldn't do enough for us. Really made the difference. Chalet is well located (although worth noting only ski in ski out for good skiers) and the hot tub is a welcome addition for aching legs after a day on the piste. Have been on many trips with VIP and would definitely recommend them.
Overall, our week was really enjoyable - why? The hosts were polite, professional and attentive, the group of 10/12 got on very well indeed, the food was, in the main a good standard, and the snow conditions were near perfect. So, what gave rise to me scoring a 3? I stayed here 3 years ago,and since that time the furnishings in the lounge have become very worn and grubby. In addition, the rugs are stained. This does not 'speak well' of a VIPS standard of accommodation. As first impressions or in my case, 2nd impressions are vital, I feel that this really let down the chalet. Was also disappointing that on several occasions there was loud music playing from another chalet, probably club med. Inrealise this is out of VIP's control, but cannot remember this happening last time. Below, you ask the question, did we deliver what we promised - had to tick one so ticked yes mainly because of the hosts but the chalet fundamental standards. NO.
Thank you for your honesty and we apologise for letting you down a little. We agree that the Bellevarde lounge areas are beginning to look a little tired and so we are planning a full refurbishment during the Summer. Thank you also for the positive comments with regard to our staff. We can assure you that the property will once again be restored to its former glory and worthy of our brand and service in time for the 15/16 winter season.
The team at vip clinched it again with award winning hospitality and service. Well done vip.
Quite, quite exceptional. We were a large group of friends and the accommodation was allocated exactly to our specifications. The chalet was perfect. Nice clean rooms, tons of hot water, great eating/communal spaces and literally 10 metres from the Morel lift. However the best bit was the staff. Jermayne is an extraordinary talented chef who I fear will be poached by some Michelin starred establishment in due course. Beautiful, baeutiful food. Our chalet hosts were simply wonderful. Katie, Sophia and Matt (Balthie) endured our excesses with good grace, responded to our daft questions with magnanimity and quite simply made the holiday an absolute joy.
We have been doing ski holidays for the last four years and been to some great places over the years. Chalet Pierre has been by far the best for staff, food and location. Matt, Sofia, Jermaine and Kate made us really welcome and looked after us attentively and were great fun to be around. They were helpful with recommendations of where to ski and places to go. They put up with a lively group well with great banter and good humour. Jermaine ( aka Jermazing) pulled off 5 course restaurant quality food night after night, not to mention cooked breakfasts and afternoon teas. We can't wait to come back and do it all again next year.