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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Hosts make all the difference

    Jo Ewart 18 Apr 2015

    Stayed Apr 2015
    The quality of a holiday like this greatly hinges on the quality of the chalet hosts. Steve & Sofia could not have been better - welcoming and attentive, producing lovely food too. The driver service was also spot-on. Sam aged 8 says: I liked it in meribel the snow was slushy in some places but it was really nice in other places. The chalet was really nice. Steve and Sofia were really nice and the food was really good. Come here if you can it is really gooooood!
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  • Excellent accommodation, food and service

    Tony Pockney 17 Apr 2015

    Stayed Apr 2015
    Club Alaska is a fabulous venue. Bedrooms are modest in size, but well appointed. The lounge is large and comfortable and the dining room is fine too. It's great to see the chef and team at work in the kitchen from the dining table. The food was fabulous, good choice and even our 16 year old son found plenty to eat without need to ask for simpler foods. The location is good, close to the super-morzine and a short walk or village train to the lift to morzine ski area. Our chalet hosts were also very friendly and helpful throughout the week, despite being at the end of the season. The only issue I'd raise is drinks for kids. There is plenty of good wine and beer to drink in the chalet free of charge. For the second time staying with VIP we've had to ask for soft drinks, even squash to be provided at dinner. We shouldn't have to ask! I'd also suggest putting furniture on the balcony so we can enjoy the sun
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  • An enjoyable chalet experience

    Rosie Leach 17 Apr 2015

    Stayed Mar 2015
    Unfortunately my husband and I could only stay for a few days of the holiday. However, what we did experience was great. It was our first experience of a chalet as we normally stay in hotels in Val D'Isere but it lived up to expectations. Murray and Lucy our chalet host were professional and were always on hand to ensure we had everything we needed. It is fair to say that they did go the extra mile to make our stay enjoyable. The only comment I would make is that it would be a great addition to the service to have access to the VIP drivers if required along the lines of other operators in the resort which we have experienced. That would be a real added value service.
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  • Family Skiing Holiday

    Kenneth Jones 17 Apr 2015

    Stayed Mar 2015

    We had a lovely family skiing holiday, and excellent service was given by all the VIP staff, especially the chalet hosts Leo and Lilley who work hard to make the trip a success. They were especially good to our two grand children Ellie and Amie.

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  • Fabulous hol

    Di Jenkinson 16 Apr 2015

    Stayed Apr 2015
    Loved the whole thing fab chalet, food & service. We felt v comfortable & looked after. Gee did a wonderful job everyday.
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  • Skiing in Zermatt

    Sophie Bedford 15 Apr 2015

    Stayed Apr 2015
    We had a great week in Zermatt with VIP ski and what we appreciated most of all was the team that looked after us. Tom, Becca and Leo were excellent hosts and did everything to make us feel welcome. The flight and airport transfers were very smooth so we arrived without a hitch. The resort is beautiful, the slopes are endless and the good weather meant we could ski as much as we wanted. The food in Zermatt is very good and there is a good selection of venues on all the pistes. We had an excellent ski teacher from Summit Ski school and I would recommend them to anyone. On the negative side, I would say that the chalet/apartment does need some updating and compared to other chalets on the VIP website, it is quite dated. However, it is very close to all the amenities and very quiet at night. We were also a bit disappointed with the service we got from the ski rental shop. The staff were pretty unhelpful and unsmiling and although it was convenient to use them as they were below the chalet, we would probably not use them again. Lastly I think we did not realise how far the chalet is from the ski lifts, in particular when you are with small children and especially when there is so much kit to carry. We ended up taking taxis every day to go to and from the lifts. I think this is something the UK office should make people aware of.
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  • Guest Review

    David Hudson 15 Apr 2015

    Stayed Apr 2015
    Had a great holiday - everything went smoothly, host and food excellent. Slightly disappointed with the wine, particularly the white wine.
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  • Guest Review

    Richard Gordon 14 Apr 2015

    Stayed Mar 2015
    Very comfortable and spacious chalet. Our host, Lucy, was excellent and the food was probably the best we have had on a chalet holiday
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  • Perfect week in Verbier

    Katie Alexiou 14 Apr 2015

    Stayed Apr 2015

    We have just returned from a fabulous week in Verbier. We were lucky to have blue skies and good snow but the VIP team really made the holiday for us. Eve was a fantastic and friendly chalet host, providing delicious meals and teatime treats. Nothing was ever too much trouble and she always had a smile on her face. Andrew was also brilliant, taking care of us from the moment he met us at Geneva airport and going the extra mile, even going out of his way to get me a replacement ski pass after I dropped the original (sorry again, Andrew!). It really was service with a smile all week long and we were thoroughly spoiled. The chalet itself was great and the location could not have been better. It was a very easy holiday as a result of being a 2 minute walk from bars, shops and the Medran lift and ski lockers. The ski school lessons set up by VIP for our children with New Generation were also wonderful and gave them so much confidence. Thanks VIP!

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  • Fantastic holiday

    Avni Soochak 13 Apr 2015

    Stayed Apr 2015
    The chalet is done up to a very high standard. Our chalet hosts Rob and Sam were excellent and looked after us very well. Sam is a fantastic cook. There was a slight miscommunication between the VIP office in UK and France so they were unaware that our whole group was vegetarian. However Sam was able to cope without any problems and made some delicious food. Rob was very kind and patient and willing to look after all our needs. The skiing was great. We were very lucky with the weather with fantastic sunshine and decent snow from the week before. The only small criticism I would have is that there should be more provision in terms of door hooks to hang up bathrobes, towels, swimming costumes etc. There were towel rails in the bathrooms but it's not adequate space to hang up everything to dry.
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