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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Very Nice!!

    George Jackson 02 Jan 2016

    Stayed Dec 2016
    I want to say a huge thank you to Jack, Jack and Gee. They have made this holiday great, and the food was amazing,(apart from one undercooked Victoria sponge!) It's been great knowing everyone from not just our chalet, but the one next door as well!! Thank you all so much. George
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  • Avoriaz, Penthouse 3, New Year 2015/6

    Ewa and Caroline GIlchrist and the Merrys too 02 Jan 2016

    Stayed Dec 2015
    We had a great holiday with VIP in Avoriaz. The booking was easy - Becky was really helpful with our various requirements and the pre holiday call from Alice definitely set the tone for the week and was much appreciated. We were very well looked after In our chalet by Holly and Jack. The food was fantastic and to a much higher standard than previous ski chalet holidays we've been on. Holly and Jack couldn't have been more helpful and friendly. Lovely to return from skiing to a freshly made, delicious cake each afternoon. Kids dinners were also excellent and definitely got the thumbs up from our 3 kids, even from the fussy one! Chalet was perfect for our family gathering of grandparents, mum and dad, 3 kids and uncle! It has a modern interior with a ski feel. We have been lucky to be the chalet's first guests and everything is clean, very comfortable and stylish. Great views and a really fantastic location in the centre of Avoriaz right at the slopes and opposite the skating rink. The location made our holiday very easy as everything is on the door step. A highlight for the kids was Aquariaz- great for post skiing fun and only 200 yards away. Sledging slope also very close to chalet - another post ski family favourIte. It's a great resort and we would definitely return with VIP again. Our kids (ages 4, 6 and 8) had lessons with Evolution and VIP arranged for the instructor to visit when we arrived before the first day lesson, which was a nice touch. Amazing progress especially for our 4 year old. All in all a great family holiday- thankyou Holly, Jack, Alice and KC
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  • Happy days

    A O 02 Jan 2016

    Stayed Dec 2016
    We came on hols to alpe d'huez What a shame the resort was like suez The terrain was so green, it felt like a dream, Thank god for Manoir, what a fabulous team The sun shone strong, red faces were out, Folie came good and we danced with the crowd, On tables, on stools, green chartreuse for all, Let's beatbox and trumpet, no cheers for a fall. Go high, get snow, forget vertigo, It's fine, enjoy, we ski til we're dry, No chance of that with drinks til we stop, Thanks to the team who kept us topped up. Toni and Jonny, breakfast was good, Bacon and eggs ensured that we could, Plates were warm and meals on time, All of your guests thought you were prime. So last day came and it snowed like no other, Powder at last so we rode up high, Real skiing and fun but we couldn't see Let's get to the Douce, real après ski. Tunes were pumping while the snow was dumping, The Team were on fire and we toasted our friends, The team, our mates in the chalet of choice, Well done VIP you gave us our voice.
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  • Darbay New Year's week.

    Janet and Tim Peckett 02 Jan 2016

    Stayed Dec 2015
    Great chalet, food and location. Our chalet host Tom did everything he could to make sure we had a great week. Unfortunately he could not do anything about the weather and lack of snow! Despite the poor skiing conditions we had a fun family holiday. Movie and board game selection was a nice touch. Tom was perfect as a chalet host in such a small chalet. All 3 VIP staff very attentive.
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  • A review

    J J 02 Jan 2016

    Stayed Dec 2015
    Really good holiday. Gabe and Ali were fantastic - helpful, always enthusiastic and great also with the children. Cooked well too. Jess (nanny) also excellent, both in looking after Peter but also proactively entertaining the other children when eg Peter was asleep. Between them Gabe, Ali and Jess did really well and made for an extremely comfortable stay. In terms of things that may be improved: - we had some issues with transport arrangements to and from Avoriaz (due to lack of snow at Morzine). On the positive side, Hannah and team were always contactable and responsive. However, the arrangements should have been organised more efficiently in the first place (eg order of pick-ups, running as shuttle services rather than a coach (for 8 people only) etc.). - we had problems with the hot water supply (though it was remedied, albeit it took a couple of days) and understand that the main oven did not work properly (which affected the timing of some evening meals, as the oven turned itself off and so Gabe and Ali had to use the spare oven in the store room). - the evening food was wonderfully prepared and served. However, portions were too large for most and canapés plus three courses, as well as a cheese board option, is too much each evening. A choice and/or lighter menu options should be considered. Also perhaps a 'simpler' option as the food, though well done, was a little rich for some on a daily basis. However, all in all a really good experience.
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  • 10/10, would ski again

    George Lennox 02 Jan 2016

    Stayed Jan 2015
    Let me be clear, this was a one of a kind holiday. I had a fever, and the only prescription was chef Chris's incredible cooking. Chalet hosts Alex, Becky and Kate were a lot of fun and managed to keep up with our high level of chat. Cheers for a great week.
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  • A fantastic family holiday

    Tracy O'Sullivan 02 Jan 2016

    Stayed Dec 2015
    This is our first holiday with VIP and it won't be our last . The chalet was exactly what we expected ,nicely furnished and everything you could need , the food was excellent prepared each day with care by our chalet host Matt . Matt could not be more helpful with advice , suggestions and ensuring the girls got good food to their liking . He kindly served the girls meals with ours allowing us to eat together . Matts cooking really was excellent and we enjoyed all the lovely cakes as well as dinner each night . Matt chatted with the girls , got to watch Paddington three times! and even joined in a game of cards at the girls insistence on the last night . The rest of the VIP team were great too , we really appreciated the lift to and from our lessons each day given the lack of snow which made life a lot easier for us . Chloe , Ant and Sam were all a great help in their various roles. The only small thing I have to mention for other visitors to chalet Lumi is the noise from the Spar deliveries . The apartment is above the spar and their deliveries are made each morning at 5 am right outside the bedroom window which even with the shutters closed woke me each morning( but not the children ) . So if you are a light sleeper consider bringing earplugs ! I know the VIP team have worked hard with the owner of the Spar to minimise this noise. Overall though a fantastic holiday despite the skiing conditions not being perfect , we would recommend this holiday to any family looking for a chalet just for four. Thanks again Matt and enjoy the rest of the season.
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  • Super holiday

    Virginia Lynch 02 Jan 2016

    Stayed Jan 2016
    Comfortable chalet which was ideal for our large party of 18. Excellent food. Chef Chris provided delicious meals from breakfast, cakes for tea, canapés for drinks (onion barges yum!) band then a gourmet style supper.. Thank you to all the staff and to the helpful drivers too.
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  • Superb holiday, even without the snow

    Belinda Lennox 02 Jan 2016

    Stayed Dec 2016
    Superb VIP staff. Completely spoilt by our chalet staff Alex, Becky and Kate and especially with our own wonderful chef Chris. The best food in Meribel, 4 course meals every night, choice of menus, and all eccentric tastes catered for. No fresh snow until last day, and only about 50% slopes open, but we were still skiiing every day in t-shirts and sunglasses and ferried around town, and entertained by the VIP staff every day. A great holiday and celebration.
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  • Another great week, if only there was more snow!

    A C B 02 Jan 2016

    Stayed Dec 2015
    Our second stay in Lucerne suite after our first visit last year. Once again we were extremely well looked after throughout the week. Charlie and Louise were excellent hosts, producing some fantastic meals, always flexible with catering for our 11 year old son and nothing was too much effort for them to make our stay as comfortable as possible.
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