Testimonials

Accommodation good, food excellent, chalet hosts helpful and really pleasant at all times. All went well and guest generally integrated well, that was until the last evening in resort when several of the guests decided that a good time was to get as enebriated as possible after skiing. Dinner was delayed for these guests who arrived back at the chalet very loud and raucous. At the meal table behaviour degenerated to the throwing of food at one another, and loud outbursts. When the chalet host tried to calm the situation they were confronted with rudeness and disrespect. Some of the other guests, including my wife and I, left the table and ate dinner in our rooms. Once the chalet hosts had left, the situation deteriorated with loud music and shouting, and table dancing. This continued until I personally had to confront the offending guests and suggest that it was inappropriate to turn a chalet into a night club. This was my fifth VIP holiday. Previously I have always found fellow chalet guests respectful of others, so enhancing each other's holidays. An unfortunate end to an otherwise excellent holiday.

This was my fourth ski holiday with VIP and probably my least favourable. I have always been a big VIP fan due to the service, the menu and food quality and the in-resort delivery. I felt the menu's were the least exciting of all our holidays. It's not that they were bad, just dont think they lived up to past exerience - certainly far less complex and a little more mainstream - possibly made easier for team to put together. I would just say it was average. We ran out of the non-nut muesli (although we had one person with nut allergy) and advised there wasnt any more but it did appear on the last or 2nd last day. I had to continually (over 36hrs) ask for a lunch reservation to be made for one of the party's birthdays. Whilst I kept being advised it would be OK, I was on holiday and wanted the comfort of knowing we were booked and confirmed rather than having to keep checking. Then when cancelling a reservation for another day and checking a day later if it had been done - it still wasnt, so I just left it at that given it was a cxln. I would probably book myself next time. On our last day we were not offered a cooked breakfast. Although it was absolutely clear there was no intention of offering us this I asked the question (as I knew we were supposed to). Emmy then offered to cook breakfast for us but advised we needed to leave in 15mins (could poss strecth by a further 5 or 10mins). I declined as didnt want the rush - my point is I guess that the cooked bfast should have been offered when we first sat down or if more time needed we could have started bfast 30mins earlier. To rub salt in there was clearly time to make the cake for the next guests during this time and also there was not even enough pastries for 1 each, there was 3 between 6! Priorities... The above may come across quite negative but it is intended as constructive and don't get me wrong Emmy did work hard and did look after us and was friendly and acommodating when we asked for anything. Our rooms were kept clean and we very much appreciated the bottle of champagne provided for birthday celebration on their day off. There could have just been more proactivity and it didnt live up to past experience. Becca was a great ski guide and we had a great day with her showing us around the mountain. She was also very engaging and friendly, giving tips on bets runs etc. I am not necessarily looking for this to be posted but wanted you to have my honest feedback. I still think VIP offer a good quality ski holiday from time of reservation (Becky was extremely helpful) to time of departure and it wasnt that this experience was bad. It would not stop me using you again (I do rate your holidays)...but I did go to Zermatt last season with Supertravel and the in chalet experience was better. One final point - seating on the plane is an issue. It was fine on the way out but on the way back out of 6 people only 2 of us got to sit together. I dont expect we would get all 6 together necessarily but to have 4 out of people all sitting separately is ridiculous. Given you have the whole aircraft there has to be a better way of managing this. We did have a good holiday, so thank you.