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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Hot tub, champagne, skiing conundrum

    Tricia van dear Vliet 30 Jan 2016

    Stayed Jan 2016
    Theo was a brilliant host who made our excellent week of skiing and boarding even better.
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  • VIP experience

    Stephen Lewis 30 Jan 2016

    Stayed Jan 2016
    Good chalet, position, well looked after, warm and welcoming. Food and presentation excellent, Emma made us feel very welcome and looked after All guests well.h
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  • Guest Review

    C and G Le M 30 Jan 2016

    Stayed Jan 2016
    Chalet exceeded expectations by far, great value for money, LOVELY food, car service from chalets around resort is fantastic and all drivers are very friendly and polite. Wonderful chalet hosts- Jack and Mary were so helpful amd friendly from start to finish. Will strongly recommend VIP to family/friends.
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  • Huggy and Kim's wooden lodge of joy

    E S 30 Jan 2016

    Stayed Jan 2016
    Chalet is gorgeous, living area excellent , so comfy and great for socialising. Was always very clean and tidy. Amazing location, loved ski in ski out. Bedrooms were nice and chalet overall was very warm. Some of us even found it difficult to sleep, as bedding was too warm! Showers were hot and powerful, beds really comfy, towel change was a nice treat. Staff were really friendly, accommodating and considerate, good fun and joined in. Seemed to get along fine, but not yet a team, we're certain they'll improve throughout the season though, as it was their first week together. Food was a really high standard but at times was a little slow, perhaps may improve with time? Things like boiled eggs took 25 minutes some mornings and other types of eggs were quite often underdone by a minute or two. Sometimes dinner was a bit later than expected, although our expectations were managed, not adequately at times. The team were VERY considerate of dietary requirements and preferences. They always offered alternatives which was really appreciated as there were lots of fussy people. Generous with wine (v v important!!). Sometimes ran out of basics such as cereal and OJ, but there was so much on offer this was ok. Was noisy at times being in a ground floor bedroom, wonder if staff could get some slippers instead of shoes/be more considerate of moving chairs and tables. A few of us were awoken a little early... Would recommend to any group, a strong 8.5/10, we loved it. We wouldn't come back here only because we've done the ski area twice now but it's been lovely - thank you :) :) :)
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  • Location location location

    Casimir Dumitrescu 30 Jan 2016

    Stayed Jan 2016
    Chalet location was brilliant, literally couldn't have been better for access to the slopes and the apres ski in Avoriaz town. The service we recieved from the VIP team was second to none; all staff members were friendly, attentive and very professional. The food prepared by our chalet host, Charlotte, was delicious and beautifully presented, and the toddler of our group loved her sitter, Kir, who ensured they became firm friends in no time. If we were to list our complaints (as few and unsubstantial as they are) the following could be improved on to make the experience even more wonderful: the water pressure in the showers wasn't great, boot warmers were lacking and would have been appreciated, and the lifts to our apartment (on the 9th floor) weren't always fully functional. The above really were minor issues though and barely detracted from the over all experience which was fantastic and helped greatly in providing a brilliant holiday for all.
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  • Sequoia

    Jane Exon 30 Jan 2016

    Stayed Jan 2016
    Brilliant experience.
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  • As with our last 3 stays : brilliant

    Steve Flascher 30 Jan 2016

    Stayed Feb 2017
    Despite poor ish snow the lodge food chalet staff were friendly and excellent making the the Holliday experience great Happy staff and clearly well trained and selected! Next time however could VIP ski recommend bringing a bedside lamp cos it's so hard to read on the bed:thespot light by the bed illuminates 20 degree angle. ..45 degrees would be great. That said I am struggling to find any fault Al the staff we encountered we're very nice. Made u feel good and deserve a bonus from management
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  • Excellent ski holiday

    KJ K 30 Jan 2016

    Stayed Jan 2016

    We booked Haus Glacier at the last minute as a family trip and hadn't heard of VIP before. We had an excellent week located right on the high street with easy access to the lifts on a short bus journey. Ski hire was in the same building! The food all week was of a really high standard, lovely afternoon cakes and filling 3 course dinners. Claudia our chalet host was fantastic, always happy to help, cheery and a great chef. All of the team were highly professional and the ski guiding with Jack was a great free addition. We'd highly recommend VIP and will hopefully return again soon. Thanks for a great time!

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  • Morzine Ski 2016

    Alun Middlemiss 30 Jan 2016

    Stayed Jan 2016
    We have had many ski holidays with VIP in the past and have generally been very impressed. We were not particularly impressed with Dakota Lodge. Whilst it was kept in a very good condition by the VIP hosts (Cameron & Lotty) it was too small for the 12 guests it sleeps. With the exception of the 'master' bedroom (which we had) all the other bedrooms were very small and did not justify the price. VIP have used some very creative photography to sell Dakota Lodge. Cameron & Lotty were excellent, probably the best hosts we have ever had with VIP - charming, efficient and discreet. The food they produced was superb. Overall, an excellent holiday, due in no small measure to the chalet hosts, let down by the misrepresentation of Dakota Lodge.
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  • Great as it was before

    Arystarch Makowski 30 Jan 2016

    Stayed Jan 2016
    Perfect holiday 6th time with VIP and we are coming next year
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