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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great chalet and hosts

    Neil and Claire Crawford 17 Jan 2016

    Stayed Jan 2016
    Avoriaz was a perfect destination for a family. The chalet was lovely and right next to the slopes. Jack, Hugo and the VIP team were incredibly helpful, great with the kids and the food was amazing! Would definitely stay again.
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  • Did we stay in a barn?

    Stuart Hayhoe 17 Jan 2016

    Stayed Jan 2016
    What a fantastic, old, rustic setting for our holidays hidden away in the old town. Only a 2 minute walk from the bus stops. The team have been fantastic with some of the best food I have ever had on a ski holiday. Lily has gone out of her way to deal with any requests but has kept the atmosphere in the chalet informal and taken all the banter very well!! Great fun and with Jack on the slopes putting our techniques to shame Would definitely recommend VIP to anyone and think that the Gmatchi crew along with their colleagues make a great team here in zermatt
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  • Just Perfect!

    Linda Crawford 17 Jan 2016

    Stayed Jan 2016
    Hugo and Jack made our holiday so comfortable. Attention to detail was amazing! Nothing was too much trouble for them - very professional without being at all intrusive. Wonderful attitude to the kids 5,2 and 1. Food would have graced a Michelin starred restaurant. Thank you. As a non-skier I was delighted to find that I could use the gondola lift from Avoriaz to Morzine and another from Morzine to the cafe at the peak - even though tourist information said it wasn't possible.
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  • Guest Review

    S Conrad 17 Jan 2016

    Stayed Jan 2016
    Ellie was a fantastic host and, together with her team, ensured our holiday was a memorable one.
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  • Guest Review

    Ros Hartwell 17 Jan 2016

    Stayed Jan 2016
    James and Lucy were excellent
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  • Pretty much perfect

    Hazel Bates 17 Jan 2016

    Stayed Jan 2016
    What can I say? Having never skii'd before, I didn't know what to expect. But I've been completely blown away by this. From the excellent food to the friendly chalet host, this is easily one of the best holidays I've ever had. The staff were so attentive, and nothing was too much of an ask. The friendly atmosphere made it so easy to relax, and the staff have a way of making you feel completely looked after. The chalet itself is so beautiful, the detailing and little features really set it apart. Very spacious, but still nice and cozy, especially with the fire going while its snowing outside. And the hot tub was just excellent. The perfect solution after a long day out.
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  • An experience to share

    Eunice O'Shea 17 Jan 2016

    Stayed Jan 2016
    Overall stay in Chalet Klosters was memorable from start to finish. Great chalet hosts who catered for our every needs (even the elderflower drink alternative). Having the chauffeur service to shuttle us back and forth from various locations was a huge highlight (with such friendly and chatty drivers to keep the most exhausted of us motivated for the evening dinner after a huge day on the slopes). Emma and Fran are a credit to VIP Chalets and have helped make our experience such a memorable one. Their hard work and culinary skills made us feel very spoilt. Would definitely recommend VIP to friends and family for future winter holidays. The O'Hartley's and the O'Shea's.
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  • Another glorious week!

    Moira Ranner 17 Jan 2016

    Stayed Jan 2016
    Chalet Brioche is a lovely cosy chalet with the usual fantastic lighting and decor. The hosts, Murray and Lee could not have done more to make our family break any more enjoyable. Thanks to everyone Moira
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  • Excellent comfort, service and food

    Steve Lake 17 Jan 2016

    Stayed Jan 2016
    Nothing was too much trouble for the VIP staff and the chalet was cosy and comfortable. Murray deserves particular mention for his good humor and likewise Lee for the endless stream of superb food apparently effortlessly produced from the kitchen
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  • Amazing!

    Conor & Jenny Murphy & Bond 16 Jan 2016

    Stayed Jan 2016
    Holiday planned with friends for the first time skier and inexperienced skier - couldn't ask for more! The resort is wonderful with excellent linkes with oxygen ski school for lessons and equipment hire. The chalet was comfortable with a luxurious feel, literally on the slopes with views of the summit and access to the lifts. The chalet hosts Anna and Freddie could not have been more accommodating and helpful. Excellent meals and wine every evening and the hosts helped to create a relaxed family atomosphere - even whilst sharing with people we had only met at the beginning of the week! Actually could not recommend this holiday enough... Can't wait for next year when we can explore the resort some more!
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