Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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We've just had a week in meribel where we were one of four parties in Chalet Mariefleur. We enjoyed meeting new people, with everyone getting on well. The chalet hosts Lucy and James worked really hard to look after us. The chalet is very nice with lots of sitting areas, hot tub, sauna and steam room and a pool table that proved popular. It is however very dark. More lighting particularly in the bedrooms would be good. Our room (room 5) is a bit tight for space although the mezzanine area where there is an additional single bed provides some storage space. The chalet is quite some distance from the town. Although it is walkable it wasn't easy to pop into town in the evening for a wander. Guests are very dependant on the drivers for trips to and from the ski lifts. They do a good job of providing a responsive service. One of the reasons that we had chosen to book with VIP was an excellent experience that we had in Val D'Isere a few years ago. Unfortunately this trip didn't live up to our expectations. In particular we were disappointed by the food. The standard of food is obviously very dependant on the standard of the cook. James and Lucy tried hard but sometimes didn't get it quite right. Some extra vegetables with the meal would have been welcomed. It felt very much as if the food was rationed. The standard of food fell some way short of the expectations raised by the company's marketing. We booked our ski hire through the company. The skis are delivered to the chalet making it very easy. However the standard of the skis was poor. When I visited the shop to change them I wasnt made to feel welcome and there was a very limited range of skis to choose from. This is all beginning to sound very negative - but we did have a good week. There is so much skiing to do there and the snow conditions are excellent.
I apologise that the quality of the food this year was disappointing compared with your previous holiday with us. I would also like to apologise for the fact that you received poor service from Freeride. Please be assured we have taken the appropriate action on both issues raised. Once again, my apologies that we have let you down on this occasion. Thank you for choosing VIP SKI and we very much hope to be welcoming you to one of our chalets again. Pip Brockman, Operations Director.