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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Ticked most of the boxes

    J & R M & G 12 Dec 2015

    Stayed Dec 2015
    Thank you for a great week skiing at the beginning of the season- how lucky we were with the snow! Functional chalet, comfy rooms with plenty of hot water for post-ski warming up and a bubbly hot-tub with quite the view. Tasty breakfasts and yummy treats waiting for us on our return. Our hosts Katie and Scott were very welcoming and went out of their way to make our week as stress-free as they could. We particularly liked the shuttle service to pick up our skis at the beginning of the week. This was one of the little extras that made the difference, like wake up drinks and a chocolate cake on my birthday. Our only tiny niggles are that for example the fire doesn't seem to particularly heat up the sitting area which meant it was disappointingly chilly on occasion and that we perhaps had a few ironing out of difficulties with the evening meals- however this is the first week of the season so has to be expected! Overall the trip was everything we wanted it to be, thank you.
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  • VIP ski Trip Aspen Lodge

    David Hamilton-Palmer 12 Dec 2015

    Stayed Dec 2015
    The overall experience has been second to none from start to finish and would definitely book a holiday again with VIP. the small things made all the difference. As we were the first guests of the season and the chalet host was not in the routine of hosting some timings were not there, but this was a minor point overall did a good job
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  • Another great VIP experience

    Lynsay Haque 12 Dec 2015

    Stayed Dec 2015
    This is our fourth year with VIP in Val, and yet again they have nailed it. Becca, our chalet host has been exceptional. Her food has been amazing, and she has kept the chalet pristine, despite having two toddlers to contend with. The childcare team catered for all our needs, and the boys had a fantastic week with their nannies. Aspen lodge itself is fantastic, and very well run. The only criticism is the heat in the chalet, especially at night. This proved to be a bit difficult with two young ones, but I think the problem has been sorted now. The booking and service team (Sophie and Gina) were brilliant as always, answering all of my annoying questions, thanks for a great week. We'll be back!
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  • Great week at beginning of season!

    Charles Dixon 12 Dec 2015

    Stayed Dec 2015
    Third time with VIP and they have delivered again! Quality accommodation, fantastic (and plentiful) food, and a real can-do attitude from a new season VIP team. Credit to Theo for his enthusiastic chalet hosting, cuisine and attentiveness to ensure we had a great time. Top marks to Concierge team for their flexibility and helpful approach. And of course, to Olly and Joe for their hands-on oversight. Thank you all.
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  • Exceptional experience

    Jo 12 Dec 2015

    Stayed Dec 2015

    We arrived early in the season and as expected, snow coverage was ok but not great..what was great, indeed exceptional, was the welcome and quality of the wider experience. Hard to believe it was Theo's first week as a host - he did a superb job from morning tea in bed - to staying for coffee & cheese at 10pm! How can you make chicken taste so good? & as for desserts ...blondies & salted caramel tart?? enough said! Oliver & Joe always around to check in on how we were getting on and with great concierge facilities, VIP consistently stand out from their competitors. Our 3rd VIP trip, interspersed with others over the years, but the consistently exceptional experience bring us back once again... Thank you Theo!!

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  • Guest Review

    Joseph Hughes 06 Dec 2015

    Stayed Dec 2015
    Excellent stay,well looked after by good host.
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  • Excellent early season week

    James Hindle 06 Dec 2015

    Stayed Dec 2015
    Fantastic chalet, well equipped with first class chalet host. Can't recommend enough - a great set up all round.
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  • Fantastic week. Great experience for the young carers

    Naomi Smith 06 Dec 2015

    Stayed Nov 2015
    We have an an amazing week, we are so greatfull for this free trip. most of our young carers would never have had experienced. We would like to give a big shout out to Ferg and George for making our experience even better and making our week full of laughs and good food. We would also like to thank polly for going out of her way and supporting our young carer with his broken thumb and a thanks to Joe for helping the staff with all the logistics of the broken thumb. The young carers described the week in one word below: Snowy The best Pain White Beautiful
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  • Excellent Chalet host

    Helen Gavine 05 Dec 2015

    Stayed Dec 2015
    All the service in the chalet was brilliant . Chris was the perfect host and ensured we all had a great time in the chalet. His cakes were superb. The temperature was way to hot and keeping the windows open meant kept awake by the noise by dicks tea bar especially at 3.00 am - which is not great and in today's environment a poor use of energy. The technology is very behind - iPhone 4 connections etc and poor speakers The bedrooms in the eaves are low the rooms have very poor lighting and low dangerous beams, and the shower is low and has no curtain - there is also a shelf in the bath directly as you stand up which makes it difficult to shower and with no curtain there is water all over the floor Another bathroom has low headroom and is not ideal etc The chalet is sold as the penthouse and oversold -
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  • Guest Review

    Sophie Batterbury 05 Dec 2015

    Stayed Nov 2015
    Excellent as always
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